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Fantasy Sports Customer Jobs (NOW HIRING)

DraftKings

Discord Community Associate

It's transforming how we enhance customer experiences, streamline operations, and unlock new ... An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big ...

Teton Ridge

Product Manager

Fort Worth, TX · On-site +1

$85K - $140K/yr

Fantasy sports or gaming experience * Streaming/media experience * Mobile app experience ... Customer satisfaction * Operational issue resolution time * Prize fulfillment Product Operations

Fliff

Head of Risk & Trading

Philadelphia, PA · On-site +1

$100K - $150K/yr

... fantasy sports risk and developing effective trading strategies * Strong analytical and ... customers alike. Lively and Creative We respect and value each other's ideas, experience and ...

DraftKings, Inc.

Discord Community Associate

It's transforming how we enhance customer experiences, streamline operations, and unlock new ... An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big ...

FanDuel

Senior Product Designer

Atlanta, GA

Spends time observing customers, and runs usability research sessions with minimal support from the ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

New

FanDuel

Senior Product Designer

Atlanta, GA · On-site

Spends time observing customers, and runs usability research sessions with minimal support from the ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

New

Fliff

Head of Risk & Trading

Philadelphia, PA · Remote

$100K - $150K/yr

... fantasy sports risk and developing effective trading strategies * Strong analytical and ... customers alike. Lively and Creative We respect and value each other's ideas, experience and ...

Fliff

Head of Risk & Trading

Philadelphia, PA · On-site +1

$100K - $150K/yr

... fantasy sports risk and developing effective trading strategies * Strong analytical and ... customers alike. Lively and Creative We respect and value each other's ideas, experience and ...

FanDuel

Sportsbook Innovation Associate

New York, NY · On-site

$37.98 - $47.60/hr

Develop and maintain documentation of customer pain points across rewards and promotions ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

FanDuel

Manager, Tax Counsel

New York, NY

$121K - $159K/yr

Collaborate cross-functionally with Tax, Legal, Finance Operations, Compliance, and Customer ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

FanDuel

Manager, Tax Counsel

New York, NY · On-site

$121K - $159K/yr

Collaborate cross-functionally with Tax, Legal, Finance Operations, Compliance, and Customer ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

FanDuel

Senior UX Researcher

Atlanta, GA · On-site

... customers and fans. This position will support our Sports team. In addition to the specific ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

FanDuel

Campaign Analytics, Data Analyst

New York, NY · On-site

Analyze customer behavior and promotional engagement to uncover trends, identify opportunities, and ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

PrizePicks

Senior Product Manager

Atlanta, GA · On-site +1

$165K - $180K/yr

As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues ... A proven track record of building products customers love * Proven success in thinking from MVP ...

FanDuel

Sportsbook Innovation Associate

New York, NY

$37.98 - $47.60/hr

Develop and maintain documentation of customer pain points across rewards and promotions ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

FanDuel

League & Team Marketing Coordinator

New York, NY · On-site

$29.33/hr

... CRM, growth, social, etc.), as well as internal and external stakeholders, taking into account ... daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly ...

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Fantasy Sports Customer information

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How much do fantasy sports customer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for fantasy sports customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a fantasy sports customer?

Fantasy Sports Customer Service Representatives assist users of fantasy sports platforms by answering questions, resolving issues, and providing guidance on gameplay or account management. They handle inquiries via email, chat, or phone, and help users with topics like league setup, scoring disputes, and technical difficulties. Their goal is to ensure a positive user experience and help players enjoy fantasy sports seamlessly.

What skills and qualifications are needed to thrive as a fantasy sports customer?

To thrive as a Fantasy Sports Customer Support Representative, you need strong customer service skills, knowledge of fantasy sports platforms, and familiarity with common gaming rules and procedures. Experience with CRM systems, live chat tools, and ticketing platforms like Zendesk or Salesforce is typically required. Excellent communication, problem-solving abilities, and patience help representatives provide effective and empathetic support to users. These skills ensure customer satisfaction, quick issue resolution, and a positive user experience on fantasy sports platforms.

What are the most common challenges faced by fantasy sports customers, and how can applicants prepare for them?

Fantasy Sports Customer Support Representatives often encounter challenges such as troubleshooting technical issues, handling high volumes of inquiries during peak sports seasons, and addressing users' concerns about league rules or scoring disputes. To prepare, applicants should familiarize themselves with major fantasy sports platforms, develop strong communication and problem-solving skills, and be comfortable navigating fast-paced, customer-focused environments. Demonstrating empathy and patience when resolving complex or emotionally charged customer issues is also crucial for success in this role.

What are popular job titles related to Fantasy Sports Customer jobs?

For Fantasy Sports Customer jobs, the most frequently searched job titles are:

Infographic showing various Fantasy Sports Customer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Discord Community Associate

Remote

DraftKings
Software Development • 1 - 5K employees
Learn more about DraftKingsexternal

Full-time

Re-posted 20 days ago

DraftKings rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Discord Community Associate, you'll help build the most engaged, trusted, and exciting sportsbook community in the game. You'll be the voice of our brand inside our official Discord server, connecting with players who live and breathe sports, betting, and the biggest moments across the sports calendar. Working closely with the Community Lead, you'll create memorable experiences through real-time conversations, engaging content, and community events while bringing your passion for sports and gaming to every interaction.

What you'll do

  • Be an active presence in our Discord server, creating authentic conversations around live sporting events, betting trends, and the moments that matter most to our players.

  • Build credibility with our community by engaging confidently with sports fans and sportsbook players while responding quickly, accurately, and thoughtfully to questions and feedback.

  • Create and execute community-first experiences, including giveaways, Ask Me Anything sessions, live watch parties, prediction contests, and themed events that deepen engagement.

  • Identify emerging conversations, player sentiment, and trends across sports, gaming, and community channels, then share actionable insights to help improve our app, features, and player experience.

  • Champion the voice of the community across cross-functional teams while maintaining our brand tone and fostering a welcoming, engaging environment.

  • Support community coverage during peak sports moments, including evenings, weekends, major sporting events, and championship games on a rotating schedule.

What you'll bring

  • At least 1 year of experience building, moderating, or growing online communities, preferably within sports, gaming, sports betting, esports, or consumer entertainment.

  • Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.

  • Proven ability to create thumb-stopping content and conversations tailored to specific communities.

  • Excellent written communication skills with the ability to adapt your voice in real time, whether you're celebrating a big win, answering player questions, or navigating sensitive situations.

  • A strong sense of urgency and ownership - you're fast, proactive, and solutions-focused.

  • An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.

  • Experience moderating high-volume communities or social platforms during live events is a plus.

  • Knowledge of responsible gaming principles and a commitment to creating a safe, inclusive, and trusted community experience.

#LI-JF1 #LI-REMOTE #AC2025

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 56,300.00 USD - 70,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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