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Seright's Ace Hardware | North Idaho

Seright's Ace Hardware is hiring a General Manager to help lead the next stage of our three-store business in North Idaho. We need a strong operator-someone who can coach managers, tighten execution, build better systems, grow contractor/commercial/B2B business, and help ownership prepare for likely near-term expansion.

Location

North Idaho | Regular travel between three store locations

Reports to

CEO / Owner

Team led

Store Managers, Buyer, Receiver, B2B Champions, and B2B Account Executive

Role focus

Multi-store leadership, systems, accountability, service, sales, B2B growth, and expansion readiness

Seright's Ace Hardware is a family-owned and locally operated business that has served North Idaho since 1979. We believe in being the helpful place, and that means more than good service at the counter. It means doing things the right way, leading well, and staying connected to our communities. Our Core Values are Integrity, Team Leadership, Communication, and Customer Focused.

This is a field leadership role, not a desk-only oversight position. The right person will spend real time in stores, work closely with Store Managers and support leaders, and help build a stronger operating company. You will directly lead Store Managers and key support roles-including the Buyer, Receiver, B2B Champions, and Business-to-Business Account Executive-while partnering closely with the CEO/Owner and HR & Culture Manager.

For the right operator, this is a chance to join a respected local business with meaningful multi-store scope, strong community roots, and real room to shape systems, leaders, and execution. We are locally owned and part of Ace Hardware, which gives us the advantages of a major retailer-owned cooperative while keeping local decision-making and accountability.

Why the Ace platform matters: national brand strength, strong distribution support, broad product access, and business-account tools that help local operators compete at a high level without turning into a corporate big-box culture.

Lead, coach, and hold Store Managers and key support leaders accountable.

Create consistency in customer service, sales execution, merchandising, labor discipline, housekeeping, and leadership routines.

Build and reinforce systems and procedures that make the business more effective, more accountable, and easier to scale.

Conduct regular store visits, identify gaps, coach directly, and ensure follow-through.

Partner with ownership and HR on hiring, onboarding, performance management, leadership development, and difficult people decisions.

Drive B2B growth across all locations, including store-level execution, quoting, fulfillment, follow-up, and service recovery.

Translate company priorities into clear expectations, action plans, and sustained execution.

Help build the bench and operating consistency needed to support future growth.

Store standards and leadership routines are executed consistently across locations.

Store Managers are coached regularly, held accountable fairly, and measurably improving.

Customer service, sales execution, merchandising discipline, and accountability are stronger across the company.

B2B performance improves in pipeline activity, quote follow-up, service execution, retention, and growth.

Ownership has timely, candid visibility into performance, risks, priorities, and opportunities.

The business is better prepared for future expansion.

5+ years of management experience in retail or a similarly hands-on operating environment.

Multi-store leadership experience is strongly preferred.

Proven success coaching managers and raising performance across teams or locations.

Strong operational and financial judgment; you understand how sales, service, margin, labor, and inventory decisions show up in results.

Experience building or improving systems, procedures, and accountability.

Strong commercial/B2B ability; experience growing contractor, commercial, or institutional business is strongly preferred.

Background in hardware, home improvement, building materials, lumber, farm/ranch, or a similarly complex operating business is strongly preferred.

Comfort leading change, having direct conversations, and protecting culture while raising standards.

Strong communication and organization skills, with the ability to work independently while staying closely aligned with ownership.

Comfort with modern technology, including AI-enabled tools, and good judgment about where those tools can improve communication, analysis, training, and efficiency.

Valid driver's license.

Regular travel between store locations, plus conference, training, vendor, and market travel as needed.

Ability and willingness to work flexible hours, including evenings, weekends, and holidays when the business requires it.

Base salary

$115,000-$135,000

Performance bonus

Target bonus opportunity of approximately 15% of base salary, with upside potential up to 25% for exceptional results tied to company performance, store execution, leadership development, B2B growth, and expansion readiness.

Benefits

Medical, dental, vision, matched 401(k), 3 weeks paid time off, short term disability insurance, EAP, employee discount.

Seright's Ace Hardware is an Equal Opportunity Employer.

At Seright's Ace Hardware we pride ourselves on meeting the variety of home improvement needs in our local communities. Seright's Ace Hardware is a family owned and locally operated business serving North Idaho since 1979.
2022, 2023, 2024, 2025 Best Local Hardware Stores, Inlander
2024 Panhandle Winner - Hardware Store, Idaho's Best
2019 Business of the Year, Post Falls Chamber of Commerce
2019 Business of the Year, Rathdrum Chamber of Commerce
2015 Family-Owned Business of the Year, Small Business Administration Seattle District
Mayor's Community Service Award, City of Post Falls
Our Core Values: Integrity, Team Leadership, Communication, Customer Focused
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.