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Express Service Advisor Jobs in Illinois (NOW HIRING)

APS Car Care Services

Customer Service Advisor

Troy, IL · On-site

APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal customers by using your knowledge of our products and ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Plaza Tire Service

Service Advisor

Springfield, IL

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$55K - $75K/yr

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

From express oil changes and brake repairs to new tires and engine diagnostics, you can count on ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Champaign Ford City

Lube Technician

Champaign, IL · On-site

$14 - $19.25/hr

... Express Service VCU Process provided by Ford Motor Company. This includes a multi-point inspection on every vehicle. * Communicates any additional work that may be required to the service advisor and ...

Champaign Ford City

Lube Technician

Champaign, IL · On-site

$14 - $19.25/hr

... Express Service VCU Process provided by Ford Motor Company. This includes a multi-point inspection on every vehicle. * Communicates any additional work that may be required to the service advisor and ...

Champaign Ford City

Lube Technician

Champaign, IL · On-site

$13 - $18/hr

... Express Service VCU Process provided by Ford Motor Company. This includes a multi-point inspection on every vehicle. * Communicates any additional work that may be required to the service advisor and ...

Champaign Ford City

Lube Technician

Champaign, IL · On-site

$13 - $18/hr

... Express Service VCU Process provided by Ford Motor Company. This includes a multi-point inspection on every vehicle. * Communicates any additional work that may be required to the service advisor and ...

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All JobsExpress Service Advisor JobsExpress Service Advisor Jobs in Illinois

Express Service Advisor information

See Illinois salary details

$11

$25

$44

How much do express service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for express service advisor in Illinois is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $28.89 per hour, depending on experience, location, and employer.

What is an express service advisor?

Express Service Advisors are automotive professionals who serve as the main point of contact between customers and the service department for quick maintenance or light repair services. They greet customers, assess their vehicles' needs, recommend appropriate services, and keep customers informed throughout the process. Their goal is to ensure efficient, timely service while providing excellent customer satisfaction. They often work in fast-paced environments such as dealership service centers and are knowledgeable about routine automotive maintenance procedures.

What are the key skills and qualifications needed to thrive as an express service advisor?

To thrive as an Express Service Advisor, you need strong automotive knowledge, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and point-of-sale tools is common in this role. Excellent communication, organizational skills, and the ability to multitask efficiently help you build trust with customers and coordinate with service teams. These skills ensure a smooth service process, high customer satisfaction, and efficient workflow in a fast-paced automotive environment.

What are the main challenges an express service advisor faces when managing multiple service requests during peak hours?

Express Service Advisors often experience high volumes of customer vehicles during peak hours, which can make time management and multitasking particularly challenging. Balancing customer expectations, accurately communicating service timelines, and coordinating with technicians to ensure quick vehicle turnaround are common daily hurdles. Success in this role requires strong organizational skills, the ability to remain calm under pressure, and clear, proactive communication with both customers and the service team. Many employers provide ongoing training and mentorship to help advisors develop these competencies and advance to higher-level service roles.

What is the difference between Express Service Advisor vs Service Advisor?

AspectExpress Service AdvisorService Advisor
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, often some automotive service experience
Work EnvironmentFast-paced, quick customer interactionsMore detailed customer consultations, longer interactions
Job FocusQuick service approvals, minor repairsComprehensive service recommendations, complex repairs

While both roles involve customer communication and service sales, Express Service Advisors focus on quick, efficient service approvals for minor repairs, whereas Service Advisors handle more detailed consultations for a wider range of vehicle issues.

Can I be an express service advisor with no experience?

Yes, entry-level express service advisor positions often do not require prior experience, as employers typically provide on-the-job training. Basic skills in customer service, communication, and a willingness to learn are important, and some certifications or knowledge of automotive systems can be helpful but are not always mandatory for starting out.

Can you make a lot of money as an Express Service Advisor?

Express Service Advisors typically earn a combination of base salary and commissions based on sales and service upselling, which can lead to high earnings for experienced professionals. Income varies by location, dealership, and individual performance, with top earners often making above-average wages in the automotive service industry. Strong communication skills and product knowledge can enhance earning potential.

What cities in Illinois are hiring for Express Service Advisor jobs?

Cities in Illinois with the most Express Service Advisor job openings:

Express Service Advisor jobs near you
Infographic showing various Express Service Advisor job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,271 per year, or $25.1 per hour.

Express Service Writer

Chevrolet of Naperville

Naperville, IL

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Do you thrive in a fast-paced environment and enjoy being on the move?

Chevrolet of Naperville is looking for an Express Service Writer to join our team.

This role operates much like a pit lane at a NASCAR or Formula One race; fast-paced, highly organized, and focused on delivering exceptional results. We’re looking for someone who can think quickly, make sound decisions under pressure, stay in constant motion, and communicate professionally with our guests. Instead of tire smoke, you’ll leave a lasting impression through outstanding customer service and a welcoming smile!

This full-time role work four weekdays and Saturday’s from 7:45AM-5:15PM! With one weekday off (Tuesday’s/Flexible) and Sunday’s off.

We Offer…

  • $45,000.00-55,000.00 Annually
  • Paid Vacation after 90 days
  • Eligible for up to 5 weeks of Paid Vacation
  • Paid Holidays
  • 5-day work week
  • Paid Training
  • Uncapped earning potential
  • Growth opportunities 
  • Excellent Health, Dental, & Vision Insurance
  • 401K
  • Positive & motivating work environment 

 

You Will…

  • Greet customers promptly and professionally in the express service lane
  • Write and manage repair orders for routine maintenance services
  • Communicate recommended maintenance and vehicle needs clearly to customers
  • Maintain strong service lane flow and minimize customer wait times
  • Coordinate with technicians and parts department to ensure efficient repairs
  • Provide accurate estimates and explain maintenance recommendations
  • Monitor vehicle status updates and proactively communicate with customers
  • Promote dealership maintenance programs, tire promotions, and specials
  • Assist with appointment scheduling and follow-up communication when needed
  • Maintain high CSI (Customer Satisfaction Index) performance standards

You Have…

    • Previous automotive service advisor or customer service experience preferred
    • Strong communication and organizational skills
    • Ability to work in a fast-paced, high-volume environment
    • Basic automotive maintenance knowledge recommended (training available)
    • Reynolds & Reynolds software experience preferred
    • Positive attitude, team-oriented mindset, and professional appearance

Apply