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Expansion Manager Jobs in Quebec (NOW HIRING)

Maya HTT

Senior Manager - Customer Success

Montreal, QC · On-site +1

We're on a journey of growth and transformation - expanding our portfolio of services, products ... The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT ...

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Flexspring, Inc

Account Manager

Montreal, QC · Remote

Identify and execute upsell and expansion opportunities by aligning customer needs with additional ... Proven track record of managing renewals and driving account expansion within an existing customer ...

Avomind

Customer Success Manager

Montreal, QC · On-site

Once live, you'll own the ongoing relationship, driving retention, identifying expansion ... Manage renewals and ensure customers continue to see value as their business and capabilities ...

AmplHire

Strategic Account Manager

Montreal, QC · Hybrid

As part of its North American expansion, we are currently hiring a Strategic Account Manager . Present in multiple countries with a large network of hotel partners, the company is a leading player in ...

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AVI-SPL

Manager, Account

Montreal, QC

... relationships and expanding the company's current client base. Essential Duties and ... management • Analyze cross-selling and up-selling opportunities ensuring that all company ...

Pharmascience

Superviser les activités de production formes stériles afin de rencontrer les normes réglementaires tout en assurant un suivi de planification de production. Responsable du suivi des procédures ...

AH Group

Industrial Sales/Account Manager

Montreal, QC · On-site

CA$75K - CA$80K/yr

This is a field-based sales and account management role focused on nurturing and expanding existing accounts, developing new business, and serving as the primary commercial point of contact for ...

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Expansion Manager information

What does an Expansion Manager do?

An Expansion Manager is responsible for identifying and executing growth opportunities for a company, often by entering new markets or regions. Their duties typically include conducting market research, developing expansion strategies, coordinating with various departments, and overseeing the launch of new locations or products. They play a key role in ensuring the company's successful growth while minimizing risks and aligning with overall business goals.

What is the difference between Expansion Manager vs Business Development Manager?

AspectExpansion ManagerBusiness Development Manager
Primary FocusOverseeing company growth through new markets, locations, or segmentsIdentifying and securing new business opportunities and partnerships
ResponsibilitiesMarket expansion strategies, location analysis, and operational setupLead generation, client acquisition, and relationship building
Required SkillsMarket research, project management, strategic planningSales skills, negotiation, networking
Work EnvironmentCross-functional teams, strategic planning sessionsSales teams, client meetings, networking events

While both roles focus on growth, the Expansion Manager primarily manages geographic or segment expansion projects, whereas the Business Development Manager concentrates on creating new business opportunities and partnerships. Both roles require strategic thinking and strong communication skills, but their day-to-day tasks and objectives differ based on their specific focus areas.

What are the key skills and qualifications needed to thrive as an Expansion Manager, and why are they important?

To thrive as an Expansion Manager, you need strong project management abilities, market analysis expertise, and a proven track record in business development, often supported by a degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and project management software is commonly required. Exceptional negotiation, cross-cultural communication, and leadership skills set top candidates apart. These competencies are crucial for identifying new market opportunities, driving strategic growth, and ensuring smooth execution of expansion initiatives.

What are some of the main challenges an Expansion Manager faces when entering new markets?

Expansion Managers often encounter challenges such as understanding local regulations, adapting the company’s products or services to fit cultural preferences, and building relationships with new partners or stakeholders. Navigating unfamiliar market dynamics requires strong research skills and the ability to collaborate closely with legal, marketing, and operations teams. Flexibility and problem-solving are key, as each market may present unique barriers that require tailored strategies for successful entry and growth.
What job categories do people searching Expansion Manager jobs in Quebec look for? The top searched job categories for Expansion Manager jobs in Quebec are:
Expansion Manager jobs near you
Infographic showing various Expansion Manager job openings in Quebec as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Manager - Customer Success

Maya HTT

Montreal, QC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Be an early applicant

Job description

Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the value of their data.
We’re on a journey of growth and transformation - expanding our portfolio of services, products, and partnerships to deliver unified, market-driven solutions that make a measurable impact.
Role Summary:
The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT’s Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven customer lifecycle organization measured on Net Revenue Retention (NRR). This role will have primary oversight of customer retention, satisfaction and expansion by developing structured engagement models, leading the Renewal Account Management team, and partnering closely with Sales, Operations, Pre-Sales, Marketing and Support.
Key Responsibilities:

Customer Success Strategy & Operating Model
  • Refine, implement and execute Maya HTT’s Customer Success strategy
  • Establish customer segmentation (high-touch, mid-touch, low-touch)
  • Design and operationalize the end-to-end customer lifecycle
  • Develop Customer Success playbooks (onboarding, adoption, retention, expansion)
  • Constantly analyze our data sets for emerging themes/trends/usage patterns and collaborate with Marketing and Sales to implement real time solutions against them
Team Leadership & Development
  • Lead and develop a growing team of Renewal Account Managers
  • Evolve the team into Customer Success Managers over time
  • Recruit experienced Industry CSMs into expansion roles at Maya HTT
  • Establish performance metrics, coaching frameworks, and career paths
  • Drive a customer-centric culture across the organization
Retention & Revenue Growth
  • Lead Gross Revenue Retention (GRR) performance and establish the foundation to transition toward Net Revenue Retention (NRR), incorporating expansion, upsell, and cross-sell motions.
  • Drive proactive renewal management and reduce churn risk
  • Identify and partner with Sales on expansion opportunities
  • Build a predictable renewal and expansion pipeline
Customer Engagement & Experience
  • Establish structured engagement models (QBRs, executive alignment, success planning)
  • Implement customer health scoring and risk identification
  • Ensure consistent and high-quality customer interactions across segments
Cross-Functional Alignment
  • Partner with: 
    • Sales (handoffs, expansion strategy)
    • Services (delivery alignment, value realization)
    • Support (issue resolution, escalation management)
    • Sales Operations (systems, reporting, process optimization)
Systems, Data & Insights
  • Define Customer Success KPIs and dashboards
  • Leverage Salesforce and other tools to track:
    • Customer health
    • Renewal forecasts
    • Adoption and engagement metrics
  • Use data to drive decision-making and continuous improvement
Qualifications:
  • 7+ years of experience in Customer Success, Account Management, or related roles
  • Proven experience building or scaling a Customer Success function
  • Excellent communication skills in French and English (The position requires regular interaction with colleagues, suppliers and customers based outside of Quebec, nationally and internationally).
  • Strong understanding of SaaS, software, or services-based business models
  • Experience managing renewals, retention, and expansion revenue
  • Demonstrated leadership and team development capabilities
  • Strong cross-functional collaboration skills
  • Experience working with CRM systems (Salesforce preferred)
Why join Maya HTT?
  • Flex Working Hours and Hybrid Work. Office downtown Montreal, 2-minute walk from Atwater Metro.
  • Permanent Position and Competitive Base Salary.
  • 100% Employer-Paid Benefits starting from Day One: Medical, Dental, Vision, Life, Short/Long Term disability insurances.
  • Retirement Savings: Group RRSP / DPSP Plan with Employer Contributions open to join from Day One 
  • Career Growth Opportunities: Our flexible career paths allow you to grow, and we like to promote internally.
  • Learning Opportunities: Learn from the best in the industry and develop your skills.
  • Generous Time-Off Policy: We promote a Healthy Work-Life Balance with a Flexible PTO Policy, Sick/Personal Days, and a Summer Flex Schedule.
  • Structured Onboarding Program: We’re invested in your success; you’ll have team members to support you and provide a wide range of assistance from Day One.
  • Join an award-winning company that is recognized worldwide as an industry leader.
Our Candidate Experience Flow: HR Screen - Virtual Interviews using Microsoft Teams - Job Offer
Maya HTT is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.