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TRAINING SPECIALIST

SALARY RANGE: $55,000 to 75,000
FLSA: Exempt
LOCATION: NACA Office Nationwide
BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more
Website: www.naca.com

NACA
NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas:

• NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores.
• Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one’s credit score.
• Largest and most effective HUD-approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling.
• At the forefront in the fight against abusive and discriminatory lending practices.
• Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.
• High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media.
• Growing its existing offices, adding new offices nationwide, expanding its operations, and hiring additional managers.
• Harnessing its power in the fight for economic justice and affordable homeownership for all.

For more information about NACA and its history and programs, visit www.naca.com
TRAINING SPECIALIST

The Training Specialist ("TS") supports the design, development, delivery, and administration of NACA's training programs for employees, contractors, and external housing counseling partners. The TS works closely with the Training Director and Subject Matter Experts to develop curricula, create engaging learning materials, manage learning technologies, coordinate training programs, and evaluate training effectiveness.

This position requires experience in curriculum development, instructional design, learning management systems (LMS), and eLearning technologies, as well as the ability to manage multiple training initiatives in a fast-paced environment. The TS serves as a key resource in developing training standards, supporting organizational growth, and ensuring staff are equipped with the knowledge and skills necessary to deliver exceptional service to NACA Members.
JOB RESPONSIBILITIES

• Develop, maintain, revise, and standardize training curricula, learning pathways, and course materials to ensure consistency and effectiveness across NACA programs and departments.
• Partner with subject matter experts to design instructor-led, virtual, blended, and self-paced learning programs.
• Create and update eLearning content, including online courses, job aids, videos, assessments, and knowledge resources.
• Administer learning management systems (LMS) and other training technologies, ensuring accurate enrollment, tracking, reporting, and learner records.
• Evaluate training effectiveness through assessments, surveys, performance metrics, and learner feedback, making recommendations for continuous improvement.
• Research and recommend innovative learning technologies, instructional tools, and best practices to enhance employee development and engagement.
• Manage training content repositories and ensure all learning materials remain current, accurate, and aligned with organizational objectives.
• Generate training participation, completion, certification, and compliance reports for leadership review.
• Support the onboarding and professional development of employees by creating structured learning pathways and role-based training programs.
• Map out annual training plans for all NACA new hires.
• Analyze training metrics, learner performance, and program outcomes to identify opportunities for improvement and support organizational goals.
• Understand various training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes).
• Maintain in-network and out-of-network tests and certification records.
• Maintain LMS content, learner records, course catalogs, certifications, and reporting dashboards.
• Promote out-of-network training opportunities to HUD-approved HCAs (Housing Counseling Agencies)
• Conduct training needs assessments, identify performance and knowledge gaps, and recommend effective learning solutions using current training methodologies and best practices.
• Assess instructional effectiveness and determine the impact of training on employee skills.
• Analyze feedback from trainees after each educational session.
• Partner with the Training Instructor and Training Director regarding instructional design.
• Work with training staff to maintain an up-to-date curriculum database and training records.
• Periodically audit the training database to ensure accuracy of information.
• Produce accurate and timely documents and correspondence under tight time constraints.
• Perform internet and other research to support training-related activities.
• Assume ownership or share responsibility for planning, organizing, and executing projects

TIME DEMANDS:
Must be able to meet the demands of the job that consists of 55+ hours a week:

• Typical day: 8:30 a.m. to 6:30 p.m.
• Work weekends as needed, training events, and other activities
• Ability and willingness to travel
• Other time as needed

COMPENSATION:
Depending on the candidate's experience, skills, and other factors, compensation ranges from $55,000 to 75,000 annually. The TS' performance evaluation and future compensation are based on meeting the above requirements, providing the competencies stated below, and the effectiveness of the Training & Development Specialist.
QUALIFICATIONS:

• Experience developing training curricula, instructional materials, and learning programs for adult learners.
• Experience administering Learning Management Systems (LMS), online learning platforms, or knowledge management systems.
• Knowledge of instructional design methodologies, adult learning principles, and training evaluation techniques.
• Proficiency with eLearning authoring tools and content development technologies.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Word, Teams, and SharePoint.
• Experience creating presentations, training guides, assessments, videos, and other digital learning resources.
• Strong project management, organizational, and analytical skills.
• Ability to learn and effectively utilize new technologies and software applications.
• Excellent written, verbal, and visual communication skills.
• Experience in mortgage, housing counseling, financial services, or a related industry preferred.
• Strong facilitation and presentation skills with the ability to engage diverse audiences in classroom, virtual, and hybrid learning environments.

EDUCATION

• Batchelor's degree or Equivalent – Required.
• B.A. or B.S. – Required, or three or more years of relevant experience.
• Completion of NACA Pre-Purchase Training within the required development period.

PREFERRED EXPERIENCE

• Three or more years of experience in learning and development, instructional design, curriculum development, training delivery, or a related field.
• Experience designing and facilitating instructor-led, virtual, blended, or online learning programs.
• Experience administering Learning Management Systems and learning technologies preferred.
• Mortgage lending, housing counseling, HUD-certified counseling, financial services, nonprofit, or real estate industry experience strongly preferred.
• Experience developing and managing eLearning content using authoring tools, content creation software, video editing applications, or similar learning technologies.

LINCENSES & CETIFICATIONS

• Licensed Mortgage Loan Originator – Strongly preferred, or ability to complete.
• HUD Certified – A plus; or training & testing to become HUD certified will be provided.
• Real estate courses – Preferred.

APPLICATION PROCESS
Applicants must complete the application at www.naca.com.
NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write Spanish, are strongly encouraged to apply. Employment is contingent upon successful completion of applicable background screening requirements. To follow up or for inquiries regarding this and other positions, contact NACA's HR Department at 617-250-6222 ext. 1221.