Export Customer Service Manager Jobs in Texas (NOW HIRING)

Company

Flotek creates unique solutions to reduce the environmental impact of energy on air, water, land and people. A technology-driven, specialty green chemistry and data technology company, Flotek helps customers across industrial and commercial markets improve their environmental performance. The Company serves specialty chemistry needs for both domestic and international energy markets. Flotek has an intellectual property portfolio of over 170 patents and a global presence in more than 15 countries, including North America, Latin America, the Middle East and North Africa. Flotek is based in Houston, Texas and its common shares are traded on the New York Stock Exchange under the ticker symbol “FTK.” For additional information on Flotek, please visit www.flotekind.com.

Overview

The Export Operations Coordinator is a client-facing position responsible for providing exceptional customer service for Flotek’s Chemistry Technologies and Data Analytics international operations.

This role combines order entry, export documentation management, and coordination to ensure the smooth execution of orders. The ideal candidate will have extensive experience in export logistics and documentation, hazardous materials handling, and the oil and gas industry. A key aspect of the role includes the creation and management of export documentation, ensuring all required documents are accurately prepared, complete, and compliant with international regulations. Additionally, the Export Operations Coordinator will conduct pre-shipment audits of documents to ensure full compliance with customs and shipping requirements. The Export Operations Coordinator will work closely with internal teams and external partners to ensure timely and compliant shipments. This position reports to the Client Operations Manager and is based in Houston, TX.

Key Responsibilities

Reporting to the Client Operations Manager will have direct responsibility for the following:

• First line of communication between sales and internal stakeholders supporting customer operations through frequent and engaged communication, job tracking and reporting.
• Demonstrate ability to implement best practices and processes for autonomous and proficient order entry, CRM input, JDE use, and external and internal client communication.
• Monitor and respond to email correspondence promptly and professionally.
• Coordinate and manage all aspects of export customer service and logistics, including scheduling, documentation, and customs compliance.
• Prepare shipping documents, such as commercial invoices, packing lists, and bills of lading, ensuring accuracy and compliance with international trade regulations.
• Collaborate with internal departments to ensure timely and accurate preparation of export orders, including picking, packing, and labeling of goods.
• Coordinate with freight forwarders to arrange transportation of goods, negotiate rates, and ensure on-time delivery.
• Monitor and track shipments, providing regular updates to internal stakeholders and customers, ensuring timely and accurate delivery.
• Work closely with customs brokers to ensure compliance with customs regulations, including the preparation and submission of required documentation.
• Maintain and update shipping records, tracking systems, and databases to ensure accurate and accessible information.
• Resolve any shipping-related issues, such as delays, damages, or discrepancies, by coordinating with relevant parties and implementing corrective actions.
• Stay updated on international trade regulations, customs procedures, and shipping trends to ensure compliance and recommend process improvements.
• Position may also assist with Data Analytics and Domestic Client Operations order management, as needed.

Candidate Qualifications

• High School diploma or equivalent.
• Working knowledge of export documentation requirements to include but not limited to: IMDG, IATA, 49CFR.
• Knowledge of export logistics, supply chain, or industrial/chemical manufacturing and distribution.
• 3 or more years of customer service experience, with the ability to efficiently coordinate and balance multiple tasks and competing priorities.
• Preferred experience with oilfield operations.

Preferred Qualifications

• ERP Systems such as SAP and Oracle/JDE

Travel

This position requires less than 10% travel.

Flotek Industries is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, national or ethnic origin, age, disability, veteran status, or any other characteristics protected by applicable local, state or federal laws.