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Executive Remote Customer Service Representative Jobs in Iowa

Liveops

Remote Spanish Bilingual Customer Service

Ankeny, IA · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Waterloo, IA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Ames, IA · Remote

$15.25 - $19/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Dubuque, IA · Remote

$14.50 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Service Representative JobsExecutive Remote Customer Service Representative JobsExecutive Remote Customer Service Representative Jobs in Iowa

Executive Remote Customer Service Representative information

What are the key skills and qualifications needed to thrive as an executive remote customer service representative?

To excel as an Executive Remote Customer Service Representative, you generally need advanced communication skills, problem-solving abilities, and experience in customer-focused environments, often supported by a relevant associate’s or bachelor’s degree. Familiarity with CRM platforms like Salesforce or Zendesk, proficiency in remote collaboration tools, and sometimes certifications in customer service management are highly valuable. Outstanding soft skills include empathy, patience, professionalism, and the ability to manage complex or escalated inquiries independently. These skills and qualifications are crucial for delivering high-level support, building client trust, and resolving issues efficiently in a remote, executive-facing context.

What does an executive remote customer service representative do?

An Executive Remote Customer Service Representative is responsible for handling high-level customer inquiries, complaints, and support requests for a company, typically from a remote location. They often work with VIP clients or manage more complex issues that require advanced problem-solving skills and a strong understanding of the company's products or services. Their role includes providing personalized solutions, ensuring customer satisfaction, and maintaining detailed records of interactions. Additionally, they may collaborate with other departments to resolve issues and improve customer service processes.

What is the difference between Executive Remote Customer Service Representative vs Customer Support Specialist?

AspectExecutive Remote Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, often in corporate or call center settingsRemote or on-site, in customer service departments
Employer & Industry UsageBusinesses across industries, including finance, tech, retailCustomer service departments in various industries
Search & Comparison IntentHigh overlap in roles, focus on customer interaction and problem-solvingSimilar responsibilities, often used interchangeably in job searches

Both roles involve assisting customers remotely, handling inquiries, and resolving issues. The main difference lies in the job titles used by employers, but their responsibilities and required skills are quite similar, making them often interchangeable in job searches.

How do executive remote customer service representatives typically collaborate with other departments while working remotely?

Executive Remote Customer Service Representatives often work closely with teams such as sales, technical support, and account management to resolve complex client issues and ensure high satisfaction. Collaboration is usually facilitated through virtual meetings, shared platforms, and regular communication channels like email and instant messaging. Being proactive in cross-functional communication helps representatives relay customer feedback, expedite solutions, and maintain a seamless client experience. Building strong relationships with colleagues in other departments is key to efficiently addressing customer needs and contributing to organizational goals.

What are the most commonly searched types of Remote Customer Service Representative jobs in Iowa?

The most popular types of Remote Customer Service Representative jobs in Iowa are:

Executive Remote Customer Service Representative jobs near you

Licensed Customer Service Representative - MUST HAVE CA & FL LICENSES - Fully Remote

Canon Recruiting Group

Urbandale, IA • Remote

$24.30/hr

Full-time

Posted 11 days ago

Job description

Position: Licensed Customer Service Representative 

Pay Rate: $24.30/HR, Paid Weekly

Assignment: 9/8/2026 – March/April 2027

Location: 100% Remote (Candidates may reside in any U.S. time zone but must be able to accommodate the required Central Time schedule.)

  • Training: Monday – Friday7:45 AM – 4:30 PM CST
  • Full attendance throughout training is strongly expected.
  • No planned time off is strongly recommended.
  • Schedule after training will be 8:00 AM – 6:00 PM CST.
  • Possible overtime may be available based on business needs and Open Enrollment call volume.

Ideal Candidate

The strongest candidate will be a reliable, customer-focused licensed professional who enjoys helping people understand their benefits, communicates clearly, can confidently handle challenging calls, and is comfortable navigating multiple systems in a fast-paced remote environment.

Previous experience with Salesforce, Five9, CRM platforms, benefits systems, or similar technology is helpful but not required.

 

Position Overview:

We are seeking experienced Licensed Customer Service Representatives to support customers with questions regarding employee benefits, enrollment, and voluntary benefit programs.

This is a customer service-focused position with no sales responsibilities. Representatives will primarily handle inbound calls, assist customers with understanding their available benefits, research questions, and provide accurate information using internal benefit databases and systems.

The ideal candidate will have strong customer service and communication skills, active insurance licenses in California and Florida, and the ability to remain professional and helpful while handling a variety of customer inquiries.


Key Responsibilities:

  • Handle approximately 25–30 primarily inbound customer calls per day.
  • Assist customers with benefits enrollment and benefit-related questions.
  • Explain voluntary benefit information clearly and professionally.
  • Research customer questions using internal databases and resources.
  • Complete occasional outbound follow-up when additional research is required.
  • Accurately document customer interactions.
  • Navigate multiple applications while actively assisting customers.
  • Provide professional and empathetic service to customers, including those with complex questions or concerns.
  • Maintain dependable attendance throughout training, Open Enrollment, and production.

Benefits supported may include:

  • Voluntary employee benefits
  • Pet benefits/insurance
  • Legal benefits
  • Additional employer-sponsored benefit programs

 

Required Qualifications:

  • Active California insurance license – REQUIRED
  • Active Florida insurance license – REQUIRED
  • Strong customer service experience.
  • Excellent verbal communication and active listening skills
  • Ability to professionally handle difficult or frustrated customers.
  • Comfortable working in a phone-based customer service environment.
  • Ability to navigate multiple computer systems simultaneously
  • Strong attention to detail and documentation skills.
  • Reliable attendance and ability to commit to the required training and production schedules.
  • No specific education requirement.

 

Additional Licensing Requirements:

Candidates must already hold active California and Florida licenses to be considered for an interview.

If hired, employees will also be required to obtain licenses in:

  • Michigan
  • New York
  • Indiana

PLUS at least three of the following states:

  • New Jersey
  • Massachusetts
  • Ohio
  • Connecticut
  • Maryland
  • Pennsylvania
  • Virginia

 

Remote Work Requirements

  • Reliable home internet with a minimum speed of 50 Mbps
  • Ability to establish a hardwired internet connection
  • Wi-Fi alone will not meet the connectivity requirement.
  • Appropriate workspace for handling customer calls
  • Company equipment will be provided.

Attendance & Time-Off Expectations

This assignment coincides with Open Enrollment and the holiday season, making consistent attendance especially important.

  • Employees will follow the normal company contact center holiday schedule, including scheduled company holidays.

This is a customer service position and does not involve sales.

Apply