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Ferry Ticket Agent Jobs (NOW HIRING)

NYC Ferry

Guest Experience Agent - Hingham, MA

Hingham, MA · On-site

$15.75 - $20/hr

City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private ... Provide excellent customer service to all guests who visit our ticket booths and boarding locations.

Hornblower

Guest Experience Agent - Hingham, MA

Hingham, MA · On-site

$15.75 - $20/hr

City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private ... Provide excellent customer service to all guests who visit our ticket booths and boarding locations.

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Ferry Ticket Agent information

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$11

$16

$20

How much do ferry ticket agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ferry ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is a ferry ticket agent?

Ferry Ticket Agents are customer service professionals who handle the sale and distribution of tickets for ferry services. They assist passengers with purchasing tickets, provide information about schedules, routes, and fares, and help resolve any ticketing or travel-related issues. Ferry Ticket Agents often work at terminals, kiosks, or ticket counters, ensuring that travelers have a smooth boarding experience. They may also assist with reservations, cancellations, and answer general inquiries about the ferry service.

What are the key skills and qualifications needed to thrive as a ferry ticket agent?

To thrive as a Ferry Ticket Agent, you need strong customer service skills, basic math abilities, and familiarity with ticketing procedures, usually supported by a high school diploma or equivalent. Proficiency with computerized reservation systems, point-of-sale (POS) terminals, and cash handling is typically required. Excellent communication, patience, and problem-solving skills help agents handle diverse customer needs and resolve issues efficiently. These competencies ensure smooth ticketing operations, satisfied passengers, and accurate transactions in a fast-paced transportation environment.

What are some common challenges faced by ferry ticket agents during peak travel seasons?

During peak travel seasons, ferry ticket agents often experience high passenger volumes, which can lead to long lines and increased customer inquiries. Staying organized and maintaining a positive attitude under pressure is essential, as agents must efficiently process transactions, answer questions, and resolve issues such as ticket changes or cancellations. Collaboration with other staff members, like boarding crews and supervisors, is crucial to ensure smooth passenger flow and timely departures. Developing strong communication and multitasking skills can help agents manage these challenges effectively.

What are popular job titles related to Ferry Ticket Agent jobs?

For Ferry Ticket Agent jobs, the most frequently searched job titles are:

Infographic showing various Ferry Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Ticket Agent - LMC

Ludington, MI • On-site

Mormac Marine Group Inc Defunct
See more jobs at Mormac Marine Group Inc Defunctexternal

$14/hr

Other

Retirement

Re-posted 24 days ago

Job description

The SS Badger is a coal-fired passenger and vehicle ferry that has been in service on Lake Michigan since 1953. The ship shuttles between Ludington, Michigan, and Manitowoc, Wisconsin, 62 miles, connecting U.S. Highway 10 between those two cities.
We have an exciting opportunity for a Ticket Agent for Lake Michigan Carferry. Starting pay for this role is $14.00/hour. This position also receives holiday pay, 401K, and the opportunity to earn an end-of-season bonus of $0.50 for every hour worked during the sailing season. ferry assists in obtaining this document.
Job Summary:
This shore position is responsible for assisting passengers with reservations and boarding the vessel. Possibly being the first voice that connects a passenger to the Badger experience, you will be making reservations for families in a friendly and helpful manner. Working inside, your responsibilities include processing tickets, answering phones, making reservations, and issuing gift certificates. You will also be working outside and are responsible for checking passengers and vehicles in and directing them on how to board the ship. Excellent communication skills, telephone skills, being able to communicate clearly and assisting passengers in a friendly and helpful way is necessary for Ticket Agents. Fulltime and Part-time positions are available. These flexible hours are a mix of both morning and evening shifts. Cashier experience is a plus.
Ticket Agents play a key role for our customers' experience every day and must provide professional, friendly, and courteous guest interactions and guest services. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests while maintaining a professional and friendly demeanor.
Direct Supervisor: Reservation & Ticket Office Manager
Primary Responsibilities:

  • Providing excellent Customer Service
  • Making Reservations
  • Checking In Passengers and Vehicles
  • Cash Handling
  • Answering Phone Calls
  • Maintaining a professional and fun work environment
  • Help maintain a secure work environment

Credential, License / Endorsement, and Certificate Requirements:
Transportation Worker Identification Card

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