Executive Traverse Mountain Jobs (NOW HIRING)

Job Summary
The role of the Nordic Rocks Lead is to facilitate the daily operations of Nordic Rocks, the signature outreach program of Crystal Community Ski Club, a 501(c)(3) nonprofit organization, reaching over 700 youth annually.
Job Duties and Responsibilities

• Meet CCSC expectations including Great Service, Quality Programming, and Safe Recreation.
• Assist in creating and implementing daily communications to staff.
• Assist coaches to separate and coordinate groups in the most effective and efficient manner.
• Ensure coaches are following policies & procedures and report concerns to CCSC Leadership.
• Ensure all paperwork is turned in and reviewed for completion as students arrive.
• Communicate regularly with the CCSC Executive Director and Director of Operations.
• Coordinate coach assignments for all groups.
• Take an accurate head count of each group.
• Work cooperatively with the Crystal Mountain Nordic Department to ensure that we effectively share space with paying guests.
• Ensure snacks and hot chocolate are prepared for groups.
• Report to CCSC leadership when supplies (snacks, name tags, etc) are needed.
• Work cooperatively with the Crystal Mountain Nordic Department to ensure a safe, clean, and well-maintained facility and effective programming.
• Assist to maintain records on attendance, participants, incident reports, personnel, etc.
• Assist with parent or teacher concerns and relations in a professional and courteous manner.
• Communicate staff concerns/interests with CCSC leadership.
• Report any concerns and suggestions of guests, families, participants, and staff in a timely and responsible manner to the CCSC leadership.
• Other duties as assigned.

Job Specifications
Competencies:

• Passion for the sport.
• Leadership skills.
• Strong Guest service, organizational & communication skills.
• Experience with Google Sheets, Google Docs, and Outlook preferred.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• GED or High School Equivalent

• Combination of education and experience that enables performance of all aspects of the position
• PSIA Nordic Certification preferred

Physical & Other Requirements:

• Ability to lift up to 30 lbs.
• Ability to work on one's feet for majority of workday.
• Evenings, weekends, and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.