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Fema Customer Service Jobs in Kansas (NOW HIRING)

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Sedgwick County

Enrollment Specialist - Health

Wichita, KS · On-site

$20.72/hr

In-Office/Customer Service * Receive referrals from community and call clients within 48 hours of ... Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 ...

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Fema Customer Service information

See Kansas salary details

$8

$16

$24

How much do fema customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for fema customer service in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What does a FEMA Customer Service do?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

How to get hired with FEMA?

To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.

What skills are needed for FEMA customer service remote work?

FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.

What are the most commonly searched types of Fema Customer Service jobs in Kansas?

The most popular types of Fema Customer Service jobs in Kansas are:

What are popular job titles related to Fema Customer Service jobs in Kansas?

For Fema Customer Service jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Fema Customer Service jobs in Kansas look for?

The top searched job categories for Fema Customer Service jobs in Kansas are:

Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in Kansas as of August 2026, with employment types broken down into 62% Full Time, 27% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Customer Service Associate- Front Desk - Health

Sedgwick County

Wichita, KS • On-site

$17.04/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Sedgwick County rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

665th of 851 rated public administrative organizations

Job description

Department:  Health Dept. 

Job ID: 13174

Pay:  $17.04 per hour.  

Work Schedule: Mon-Wed 8:00am-5:30pm, Thur 9:30am-7pm,Friday 8am-12:00/12:30-5:00,Occasional weekends or evenings  

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

The Customer Service Associate supports the mission of the Sedgwick County Health Department by welcoming community members and delivering exceptional public service. This role plays an integral part in clinic operations through direct patient interaction, precise and timely data entry, and adherence to departmental fiscal procedures.  The associate collaborates with a multidisciplinary team to provide competent, culturally appropriate, and customer-centered care. The employee may also assist with response efforts during public health emergencies (Activation Level 1).

Provide direct client interactions

  • Welcome and assist internal and external customers
  • Identify customer needs, clarify information, research issues, and provide appropriate information and resources
  • Provide accurate and up-to-date information to clients
  • Schedule, reschedule, cancel and send reminders for customer appointments
  • Inform clients of financial obligations and payment requirements, and encourages initial payment of fees at time of service
  • Check in and check out clients politely and professionally
  • Serve as the backup call taker for the Medical Assistant, including answering incoming calls and scheduling appointments as needed

Perform accurate and timely data entry

  • Collect and enter insurance and/or financial information from clients
  • Collect and verify client demographic data
  • Accurately enter data into the electronic health record and other required databases
  • Create and update medical records
  • Audit data to ensure information is correct, timely, and complete

Collect, document, and submit client payment information

  • Collect and post client payments accurately according to protocol
  • Complete and submit accurate reports of payments received per policy and procedure
  • Maintain and audit assigned cash bag per protocol

Minimum Qualifications: High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.

Preferred Qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas

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