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Express Scripts Jobs in Georgia (NOW HIRING)

Worldwide TechServices

Azure Engineer

Atlanta, GA

Automation and Scripting: Assist in creating and maintaining automation scripts and tools to ... Express Route, Site-to-Site VPN, and Point-to-Site VPN * Familiarity with cloud platforms (AWS ...

Worldwide TechServices

Azure Engineer

Atlanta, GA · On-site

Automation and Scripting: Assist in creating and maintaining automation scripts and tools to ... Express Route, Site-to-Site VPN, and Point-to-Site VPN * Familiarity with cloud platforms (AWS ...

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Express Scripts information

See Georgia salary details

$33.4K

$64.1K

$98.8K

How much do express scripts jobs pay per year?

As of Jul 14, 2026, the average yearly pay for express scripts in Georgia is $64,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Express Scripts position, and why are they important?

To thrive in a role at Express Scripts, you need a background in pharmacy, healthcare administration, or pharmaceutical services, often backed by licensure or relevant certifications. Familiarity with pharmacy benefit management (PBM) systems, claims processing software, and knowledge of HIPAA regulations is vital. Attention to detail, strong communication, and problem-solving skills help you excel in a collaborative and fast-paced environment. These qualities are essential for ensuring accuracy, compliance, and excellent service to clients and patients in the pharmaceutical industry.

What are some typical challenges employees face in Express Scripts roles, and how can new hires best prepare for them?

Many Express Scripts positions involve managing high volumes of prescription data and navigating complex benefit structures, which can be challenging when balancing accuracy with efficiency. New hires may also need to quickly learn specialized software and healthcare regulations in order to stay compliant and provide quality service to members and clients. The work often involves collaborating with pharmacists, healthcare providers, and insurance carriers, requiring clear and proactive communication. Preparing by developing strong organizational habits, getting comfortable with technology, and staying up-to-date on industry trends will help ensure a smooth transition and long-term success in the role.

What is an Express Scripts job?

An Express Scripts job typically involves roles in pharmacy services, healthcare operations, customer support, and technology to facilitate prescription processing and medication management. Employees may work in customer service, pharmacy technician roles, or corporate positions supporting healthcare programs. Express Scripts, a subsidiary of Cigna, focuses on pharmacy benefit management (PBM) services to improve medication access and affordability. Jobs at Express Scripts often require strong attention to detail, problem-solving skills, and a commitment to patient care.

What are the most commonly searched types of Express Scripts jobs in Georgia? The most popular types of Express Scripts jobs in Georgia are:
What are popular job titles related to Express Scripts jobs in Georgia? For Express Scripts jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Express Scripts jobs in Georgia look for? The top searched job categories for Express Scripts jobs in Georgia are:
What cities in Georgia are hiring for Express Scripts jobs? Cities in Georgia with the most Express Scripts job openings:
Express Scripts jobs near you
Store Support Center Agent

Store Support Center Agent

Mapco Express

Lawrenceville, GA • On-site

$20 - $22/hr

Full-time

Posted 7 days ago

Job description

Company: Majors Management
Position Title: Store Support Center Agent
Reports to: Help Desk Manager
Job Type: Full Time
Status: Non-Exempt
Pay Range: $20-$22/hr depending on experience
Location: Onsite, Lawrenceville, GA
Schedule: Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations
Start Date: Early August
The Store Support Agent is the primary front-line point of contact for the Store Support Center, delivering "One Number, One Team, One Experience" service to Majors Management and MAPCO store locations. This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it directly whenever possible, and following documented escalation, dispatch, or handoff procedures when it falls outside Tier 1 scope. This is a cross-trained, multi-domain role supporting the organization's move from five separate, disconnected support lines to a single unified support experience.
PRIMARY RESPONSIBILITIES
General/Cross Functional
  • Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs
  • Use structured intake and triage questions to correctly identify whether a contact is a Store Technology, Facility & Maintenance, or CCT/Guest Experience issue
  • Create, document, and update every contact as a ticket in Zendesk with accurate categorization, notes, and resolution steps - no verbal-only resolutions
  • Apply Knowledge Base (KB) articles as the first line of resolution; use AI-assisted tools (Cognigy IVA, NICE Mpower Copilot) to confirm - not originate - categorization and resolution steps
  • Follow published severity definitions and SLA targets for response and resolution; escalate promptly when a case exceeds Tier 1 scope or SLA risk
  • Flag recurring or unusual issues to the Team Lead for Root Cause Analysis (RCA) and KB improvement
  • Meet or exceed individual performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), adherence/shrinkage, and quality scores
  • Escalate unresolved issues to Tier 2 support with complete notes, following the documented escalation matrix
  • Other duties as assigned

Store Technology (IT) Support
  • Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets
  • Assist with basic network connectivity issues (e.g., register/lane connectivity, printer connectivity, terminal reboots) using documented triage steps
  • Support label printer setup, error resolution, and basic maintenance guidance
  • Walk store personnel through step-by-step resolution scripts for common POS, register, and device errors

Facility & Maintenance Support (Troubleshooting & Dispatch)
  • Field facility and equipment calls, including fuel dispensing equipment, tank monitoring systems, HVAC, refrigeration, electrical, and plumbing issues
  • Apply Tier 1 troubleshooting steps before dispatch (e.g., basic reset procedures, alarm code lookups, safety checks) to resolve issues without a truck roll where possible
  • Determine appropriate priority/severity level and dispatch a technician or vendor when an issue cannot be resolved remotely, following the FM Dashboard workflow
  • Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g., never logging a bare "General" category without the associated trade)
  • Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for calls outside internal team hours, per current coverage model
  • Provide store personnel with safety guidance for urgent facility conditions (e.g., fuel spill, gas smell, power outage) and follow emergency escalation protocol

Customer/Guest Experience (CCT)
  • Support store-facing customer and guest experience concerns, including loyalty program issues, promotions, and account/portal access questions
  • Assist with mystery shop, guest complaint, and satisfaction-related inquiries per documented procedures
  • Communicate clearly on order, licensing, banking, and site-change matters that intersect with the guest experience function

QUALIFICATIONS
  • Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts preferred; full training provided on all company-specific systems and platforms
  • Comfortable navigating multiple systems simultaneously (phone platform, ticketing, KB, dispatch tools) while on a live call
  • Commitment to delivering courteous, efficient service to store personnel and guests on every contact
  • Ability to correctly assess severity/urgency and decide when to resolve, dispatch, or escalate
  • Clear verbal communication with callers and precise, complete written documentation in Zendesk/FM Dashboard
  • Willingness to cross-train across all three support domains as the Store Support Center matures through each rollout phase
  • Ownership of ticket outcomes and follow-through until resolution or proper handoff
  • Willingness to learn ticketing platform (NICE CXone), an AI-assisted support tool (Cognigy IVA) and agent-assist tool (NICE Mpower Copilot), a ticketing and Knowledge Base system (Zendesk), Salesforce, and a maintenance dispatch and work order tracking tool (FM Dashboard)

EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent required; associate degree or relevant technical certification a plus
  • 1+ years of experience in a customer service, help desk, or call center environment (preferred)

REPORTING AND PERFORMANCE METRICS
  • First Contact Resolution (FCR) rate
  • Ticket documentation accuracy and completeness
  • Adherence to schedule and shrinkage targets
  • Quality assurance (QA) call/ticket review scores
  • Escalation appropriateness (right issue, right tier, right time)
  • Store/guest satisfaction (CSAT) feedback

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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