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Federal Jobs in Rome, NY (NOW HIRING)

GPO Federal Credit Union

Member Service Specialist

Utica, NY · On-site

$18.55 - $23.19/hr

Description Our Mission: To provide unwavering commitment to excellence in all we do for employees, members and the community we serve. Overview of the Role To assist GPO's members with any questions ...

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Federal information

See Rome, NY salary details

$10.4K

$57.3K

How much do federal jobs pay per year?

As of Sep 13, 2026, the average yearly pay for federal in Rome, NY is $56,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $56,300.00 per year, depending on experience, location, and employer.

What is a federal job?

Federal jobs are positions within the United States government, covering a wide range of roles in various agencies, departments, and branches. These jobs can include administrative, law enforcement, scientific, technical, and many other fields. Federal employees work to implement laws, provide public services, and support national interests. Employment is typically governed by federal regulations and often includes competitive salaries, benefits, and job security. Applying for federal jobs often requires specific qualifications and following a structured application process, usually through USAJOBS.gov.

What are the key skills and qualifications needed to thrive in a federal government position?

To thrive in a federal government position, you generally need a relevant educational background, strong analytical skills, and sometimes prior experience in public administration or policy. Familiarity with government systems, compliance frameworks, and sometimes federal certifications (such as security clearance) are often required. Effective communication, attention to detail, and adaptability are important soft skills for navigating complex regulations and collaborating with diverse stakeholders. These skills and qualifications are critical for ensuring effective public service, policy implementation, and adherence to federal standards.

What are some common challenges faced when working in a federal government role, and how can applicants prepare for them?

Federal government positions often require navigating complex regulations, adapting to evolving policies, and working within strict procedural frameworks. Applicants should be prepared for longer onboarding processes and the need for thorough documentation and compliance. Success in these roles often comes from strong attention to detail, patience with bureaucratic workflows, and effective collaboration with colleagues across various departments. Building familiarity with government protocols and demonstrating adaptability can help applicants excel in a federal environment.

What is the difference between Federal vs State?

AspectFederalState
CertificationsVaries by agency, often requires specific federal examsState-specific certifications or licenses
Work EnvironmentFederal agencies across multiple locations, often in government buildingsState government offices, local agencies
Employer & Industry UsageU.S. federal government agencies and departmentsState government departments and agencies
Common Search & ComparisonFederal jobsState jobs

Federal jobs refer to positions within U.S. government agencies at the national level, often requiring federal-specific certifications and exams. State jobs are positions within state government agencies, with certifications and requirements tailored to each state. Both roles serve public interests but differ mainly in scope, location, and governing body.

What cities near Rome, NY are hiring for Federal jobs?

Cities near Rome, NY with the most Federal job openings:

Federal jobs near you
Infographic showing various Federal job openings in Rome, NY as of September 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $56,183 per year, or $27 per hour.

Member Experience Manager

New Hartford, NY • On-site

GPO Federal Credit Union
Commercial Banking • 51 - 200 employees
Learn more about GPO Federal Credit Unionexternal

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Member Experience Manager

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role:

The Member Experience Manager is responsible for ensuring members and staff receive consistent, high-quality service across all interactions with the organization. The role focuses on improving satisfaction, strengthening relationships and creating a positive overall member journey.

Responsibilities:

  • Develop and oversee member experience strategies and service standards
  • Monitor member satisfaction and identify opportunities for improvement
  • Review and improve member communications, processes, and touchpoints
  • Lead initiatives focused on enhancing the overall member journey
  • Analyze member feedback, surveys and trends
  • Collaborate with departments to ensure a consistent member experience
  • Train and coach staff on service expectations and relationship-building skills
  • Facilitate the timely and professional resolution of member issues to ensure a positive member experience
  • Recommend operational improvements to simplify member interactions
  • Assist with change management and communication related to member-facing processes
  • Manage correspondence standards and communication consistency
  • Partner with leadership to align service goals with organizational objectives
  • Additional Duties as assigned

Expectations:

  • Deliver consistent, seamless and personalized member experiences across all channels
  • Maintain a strong culture of service excellence, consistency and quality in all member interactions
  • Ensure alignment with the Credit Union's vision, mission, values and brand promise
  • Promote engagement, accountability and service excellence at all levels of the organization
  • Consistently deliver the Credit Union's branch promise through every member and employee interaction
  • Execute a member experience strategy that increases product and service adoption, member engagement, and overall organizational performance.
  • Consistently deliver the Credit Union's brand promise through every member and employee interaction.

Qualifications:

  • Bachelor's Degree in Business or an equivalent training and experience required
  • 5 years of credit union or financial management experience.
  • Ability to act with professionalism and tact
  • Determined and motivated individual with a positive attitude
  • Ability to work in a team setting as well as take on projects as an individual
  • Time management and organizational skills
  • Excellent verbal and written communication skills
  • Valid driver's license and reliable transportation

Physical Demands:

  • Sitting for prolonged periods of time
  • Frequent computer usage and screen time
  • Frequent typing and use of fine motor skills

Decision Making:

  • To exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures.

Financial Responsibilities:

  • To be responsible for safeguarding the credit union's assets by ensuring that policies and procedures are followed.

Communication:

  • Demonstrated sales/business development experience and success.
  • Effectively communicate among departments and branches to ensure the flow of ideas and information.
  • Communicate regulation changes to other departments as appropriate.

Work Environment:

  • Office setting, based in the Administration Building

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