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Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
Responsible for the supervision of the assigned Intermodal Door team and oversees the day-to-day dispatch of all import and export loaded containers to ensure shipments are received and delivered in an efficient and timely manner. Manages to ensure standard processes are followed by direct reports and ensures work load is evenly distributed. Handles and resolves elevated issues by working with other internal departments and external customers. Looks for ways to improve Best Practices and communicates to upper management. Is cognizant that their work affects not just the Intermodal Department, but can have an impact on all other departments within the company.

Functions & Duties
   Service Delivery Coordination
   Manages the overall movement of containers to ensure door appointments are met and cargo is loaded/delivered timely
   Works collaboratively with internal departments to expedite transport, including but not limited to 
   Overseas Offices
   Home office
   Customer service
   Operations
   Sales
   Trade
   Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
   Serves as an elevated contact for service related issues or requests
   Assists sales team with operational questions and/or service limitations prior to filing customer contracts
   Cost Management
   Scrutinizes accessorial charges to ensure the team is notifying and rebilling the customer for additional transport related expenses including but not limited to 
   Pre-Pulls
   Revenue generating trucker yard and container yard storage
   Multi-stops
   Drop and picks
   Identifies opportunities through macro analysis of customer locations for cost savings which includes match backs/one ways
   Refreshes data daily in match back database
   Analyze the results and provide dispatchers with potential moves to match
    Determines, if requested by vendors, whether accessorial charges are applicable
   Identifies ways to improve Best Practices
   Monitors idle cargo to avoid port/rail storage at company expense
   Monitors vendor work order discrepancies and serves as elevated contact
   Monitors idle aging containers
   Guarantees storage charges at rails/ports for service related issues or when applicable based on a service contract
   Assists management in the implementation/management of cost savings initiatives and identifying additional cost savings opportunities
   Approves spot rates by vendors that do not fall within established house carrier rates
   Dispatch Management
   Delegates work assignments
   Allocates proper work coverage to ensure all duties can be completed on a daily basis by
   Monitors staffing levels
   Approves/Denies vacation requests
   Monitors absenteeism and tardies
   Re-allocates staff as needed to support daily/weekly volume levels
   Ensures associates adhere to company/departmental policy and procedures
   Communicate changes to policies and procedures through written and verbal communication
   Serves as Intermodal Technical expert
   Assists team members with minor operational issues
   Resolves or elevates as needed major operational issues/problems/questions
   Act as role model while simultaneously promoting exceptional customer service within the team
   Compile weekly key performance indicators
   Provide ongoing feedback on employee performance
   Establishes goals and sets expectations for subordinates 
   Vendor Management
   Monitors and reports trucker performance
   Takes part in truck vendor meetings
   Develops and maintains rapport with truck vendors
   Monitor truck distribution

Knowledge, Skills, Abilities 
   Solid working knowledge of Intermodal Transportation operating process
   Proficient computer skills to include Microsoft Office applications
   Detail-oriented person with strong organizational skills
   Works Collaboratively within a team
   Possesses excellent written and verbal communication skills
   Demonstrates strong customer service skills and passion
   Demonstrates a sense of urgency
   Good interpersonal, organizational and problem solving skills
   Can work under pressure in a fast paced environment
   Ability to work independently
   Maintains a high level of professionalism

Qualifications 
Education
Required/Preferred    Education Level 
Required                    High School Diploma or GED    
Preferred                   Bachelor's Degree    

Work Experience
Experience    Years of Experience
General Experience    1-3 years    

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $65,000 - $72,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses. Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off professional development opportunities

Come along on CMA CGM's adventure! The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com