External Operations Manager Jobs in Franklin, NC

Primary Function 

The Behavioral Health (BH) Training and Development Coordinator serves within the Behavioral Health Division of the Cherokee Indian Hospital Authority. The Behavioral Health Division encompass a range of services including Outpatient, Emergency Room, Analenisgi Inpatient, Behavioral Health Targeted Case Management, Satellite Clinics, Kanvwotiyi, and the Men and Women’s Homes. 

The BH Training and Development Coordinator is responsible for the administration and oversight of the Behavioral Health training and development. This includes planning, organizing, coordinating, and evaluating educational activities to ensure high-quality, clinically appropriate training for staff and volunteers. The role requires active collaboration with departments across CIHA, as well as with external agencies and community resources, to identify and meet educational needs. The BH Training and Development Coordinator ensures all educational activities align with regulatory and clinical standards to support optimal patient outcomes and staff competency.

Job Description 

• Develop, coordinate, and implement training programs for clinical and non-clinical staff.
• Assess training needs and create educational materials tailored to mental health best practices, policies, and compliance requirements.
• Organize onboarding programs for new hires, ensuring they understand facility policies, procedures, and patient care standards.
• Support managers to maintain training records and ensure compliance with licensing and accreditation requirements (e.g., HIPAA, Joint Commission, state regulations). 
• Partner with leadership and subject matter experts to develop continuing education programs.
• Partner with leadership to prioritize strategic initiatives as assigned. 
• Facilitate workshops, seminars, and e-learning. 
• Monitor and evaluate training effectiveness through assessments, feedback, and performance improvement metrics.
• Stay updated on mental health industry trends, regulations, and best practices to enhance training programs.
• Coordinate external training opportunities, certifications, and professional development initiatives for staff.
• Support managers in the development of Core Responsibilities for each position and develop a training structure that will develop competencies within staff to ensure staff can facilitate the expectations of their positions. 
• Support managers of the development of training plans for each position.
• Assigns and tracks quarterly education and competency completion, aligning timelines with quality indicators and regulatory expectations.

• Conducts learning needs assessments and practice gap analyses to develop continuing education programs.

• Serves as an instructor for Nonviolent Crisis Intervention ®, Person Centered Thinking ©, and other trainings as assigned. 
• Manage resources, and scheduling logistics.
• Exercise appropriate and professional boundaries with population served, stakeholders, and community
• Committee to participating in a recovery friendly workplace. 

• Other duties as assigned.

Education/Experience 

• Bachelor’s degree in Social Work, Psychology or another human services field. 
  • Master’s Degree Preferred. 
• Minimum of 3 years of Qualified Professional (or higher level) experience required 
• Minimum of 3 years in training, staff development or education in healthcare setting preferred. 
• Strong knowledge of regulatory standards, adult learning principles, and evidence-based practice.
• Must be highly proficient in computer applications, including Microsoft Word, Excel, and other related software.
• Must demonstrate a recovery oriented and person-centered philosophy.  

Complexity of Duties 

This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of judgment and problem-solving skills in order to be effective. Judgment often involves decisions that may have life or death results.

Supervision Received

Works under the direct supervision of the behavioral health operations manager where responsibilities and assignments are often broadly defined. Position must demonstrate considerable initiative and ability to work independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives. Position must communicate effectively with supervisor to ensure alignment with organizational goals, mission, vision and values.

Responsibility for Accuracy

Failure to provide adequate clinical services or to properly manage and direct activities could result in poor client outcomes, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for the adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or serious health risks to patients.

Contacts with Others

Interacts frequently with coworkers, hospital staff, patients, stakeholders and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.

Confidential Data

The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result inter-disciplinary action and other action as allowed by federal regulations.

Mental/Visual/Physical

Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.

• Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).
• Weight lifted or force exerted: none.
• Special vision requirements: Close vision (clear vision at 20 inches or less).

Environment

The employee works primarily in a hospital, inpatient or outpatient clinical environment but may be required to work at other offices and locations. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.

Some travel is required. Infrequent overnight travel may be required for meetings or to attend training.

Emergency Privileges 

In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.