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Exploria Resort Jobs (NOW HIRING)

EXPLORIA RESORTS

Front Desk Rooms Control

Clermont, FL · On-site

$13.50 - $17.25/hr

Rooms Control Full Time Summer Bay by Exploria Resorts Responsibilities and Duties: * Will be ... Maintain knowledge of the resort events & hours of operation. * Make sure files are kept up to date ...

Exploria Resorts

Junior Recruiter

Clermont, FL · On-site

$35K - $45K/yr

Junior Recruiter Exploria Resorts - Corporate Office (Onsite - This is not a remote position) $60 ... Support recruiting efforts for sales, marketing, call center, operations, and resort positions.

Exploria Resorts

Junior Recruiter

Clermont, FL · On-site

$35K - $45K/yr

Junior Recruiter Exploria Resorts - Corporate Office (Onsite - This is not a remote position) $60 ... Support recruiting efforts for sales, marketing, call center, operations, and resort positions.

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How much do exploria resort jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for exploria resort in the United States is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Exploria Resort vs Hotel Front Desk Agent?

AspectExploria ResortHotel Front Desk Agent
Primary RoleResort accommodation management, guest services, amenities coordinationGuest check-in/out, reservations, customer service at hotel front desk
Required CredentialsHigh school diploma, hospitality experience often preferredHigh school diploma, hospitality or customer service experience beneficial
Work EnvironmentResort setting, often seasonal, team-orientedHotel lobby, front desk area, fast-paced environment
Industry UsageHospitality, resort industryHospitality, hotel industry

Both roles involve guest interaction and customer service within the hospitality industry. While Exploria Resort staff may handle a broader range of resort amenities and services, Hotel Front Desk Agents focus primarily on guest check-in, reservations, and front desk operations. The credentials and work environment are similar, making these roles comparable in hospitality settings.

What are the key skills and qualifications needed to thrive as an employee at Exploria Resort, and why are they important?

To thrive as an employee at Exploria Resort, you generally need strong customer service skills, hospitality experience, and relevant education or certifications depending on the role (e.g., front desk, housekeeping, or management). Familiarity with hotel management software, reservation systems, and point-of-sale (POS) systems is typically required. Exceptional communication, teamwork, and problem-solving abilities help staff deliver memorable guest experiences and handle diverse situations. These skills and qualities are crucial for ensuring guest satisfaction, smooth resort operations, and maintaining the resort’s reputation.

What is Exploria Resort?

Exploria Resort refers to a collection of vacation resorts owned and managed by Exploria Resorts, a hospitality company specializing in timeshare and vacation ownership. The flagship property, located in Orlando, Florida, offers accommodations, amenities, and entertainment options for families and travelers. Guests can enjoy spacious suites, pools, dining, and proximity to major attractions like Walt Disney World. Exploria Resorts also manages other properties in popular vacation destinations, providing a variety of experiences for members and guests.

What are some typical responsibilities for team members working at Exploria Resort, and how do they collaborate with other departments?

Team members at Exploria Resort are often responsible for providing exceptional guest service, ensuring rooms and amenities meet quality standards, and addressing guest inquiries or concerns promptly. Employees commonly collaborate with colleagues from housekeeping, front desk, maintenance, and guest services to create a seamless guest experience. Effective communication and teamwork are essential, as many tasks require coordinating schedules, sharing updates, and responding quickly to guest needs. This collaborative environment helps maintain high service standards and supports career development within the hospitality industry.
Infographic showing various Exploria Resort job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 2% Temporary, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,365 per year, or $17 per hour.
Welcome Center Agent

Welcome Center Agent

EXPLORIA RESORTS

East Stroudsburg, PA • On-site

$14/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Exploria Resorts rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Welcome Center Agent

Are you ready to be the key to unforgettable vacation experiences? As a Welcome Center Representative at Exploria Resorts, you'll play a crucial role in providing exceptional service to our guests! This full-time position is perfect for someone who thrives in a fast-paced environment and is passionate about helping others. If you're ready to make every guest's arrival memorable, we want you on our team!

Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long-Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Welcome Center Representative

$14/Hour + Commissions + Bonuses!

Open Availability Required (Thursday-Monday) - Full-Time and Part-Time Opportunities Available

Location: Pocono Mountain Villas by Exploria Resorts

Job Summary:

The Welcome Center Representative is responsible for the overall customer service experience for our guests at the Welcome Center. They will provide the highest quality of service to guests in an attentive, courteous, and efficient manner. They provide a welcoming attitude and are proficient in all service questions and requests.

Responsibilities and Duties:

  • Open and close the welcome center.
  • Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants.
  • Welcomes guests by greeting them; check them in to pre-qualify them to tour based on our qualifications.
  • Provide information to guests about the area, including directions, etc.
  • Provide each guest with a map of the resort and directions on how to get to their accommodation and direction to where and when they will be touring.
  • Provide guests with a hotel voucher for them to provide to the front desk of the resort or hotel upon check-in, and also select whether the guest is responsible for hotel taxes or not so the resort can charge the guest accordingly.
  • Confirm all gifts and resolve any gifting issues guests may have.
  • Must run daily reports.
  • Ensure each guest leaves happy and they are clear on their accommodations, gifts, tour date, and time. Ensure no issue is left unresolved.
  • Communicates with Admin Manager or Leads with unusual tours/gifts.
  • Call all arrivals on the day of arrival or have customer service assistance.
  • Assist any customer that comes in off the street asking general questions, directions, or information on our resort, and if interested arrange a courtesy tour for them.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Work closely with customer service, reservations & tour desk.
  • Ability and willingness to learn and progress within the company; cross-train between reservations, welcome center & tour desk.
  • Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, and no-show tours, and corrects data entry of these tours to Marketing and Sales at the completion of the day.
  • All other duties as assigned by management.

Qualifications

Qualifications and Skills:

  • High School diploma or equivalent and some customer service experience preferred.
  • Strong computer skills are required.
  • Ability to work nights, weekends, and holidays.
  • Must be able to convey information and ideas clearly, both orally and written.
  • Must work well in fast-paced, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.

Physical Demands:

  • Ability to be on your feet throughout the entire shift.

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