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Federal Government Customer Relationship Manager Jobs

Peckham

Customer Relationship Manager

Great Lakes, IL · On-site

Must be able to pass and maintain Federal and State background checks * Proven ability to analyze ... Strong customer relationship management skills with the ability to communicate and collaborate ...

New

Honeywell

Customer Relationship Manager

Louisville, KY · Hybrid

As a Customer Relationship Manager at Honeywell, you will serve as a trusted advisor and advocate for some of our most strategic customers. You will be responsible for building strong partnerships ...

IPsoft

Customer Relationship Manager

New York, NY

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... We globally support a wide range of enterprise customers, service providers and telecommunications ...

Cintas

Customer Relationship Manager L2

Chicago, IL · On-site

$67K - $85K/yr

Requisition Number: 225590 Cintas is seeking a Customer Relationship Manager L2 to serve as a ... federal law. This job posting will remain open for at least five (5) days. Job Category: Sales ...

TriNet

Customer Relationship Manager II

Dublin, CA · On-site +1

$98K - $161K/yr

What you will do Provides retention and account management expertise to a portfolio/cohort of customers in partnership with the Customer Experience departments Assists in contract negotiations and ...

TriNet

Customer Relationship Manager II

Dublin, CA · On-site +1

$98K - $161K/yr

Provides retention and account management expertise to a portfolio/cohort of customers in partnership with the Customer Experience departments * Assists in contract negotiations and drives ...

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Federal Government Customer Relationship Manager information

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$28K

$80.7K

$140.5K

How much do federal government customer relationship manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for federal government customer relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Federal Government Customer Relationship Manager do?

A Federal Government Customer Relationship Manager is responsible for maintaining and improving relationships between government agencies and their customers, which may include citizens, businesses, or other organizations. They develop strategies to enhance customer satisfaction, address concerns, and ensure efficient communication. Their duties often involve analyzing feedback, coordinating with various departments, and implementing programs to improve service delivery. These managers play a vital role in ensuring that government services are responsive and accessible to the public.

What are the key skills and qualifications needed to thrive as a Federal Government Customer Relationship Manager?

To thrive as a Federal Government Customer Relationship Manager, you need a strong understanding of government policies, relationship management, and a background in public administration or a related field. Familiarity with Customer Relationship Management (CRM) software, federal procurement systems, and relevant security clearances is typically required. Exceptional communication, problem-solving, and stakeholder engagement skills help build trust and effectively address client needs. These skills ensure effective service delivery, satisfaction of government clients, and compliance with federal regulations.

What are some common challenges faced by Federal Government Customer Relationship Managers when working with multiple agencies?

Federal Government Customer Relationship Managers often encounter the challenge of balancing the diverse priorities and compliance requirements of multiple agencies. Navigating complex procurement processes, ensuring clear communication across departments, and maintaining data security are frequent hurdles. Strong organizational skills and adaptability are essential, as is the ability to build trust and foster collaboration among stakeholders with differing objectives. Proactively addressing concerns and maintaining transparency helps build lasting relationships and ensures project success.

What is the difference between Federal Government Customer Relationship Manager vs Federal Government Public Affairs Specialist?

AspectFederal Government Customer Relationship ManagerFederal Government Public Affairs Specialist
Required CredentialsBachelor's degree, customer service or communication certificationsBachelor's degree, communications or public relations certifications
Work EnvironmentGovernment agencies, client-facing roles, office settingsGovernment agencies, media interactions, public outreach
Employer & Industry UsageCustomer service, client management in federal agenciesPublic communication, media relations in federal agencies
Search & Comparison IntentUnderstanding roles related to client management in governmentDistinguishing public communication roles in government

The Federal Government Customer Relationship Manager focuses on managing relationships with clients and stakeholders within government agencies, emphasizing customer service and communication skills. In contrast, the Federal Government Public Affairs Specialist handles media relations, public outreach, and communication strategies. While both roles require strong communication credentials and work within government settings, their primary functions differ—client management versus public communication.

What are popular job titles related to Federal Government Customer Relationship Manager jobs?

For Federal Government Customer Relationship Manager jobs, the most frequently searched job titles are:

Infographic showing various Federal Government Customer Relationship Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Customer Relationship Manager

Freeport, NY • On-site

Accurate Personnel LLC
See more jobs at Accurate Personnel LLCexternal

Other

Medical, Dental

Posted 13 days ago

Job description

Job Title: North American Customer Relationship Manager

Location: Franklin, NY

Salary: 70K-80K plus benefits

Our client is a leader in U.S. Customs Brokerage, International Freight Forwarding, and Global Logistics, supporting thousands of clients across North America and worldwide. With decades of industry expertise, we deliver innovative, efficient, and customer focused logistics solutions. Our culture is built on collaboration, curiosity, and a commitment to exceptional client service.

Position Overview

The Customer Relationship Manager plays a critical role in developing, strengthening, and retaining a dedicated book of business across North America. You will serve as the primary point of contact for key accounts—ensuring seamless communication, proactive problem solving, and consistent delivery of value. This role is ideal for an outgoing, inquisitive logistics professional with freight?forwarding experience, strong account management skills, and a proven ability to upsell and cross sell. You’ll identify client needs, respond quickly to inquiries, and offer strategic recommendations that elevate customer satisfaction and drive revenue growth.

Key Responsibilities
  • Client relationship management — maintain strong communication and ensure exceptional customer satisfaction
  • Needs assessment — identify client challenges and propose tailored logistics solutions
  • Upselling & cross selling — expand service usage within your book of business
  • Account retention — strengthen long term partnerships through proactive engagement
  • Product knowledge — develop expertise across all service offerings to support client needs
Requirements
  • Minimum 2 years of experience in 3PL freight forwarding
  • Experience in ocean, air, ground, brokerage, or warehousing considered an asset
  • College diploma in business or related field; bachelor’s degree an asset
  • CIFFA certification considered an advantage
  • Ability to travel locally as needed
What You Bring
  • Strong questioning & listening skills — uncover true customer needs
  • Solution driven mindset — offer innovative, practical recommendations
  • Drive, confidence, persistence, and self motivation
  • Excellent written and verbal communication
What We Offer
  • Equal opportunity employer
  • Strong competitive salary
  • Comprehensive health and dental benefits
  • Work life balance / hybrid schedule after appropriate training period
  • Professional development and long term career growth

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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