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Experience Concierge Jobs in Delaware (NOW HIRING)

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Key Responsibilities Client Experience & Hospitality * Greeting clients warmly, offering ... The Concierge is an integral part of the luxury retail experience, ensuring each client interaction ...

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Key Responsibilities Client Experience & Hospitality * Greeting clients warmly, offering ... The Concierge is an integral part of the luxury retail experience, ensuring each client interaction ...

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Key Responsibilities Client Experience & Hospitality * Greeting clients warmly, offering ... The Concierge is an integral part of the luxury retail experience, ensuring each client interaction ...

The Michaels Organization

Concierge

Wilmington, DE

$15/hr

Required Experience: 6 months or more of customer service experience. Required Education/Training: High School Diploma or equivalent. Required Skills and Abilities: Must have excellent organization ...

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Experience Concierge information

What is an experience concierge?

An Experience Concierge is a hospitality professional who curates personalized experiences and services for guests at hotels, resorts, or luxury venues. Their role goes beyond traditional concierge tasks by focusing on creating memorable and unique experiences tailored to each guest’s interests, such as arranging exclusive tours, restaurant reservations, or special events. They act as a point of contact for guests, ensuring their needs are met and their stay is exceptional. Excellent communication, organizational skills, and local knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as an experience concierge?

To thrive as an Experience Concierge, you need exceptional customer service skills, in-depth knowledge of local attractions and events, and often a background in hospitality or tourism. Familiarity with reservation systems, customer relationship management (CRM) software, and communication platforms is typically required. Outstanding interpersonal skills, attention to detail, and problem-solving abilities help create memorable and personalized guest experiences. These skills ensure guests receive tailored recommendations and seamless service, which enhances satisfaction and drives repeat business.

How does an experience concierge typically collaborate with other departments to enhance guest satisfaction?

An Experience Concierge works closely with various departments such as housekeeping, food and beverage, and event planning to ensure that each guest receives a personalized and seamless experience. This role often involves coordinating special requests, communicating guest preferences, and following up on service delivery. Effective collaboration ensures that all aspects of a guest's stay are anticipated and executed smoothly, which is crucial for exceeding expectations and fostering repeat business. Regular team meetings and open communication channels are key practices in this collaborative environment.

What is the difference between Experience Concierge vs Event Coordinator?

AspectExperience ConciergeEvent Coordinator
Required CredentialsCustomer service skills, hospitality experience, sometimes certifications in guest servicesEvent planning certifications, organizational skills, sometimes hospitality background
Work EnvironmentLuxury hotels, resorts, high-end venues, corporate hospitalityEvent venues, conference centers, hotels, outdoor locations
Employer & Industry UsageLuxury hospitality, travel, corporate eventsEvent planning companies, hotels, corporate clients

Experience Concierges focus on providing personalized guest services, ensuring a memorable experience in hospitality settings. Event Coordinators plan and execute events, managing logistics and vendors. While both roles require excellent customer service and organizational skills, Experience Concierges emphasize guest satisfaction, whereas Event Coordinators focus on event execution and planning.

Do experience concierges make good money?

Experience concierges typically earn an hourly wage or salary that varies based on location, experience, and employer. According to industry data, the median annual salary ranges from $25,000 to $50,000, with higher earnings possible for those with specialized skills or working in luxury settings. Tips and bonuses can also supplement income in this customer service-focused role.

What experience do you need to be an Experience Concierge?

To be an Experience Concierge, candidates typically need previous customer service or hospitality experience, strong communication skills, and familiarity with event planning or local attractions. Some roles may require knowledge of specific software or tools used to manage bookings and guest preferences.

What are popular job titles related to Experience Concierge jobs in Delaware?

For Experience Concierge jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Experience Concierge jobs in Delaware look for?

The top searched job categories for Experience Concierge jobs in Delaware are:

What cities in Delaware are hiring for Experience Concierge jobs?

Cities in Delaware with the most Experience Concierge job openings:

Experience Concierge jobs near you
Infographic showing various Experience Concierge job openings in Delaware as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 74% Full Time, 15% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Rolex Concierge

The 1916 Company

Newark, DE • On-site

$15.25 - $19.50/hr

Other

Posted 9 days ago

Job description

Rolex Concierge – Job Description

Location: Christiana Mall, Delaware

Reports To: Store Management

Position: Rolex Concierge

Department: Retail
| Rolex

About Us:

The 1916 Company is a premier luxury watch and fine jewelry retailer with showrooms and boutiques across the US, Collector's Lounges in major domestic and international markets, and four international offices - with 25 locations in total. We are committed to delivering exceptional client experiences and building teams of extraordinary individuals who share our passion for excellence and the world's finest timepieces and jewelry.

Job Summary:

The Concierge serves as the first point of contact for clients, setting the tone for an exceptional luxury shopping experience with The 1916 Company. This individual is responsible for creating a warm and welcoming environment, assisting with greeting and meeting the needs of clients, and providing seamless service throughout their visit. The Concierge will anticipate client expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity.

Objectives:

The objective of the Concierge is to deliver exceptional client support and foster lasting relationships. This role plays a critical part in enhancing overall customer satisfaction.

Key Responsibilities

Client Experience & Hospitality

  • Greeting clients warmly, offering personalized service from the moment they enter the store.
  • Assisting in the management of foot traffic flow and matching clients with available advisors.
  • Provide hospitality, including offering refreshments and ensuring client comfort.
  • Maintain a polished, professional presence that reflects the store’s luxury standards.
  • Assist in coordinating in-store experiences, private appointments, special deliveries, and special events.

Client Support & Assistance

  • Facilitate smooth transitions between different touchpoints of the client’s journey in-store.
  • Attending to the phone, answering calls, fielding questions, taking messages, and seeing that calls and messages are directed to the appropriate person.
  • Provide basic product knowledge and brand information, directing inquiries to appropriate Client Advisors.
  • Provide support in service, welcoming clients, taking information (when needed), offering pickups, and cleaning (given proper training).
  • Assist with store tours and navigation, ensuring clients receive undivided attention and personalized service.
  • Support in managing appointments, reservations, and client requests efficiently.

Personalized Service & Relationship Building

  • Learn and remember Client IQ and preferences to contribute to a more tailored experience.
  • Handle special client requests, such as securing a private viewing area or arranging gift wrapping and delivery services.

Store Operations & Support

  • Maintain the appearance of the Rolex space, ensuring it is immaculate, inviting, and meets the Swiss Eye standards.
  • Coordinate with the leadership and back-office teams to enhance client experience.
  • Assist with administrative tasks such as scheduling, registry updates, and appointment follow-up when needed.
  • Restock refrigerators and other hospitality supplies throughout the store.
  • Check appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, and giving attention to any other areas as needed.

Qualifications & Skills

  • Experience: Minimum 2-3 years in luxury retail, hospitality, or a client-facing role.
  • Communication: Exceptional verbal and written communication skills with a polished and professional demeanor.
  • Client-Centric Mindset: Passion for delivering personalized service and creating memorable experiences.
  • Problem-Solving: Ability to anticipate and address client needs with discretion and efficiency.
  • Organization & Multitasking: Strong ability to manage multiple tasks while maintaining a high level of service.
  • Technology: Proficiency in CRM systems, appointment scheduling tools, and basic office software.
  • Luxury Aesthetic: Understanding of luxury brand culture, etiquette, and service expectations.

Core Competencies

  • Hospitality & Warmth: Ability to make every client feel valued and welcome.
  • Attention to Detail: Ensuring every aspect of the store environment and client experience is flawless.
  • Discretion & Professionalism: Handling VIP and high-profile clients with the utmost confidentiality and care.
  • Team Collaboration: Working seamlessly with Client Advisors, Managers, and support teams.
  • Adaptability: Ability to adjust to dynamic client needs and in-store experiences.

Performance Metrics

  • Client satisfaction, reviews, and mystery shop scores.
  • Efficiency in managing appointments and store flow.
  • Contribution to enhanced client relationships and repeat visits.
  • Coordination and execution of special client experiences.

The Concierge is an integral part of the luxury retail experience, ensuring each client interaction is seamless, elegant, and memorable. By embodying hospitality, discretion, and service excellence, this role enhances the prestige of the store and fosters deep client relationships.