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Experience Advisor Jobs in Rutherford, NJ (NOW HIRING)

Polestar

Customer Experience Advisor

Mahwah, NJ · On-site

This is a contract position with potential for extension or conversion to full-time. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at ...

Polestar

Customer Experience Advisor

Mahwah, NJ

This is a contract position with potential for extension or conversion to full-time. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at ...

Pole Star

Customer Experience Advisor

Mahwah, NJ · On-site

This is a contract position with potential for extension or conversion to full-time. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at ...

Savvy Wealth

Advisor Experience Manager

Manhattan, NY · On-site

$90 - $140/hr

Savvy is a registered investment advisor (RIA), and we partner with experienced financial advisors who want to grow without running the back office themselves. Advisors bring their book and join ...

BANDANA

Full Time Client Advisor

Manhattan, NY · On-site

$18.25/hr

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is ... Client Advisors hold the critical position of embodying the Tiffany brand in each and every client ...

Tiffany & Co

Client Advisor-Manhasset

New York, NY · On-site

$22.19 - $30.02/hr

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is ... Client Advisors hold the critical position of embodying the Tiffany brand in each and every client ...

Tiffany

Client Advisor-Manhasset

New York, NY

$22.19 - $30.02/hr

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is ... Client Advisors hold the critical position of embodying the Tiffany brand in each and every client ...

Tiffany & Co.

Client Advisor-Manhasset

New York, NY · On-site

$22.19 - $30.02/hr

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is ... Client Advisors hold the critical position of embodying the Tiffany brand in each and every client ...

Tiffany & Co.

Client Advisor-Manhasset

Manhattan, NY · On-site

$22.19 - $30.02/hr

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is ... Client Advisors hold the critical position of embodying the Tiffany brand in each and every client ...

KHAITE

Client Advisor, Madison Ave.

New York, NY · On-site

The Client Advisor is responsible for driving sales, cultivating lasting client relationships, and ... ESSENTIAL DUTIES & RESPONSIBILITIES Client Experience & Sales * Deliver an exceptional luxury ...

Tiffany & Co

Client Advisor - The Landmark

New York, NY · On-site

$22.19 - $30.02/hr

As a Tiffany Client Advisor you will: * Hold the critical position of embodying the Tiffany brand ... Elevate in store experience by consistently delivering memorable moments to every client.

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All JobsExperience Advisor JobsExperience Advisor Jobs in Rutherford, NJ

Experience Advisor information

See Rutherford, NJ salary details

$12

$26

$46

How much do experience advisor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for experience advisor in Rutherford, NJ is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $30.38 per hour, depending on experience, location, and employer.

What is an experience advisor?

Experience Advisors are professionals who guide customers or clients through a company's products, services, or experiences to ensure satisfaction and positive outcomes. They often work in industries like travel, hospitality, healthcare, or retail, acting as knowledgeable liaisons who address questions, resolve issues, and personalize recommendations. Their main goal is to enhance the overall experience by providing expert advice, empathetic support, and tailored solutions. Experience Advisors may also collect feedback to help their organization improve services and offerings.

How does an experience advisor typically collaborate with other teams to enhance customer journeys?

Experience Advisors frequently work cross-functionally, partnering with product, marketing, and customer support teams to map customer journeys and identify areas for improvement. They often lead workshops, analyze customer feedback, and communicate insights to stakeholders to ensure that enhancements align with both business goals and user needs. This collaborative environment requires strong interpersonal skills and the ability to translate customer data into actionable recommendations. Effective Experience Advisors are proactive in fostering open communication and driving initiatives that elevate the overall customer experience.

What are the key skills and qualifications needed to thrive as an experience advisor, and why are they important?

To thrive as an Experience Advisor, you need strong customer service skills, problem-solving abilities, and relevant experience in client-facing roles, often supported by a background in hospitality or business. Familiarity with CRM systems, feedback management tools, and digital communication platforms is typically required. Excellent interpersonal skills, active listening, and adaptability help you build rapport and effectively address client concerns. These skills and qualities are crucial for ensuring positive customer experiences and fostering long-term client relationships.

What job categories do people searching Experience Advisor jobs in Rutherford, NJ look for?

The top searched job categories for Experience Advisor jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Experience Advisor jobs?

Cities near Rutherford, NJ with the most Experience Advisor job openings:

Experience Advisor jobs near you
Infographic showing various Experience Advisor job openings in Rutherford, NJ as of June 2026, with employment types broken down into 14% Full Time, 68% Part Time, 2% Temporary, 15% Contract, and 1% Nights. Highlights an 72% Physical, 4% Hybrid, and 24% Remote job distribution, with an average salary of $54,990 per year, or $26.4 per hour.

Experience Advisor

Hackensack Meridian Health

Edison, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Hackensack Meridian Health rating

7.8

Company rating: 7.8 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

131st of 895 rated healthcare providers

Job description

Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Experience Advisor serves as the Ombudsman for patients and family members through the consistent application of patient rights and compliance with regulatory, federal and state guidelines. This position tracks, trends, analyzes, reports, and presents qualitative and quantitative data and partners with key stakeholders to develop and implement initiatives to enhance the human experience, improve the delivery of care and services, and minimize risk to the patient, guest, medical center and team members. The position also demonstrates leadership and management of administrative referrals and regulatory analysis. The Experience Advisor serves as a role model, coach, and educator in all matters related to patient rights, service excellence and patient satisfaction. Supports the Experience Ambassador role as needed.
Responsibilities
A day in the life of an Experience Advisor with Hackensack Meridian Health includes:
  • Functions as the mechanism for investigating patient grievances and works independently to manage grievance cases from initial contact, through appropriate documentation, investigation, resolution, and response to the patient or patient's representative, within the established standards and policies, including referrals to Quality Assurance and to and from Risk Management.
  • Educates patients, families, and team members about patient rights and responsibilities in accordance with hospital policy as well as federal, state and regulatory agencies.
  • Routinely track, trend, analyze, report and present qualitative and quantitative data to proactively identify and address issues impacting the consumer's experience.
  • Collaborates with the Office of Experience leader, and key stakeholders to develop, deploy and execute strategies to enhance the consumers' experience.
  • Serves as a coach and resource to all team members on communication strategies, service recovery, best practices and initiatives designed to improve the consumers' experience, reduce complaints and build trust within the organization.
  • Generates patient satisfaction reports and serves as a resource on data interpretation.
  • Identifies the need for, organizes and facilitates patient/family conferences in collaboration with appropriate physicians, leaders and/or team members.
  • Refers patients, families and visitors to appropriate services and resources, and responds personally with innovative solutions when other alternatives are not available.
  • Follows up on referrals/requests from administration, leadership, medical staff, and volunteer patient representatives regarding the patients' perception of care or services.
  • Participates in initiatives to ensure compliance with CMS Conditions of Participation and Joint Commission standards (i.e., measures of success).
  • Educates hospital staff about perceptions and concerns expressed by patients.
  • Oversees, coordinates and/or participates in projects as required.
  • Performs all of the functions of the Experience Ambassador including proactive patient rounding, support to families in crisis, and routine environmental observations. This position may cover the call center function, provide notary services for hospital-related documents, education/completion of advance directives, facilitate the administrative referral process, manage lost property claims, and provide general office support when needed.
  • Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
  • Lifts a minimum of 10 lbs., pushes and pulls a minimum of 20 lbs. and stands a minimum of 4 hours a day.
  • Adheres to the standards identified in the Medical Center's Organizational Competencies.

Qualifications
Education, Knowledge, Skills and Abilities Required:
  • Bachelor's degree
  • 3 - 5 years of business experience, in either hospital/healthcare, hospitality, experience marketing, customer service and/or communication
  • Excellent customer service and mediation skills
  • Strong analytical and critical thinking skills for problem solving and process improvement
  • Experience developing and implementing action plans to improve consumer satisfaction
  • Experience educating and/or coaching individuals about organizational policy and initiatives
  • Excellent interpersonal, communication, writing, and presentation skills
  • Proficient in Microsoft Outlook and Office Programs

Education, Knowledge, Skills and Abilities Preferred:
  • Master's degree.
  • Certification in Patient Advocacy/Experience.
  • Lean Six Sigma.
  • Hospital operations experience.
  • Bilingual a plus.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Starting Minimum Rate
Minimum rate of $69,534.40 Annually
Job Posting Disclosure
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

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