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Job Description | Receptionist

About Alchemy Face Bar

At Alchemy Face Bar, we believe skincare is more than a service-it's an experience. We are dedicated to elevating well-being through personalized skincare, medical aesthetics, injectables, and rejuvenating facial treatments.

Rooted in education, we strive to redefine the medical spa experience by creating a welcoming environment where clients feel cared for, confident, and empowered. Healthy skin begins with personalized treatment plans, thoughtful recommendations, and genuine relationships.

Our team is made up of professionals who are passionate about learning, collaborating, and delivering an exceptional experience with every client, every day.

Position Summary

At Alchemy Face Bar, our Receptionists-known as First Impressionists-are the heart of the guest experience. As the first and last point of contact, they create meaningful first impressions while ensuring every client feels welcomed, valued, and cared for throughout their visit.

This role serves as the face of the spa by delivering exceptional hospitality, managing front desk operations, and supporting the day-to-day flow of the business. From scheduling appointments and coordinating client communications to assisting with retail sales and supporting service providers, the Receptionist plays a vital role in creating a seamless, elevated client experience.

Successful candidates are organized, detail-oriented, and thrive in a fast-paced environment. They are passionate about customer service, enjoy building relationships, and take pride in creating an atmosphere that reflects Alchemy Face Bar's commitment to excellence, professionalism, and genuine care.

Key Responsibilities

+ Welcome every guest with warmth, professionalism, and personalized hospitality.

+ Schedule, confirm, and modify appointments using the Zenoti booking system.

+ Manage efficient client check-in and check-out while maintaining accurate client records.

+ Answer incoming phone calls, emails, text messages, and online inquiries promptly and professionally.

+ Educate clients on memberships, promotions, services, and skincare products.

+ Process retail and service transactions accurately.

+ Support estheticians and providers by ensuring smooth operational flow throughout the day.

+ Maintain cleanliness, organization, and presentation standards throughout reception and guest areas.

+ Assist with inventory management, stocking retail displays, laundry, and other operational tasks.

+ Open and close the spa following established procedures.

+ Resolve client concerns with professionalism, empathy, and a solution-oriented approach.

+ Participate in continuing education and stay informed about Alchemy services, products, and industry trends.

+ Uphold Alchemy Face Bar's values while helping create an exceptional experience for every guest.

Who You Are

You are someone who genuinely enjoys making people feel welcome.

You understand that exceptional hospitality creates loyal clients, and you take pride in creating positive experiences through professionalism, kindness, and attention to detail.

You are:

+ Positive, energetic, and dependable.

+ Passionate about skincare, wellness, and helping people feel confident.

+ Organized and able to multitask in a fast-paced environment.

+ Comfortable learning new technology and systems.

+ A strong communicator who enjoys collaborating with a team.

+ Self-motivated and proactive.

+ Committed to maintaining a clean, organized, and professional workspace.

+ Dedicated to continuous learning and professional growth.

+ Reliable with excellent attendance and punctuality.

Qualifications

+ Previous customer service, hospitality, retail, salon, spa, or medical office experience preferred.

+ Experience using scheduling software (Zenoti experience is a plus).

+ Comfortable working with computers, point-of-sale systems, email, and texting platforms.

+ Excellent verbal and written communication skills.

+ Strong organizational and multitasking abilities.

+ Ability to remain calm and professional in a fast-paced environment.

Availability Requirements

Approximate Schedule (32- 36 hours/week)

Full-Time

+ Tuesday

+ Wednesday

+ Saturday

+ Sunday

Compensation

$21.00-$25.00 per hour | basedon experience.

Benefits & Perks

We believe taking care of our team allows them to take exceptional care of our clients.

Benefits include:

+ Health Insurance

+ Life Insurance

+ Pet Insurance

+ 401(k)

+ Paid Time Off

+ Paid Sick Time

+ Opportunities for pay increases

+ Ongoing education and professional development

+ Career growth opportunities

+ Employee discounts on products and services

+ Positive, supportive team culture

+ Multiple Colorado locations

+ Closed most major holidays

Physical Requirements

+ Ability to stand and walk for extended periods (8-10 hours per shift).

+ Ability to bend, kneel, stoop, reach, and perform routine physical tasks.

+ Ability to regularly lift and carry up to 15 pounds and occasionally heavier items with assistance.

Equal Employment Opportunity

Alchemy Face Bar provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or employment process, please contact Human Resources at HR@alchemyfacebar.com.

Alchemy Face Bar is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected and valued. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Applications are reviewed on a rolling basis and will remain open until the position is filled.