We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.
As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.
What You'll Do:Strategic Relationship Management
- Own the technical relationship with DigitalOcean's highest-value customers, including Fortune 500 companies and global technology leaders.
- Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
- Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer's roadmap to maximize the value of DigitalOcean infrastructure.
- Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
Executive Presence & Influence
- Engage with C-level and VP-level contacts with confidence, clarity, and authority.
- Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
- Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
Technical Consultation & Innovation Support
- Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
- Assist customers with architectural planning, workload migration, performance tuning, and incident response.
- Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
Growth, Retention & Advocacy
- Own technical success across a portfolio of DigitalOcean's largest and most strategic accounts.
- Identify opportunities for workload expansion, cost optimization, and operational efficiency.
- Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
Lead cross-functional account planning with Account Management, Product, and Engineering.
What You'll Add to DigitalOcean:Enterprise Customer Experience
- 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
- Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
- Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
Technical Depth
- Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
- Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
Programming/scripting in Python, Go, or similar-especially relevant to AI/ML and MLOps use cases. - Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
- Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
- Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
Executive Presence & Communication
- Proven ability to engage with and influence executive decision-makers.
- Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
- Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
Bonus Points
- Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
- Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
- Background in startup or high-growth environments where agility and influence matter.
- Familiarity with DigitalOcean's developer ecosystem, API, and service portfolio.
Compensation Range:
*This is a remote role
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