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Fedcap Jobs in Portland, ME (NOW HIRING)

Fedcap

Participant Success Advisor

South Portland, ME · On-site

$20.20/hr

Fedcap Families, a member of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor in Fort Kent, ME. This person will act as front-line resource for ...

Fedcap

Performance Director

South Portland, ME

$72K/yr

At Fedcap, we value leadership that is both outcome-focused and grounded in purpose. As Performance Director, you will ensure that each center not only meets program goals, but also fosters an ...

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How much do fedcap jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for fedcap in Portland, ME is $49.86, according to ZipRecruiter salary data. Most workers in this role earn between $37.64 and $63.94 per hour, depending on experience, location, and employer.

What is a Fedcap?

A Fedcap job refers to a position within Fedcap Group, a nonprofit organization dedicated to workforce development, education, and economic opportunities for individuals facing barriers to employment. These jobs can range from direct service roles, such as case managers or employment specialists, to administrative and leadership positions. Fedcap employees work to support individuals in gaining skills, securing jobs, and achieving long-term financial stability.

What are the key skills and qualifications needed to thrive in the Fedcap position, and why are they important?

To thrive at Fedcap, professionals typically need strong case management, vocational counseling, and workforce development expertise, often supported by a background in social services, education, or a related field. Familiarity with employment and training software, database management systems, and state or federal program compliance is highly valued. Exceptional interpersonal, problem-solving, and organizational skills are essential for building relationships with clients and employers and managing multiple cases. These skills are important to effectively support clients in overcoming barriers to employment and achieving successful job placements.

What are some common challenges faced by professionals working at Fedcap?

Professionals at Fedcap often work with individuals facing significant barriers to employment, such as disabilities, long-term unemployment, or lack of skills, which can present unique challenges in matching clients to suitable job opportunities. Balancing a diverse caseload, meeting program goals, and adapting to changing client needs can require flexibility and strong organizational abilities. However, team collaboration and ongoing training are emphasized to help staff develop effective strategies and share best practices. These challenges are balanced by the rewarding experience of helping clients achieve stability and meaningful employment, as well as ample opportunities for professional growth within the organization.

What job categories do people searching Fedcap jobs in Portland, ME look for?

The top searched job categories for Fedcap jobs in Portland, ME are:

What cities near Portland, ME are hiring for Fedcap jobs?

Cities near Portland, ME with the most Fedcap job openings:

Fedcap jobs near you
Infographic showing various Fedcap job openings in Portland, ME as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $103,709 per year, or $49.9 per hour.

Participant Success Advisor

South Portland, ME • On-site

Fedcap
See more jobs at Fedcapexternal

$20.20/hr

Full-time

Re-posted 17 days ago

Job description

Fedcap Families, a member of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor in Fort Kent, ME. This person will act as front-line resource for participants as they navigate service with Fedcap and take steps towards greater self-sufficiency.  Apply today to be contacted by a member of our recruiting team!

Position Key Highlights:

  • Earn a minimum $20.20/hour+ (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family! 
  • Hours are full-time, during the office hours of Monday - Friday, 8:00am - 4:30pm. 
  • Fedcap Families offers all full-time employees a comprehensive benefits package, as well as on the job training!

JOB SUMMARY   

The Participant Success Advisor works as part of a fast-paced, tech savvy, detail-oriented, people-facing team performing a variety of customer service and administrative tasks to support program participants in their journey and achievement of overall contract requirements.

Responsibilities

  • Acts as "host" for the Opportunity Center creating a warm and welcoming environment for participants and all visitors.
  • Acts as staff to the "Participant Success Center" answering calls, assisting participants and routing calls as needed.
  • Calls program participants to schedule their Welcome Meeting with their Career Advisor and prepare them for participation. 
  • Liaises with participants to prepare and submit support service requests aligned with activities in a participant's Career Plan.  Collects needed documentation in support of requests. 
  • Communicates daily with funders.
  • Shows significant attention to detail, ensuring accuracy of submissions in a tight turnaround.
  • Runs reports in FedcapCARES and uses data to plan daily tasks.
  • Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled appointments and activities. 
  • Determines if a reasonable circumstance exists for participants who have been absent.
  • Documents all contact with participants in the case management system in well-written, concise case notes. 
  • Responds to immediate requests via email and portal chat feature, by answering questions regarding program requirements as well as documenting and addressing participant concerns.
  • Conducts daily case audits to ensure program and eligibility requirements are met.
  • Promotes Fedcap Inc. Positively at every opportunity with participants, coworkers, and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
  • Upholds all agency policies and expectations in performing their job.
  • Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
  • Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
  • Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

QUALIFICATIONS    

  • High school diploma, GED or equivalent education AND 2 years' experience in front-facing, customer service, reception, front desk, office assistant, clerical or office-based human services role. 
  • Valid driver's license and reliable transportation
  • Demonstrated track record for providing exceptional customer service.


The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/

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