Fairmont Gold Supervisor (Full Time)
HI · On-site
Complimentary meals in our employee dining facility Fairmont Gold Supervisor Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of ...
Fairmont Gold Supervisor (Full Time)
HI · On-site
Complimentary meals in our employee dining facility Fairmont Gold Supervisor Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of ...
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Quick apply
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Complimentary meals in our employee dining facility Fairmont Gold Supervisor Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of ...
Complimentary meals in our employee dining facility Fairmont Gold Supervisor Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of ...
Fairmont Gold Executive Lounge Supervisor
Washington, DC · On-site
$25 - $28.50/hr
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Fairmont Gold Executive Lounge Supervisor
Washington, DC · On-site
$25 - $28.50/hr
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Fairmont Gold Executive Lounge Supervisor
Washington, DC · On-site
$25 - $28.50/hr
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Fairmont Gold Executive Lounge Supervisor
Washington, DC · On-site
$25 - $28.50/hr
Fairmont Gold Supervisor (Full Time) At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By ...
Communicates with Fairmont Gold Supervisors with special requests and guest preferences * Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the ...
Communicates with Fairmont Gold Supervisors with special requests and guest preferences * Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the ...
Communicates with Fairmont Gold Supervisors with special requests and guest preferences * Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the ...
Communicates with Fairmont Gold Supervisors with special requests and guest preferences * Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the ...
Housekeeping Supervisor
Chicago, IL · On-site
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Quick apply
Housekeeping Supervisor
Chicago, IL · On-site
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Royal Service Supervisor
New Orleans, LA · On-site
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
Quick apply
Royal Service Supervisor
New Orleans, LA · On-site
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Perform other duties as assigned by supervisor and/or manager Qualifications Your experience and ...
Quick apply
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Perform other duties as assigned by supervisor and/or manager Qualifications Your experience and ...
Housekeeping Supervisor
Chicago, IL · On-site
$28.48/hr
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Housekeeping Supervisor
Chicago, IL · On-site
$28.48/hr
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Housekeeping Supervisor
Chicago, IL · On-site
$28.48/hr
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Housekeeping Supervisor
Chicago, IL · On-site
$28.48/hr
... Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of ... As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing ...
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
Royal Service Supervisor
New Orleans, LA · On-site
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
Royal Service Supervisor
New Orleans, LA · On-site
Housekeeping, Front Desk, Fairmont Gold, Engineering, Guest Services, Food and Beverage * Assist ... Previous supervisory or leadership experience preferred * Luxury hotel or hospitality experience ...
Steward I (Full Time)
HI · On-site
$27.81/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report to Steward Supervisor when any equipment/machinery is damaged, faulty or misused * Keep work ...
Steward I (Full Time)
HI · On-site
$27.81/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report to Steward Supervisor when any equipment/machinery is damaged, faulty or misused * Keep work ...
$27.81/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report to Steward Supervisor when any equipment/machinery is damaged, faulty or misused * Keep work ...
$27.81/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report to Steward Supervisor when any equipment/machinery is damaged, faulty or misused * Keep work ...
Assistant Front Office Manager
Austin, TX · On-site
Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the ... Train supervisors and fulfill training role in the absence of the trainer * Assist guests regarding ...
Assistant Front Office Manager
Austin, TX · On-site
Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the ... Train supervisors and fulfill training role in the absence of the trainer * Assist guests regarding ...
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Perform other duties as assigned by supervisor and/or manager Qualifications Your experience and ...
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Perform other duties as assigned by supervisor and/or manager Qualifications Your experience and ...
Assistant Front Office Manager
Austin, TX · On-site
Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the ... Train supervisors and fulfill training role in the absence of the trainer * Assist guests regarding ...
Assistant Front Office Manager
Austin, TX · On-site
Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the ... Train supervisors and fulfill training role in the absence of the trainer * Assist guests regarding ...
$25.68/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report any linen shortages or other discrepancies to the appropriate manager or supervisor ...
$25.68/hr
... Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Report any linen shortages or other discrepancies to the appropriate manager or supervisor ...
Fairmont Gold Supervisor information
What is a Fairmont Gold Supervisor?
A Fairmont Gold Supervisor oversees the daily operations of the Fairmont Gold experience, ensuring exceptional guest service and a seamless luxury stay. They manage personalized check-ins, coordinate special guest requests, and lead a team to maintain high hospitality standards. Additionally, they handle room assignments, resolve guest concerns, and collaborate with other departments to enhance the guest experience. This role requires strong leadership, attention to detail, and excellent communication skills.
What does a Fairmont Gold Supervisor do?
A typical shift for a Fairmont Gold Supervisor involves overseeing the day-to-day operations of the Fairmont Gold floor or lounge, ensuring high standards of guest service, and managing a team of associate colleagues. You will coordinate personalized check-ins, handle guest requests, manage amenities, and address special requirements for VIP guests. Collaboration with other departments such as housekeeping, front office, and food and beverage is frequent to anticipate guest needs and deliver seamless service. This role requires flexibility, strong multitasking, and effective communication to maintain the luxury experience Fairmont is known for.
What are the key skills and qualifications needed to thrive as a Fairmont Gold Supervisor?
To thrive as a Fairmont Gold Supervisor, you need a background in hospitality management, strong customer service skills, and experience supervising guest services teams, often supported by a diploma or degree in hotel management. Familiarity with property management systems (PMS) like Opera and experience with reservation and concierge software are typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive approach to guest needs set top candidates apart. These skills ensure that Fairmont Gold guests receive exceptional, personalized experiences and that team operations run smoothly under your leadership.
More about Fairmont Gold Supervisor jobs
What are popular job titles related to Fairmont Gold Supervisor jobs?
For Fairmont Gold Supervisor jobs, the most frequently searched job titles are:
Fairmont Gold Supervisor (Full Time)
HI • On-site
AccorHotel
Full-time
Medical, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
Company Description
Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.
What is in it for you:
*Benefits available for fulltime or part-time employees while being a part of the Fairmont Orchid 'Ohana
Job Description
Fairmont Gold Supervisor
Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment. You will supervise a team of talented professionals in a luxury resort environment while fostering a culture of excellence.
What you will be doing:
Qualifications
Your experience and skills include:
Additional Information
Hourly Rate: $32.09 USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Videos To Watch
https://www.youtube.com/watch?v=jeUUyYLbNGw
Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.
What is in it for you:
*Benefits available for fulltime or part-time employees while being a part of the Fairmont Orchid 'Ohana
- Premium preferred provider medical/drug/vision benefits at competitive prices*
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,500) + Coverage is available for your 'ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary meals in our employee dining facility
Job Description
Fairmont Gold Supervisor
Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment. You will supervise a team of talented professionals in a luxury resort environment while fostering a culture of excellence.
What you will be doing:
- Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all times
- Supervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand Standards
- Provide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other services
- Develop and maintain strong Guest relationships to build Fairmont Gold Loyalty
- Participation in annual action planning for enhancing Fairmont Gold product and services
- Maintaining communication across all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Supervise Food & Beverage Forecasting and Purchase Ordering for Daily Lounge Service
- Supervise AM & PM Meal Service and Bar Service Daily
- Review arrival reports and VIP's to ensure all special requirements are met or exceeded
- Ensure pre-arrival communication for all Fairmont Gold guests demonstrating exceptional detail to deliver on guest preferences and personalization
- Ensure the highest level of guest satisfaction by addressing and resolving all Fairmont Gold Guest concerns or complaints and elevating any issues to appropriate areas
- Ensure accurate Front Office Billing and Reservation reconciliation standards are met
- Ensure the highest possible Revenues are generated for Fairmont Gold to achieve annual Fairmont Gold Department Upsell Goals (in partnership with Front Office)
- Maintain and promote Accor Live Limitless Loyalty program awareness with guests and team members
- Strong and effective communication with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
- Attending any hotel communication meetings in the absence of the Fairmont Gold Manager and attend internal Department communication meetings monthly
- Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Your experience and skills include:
- Previous experience in a similar leadership role is an asset
- A minimum of two years Front Office experience
- A minimum of one year's experience in a supervisory capacity
- Fluency in English (verbal & written), second language an asset
- Proven ability to guide and coach team members
- Recognized commitment to Guest Service and exceeding guest expectations
- Excellent leadership, written/verbal communication and interpersonal skills
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera Cloud) and Microsoft Office suite (Word, Excel, PowerPoint)
- Degree or Diploma in Hospitality Management is an asset
Additional Information
Hourly Rate: $32.09 USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Videos To Watch
https://www.youtube.com/watch?v=jeUUyYLbNGw