Salary : $69,525.00 - $86,907.00 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 04148
Department: Social Services
Opening Date: 07/28/2026
Closing Date: 8/6/2026 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Description
GENERAL STATEMENT OF DUTIES
The Social Services Training & Quality Manager provides strategic leadership, development, and oversight of the agency's training, quality assurance, and workforce development systems to ensure high-quality service delivery across all Social Services divisions.
This position is responsible for designing and implementing comprehensive training programs aligned with agency goals, improving staff performance, and ensuring compliance with state and federal standards. The role leads the development of quality management systems that monitor outcomes and support continuous improvement.
This position serves as the lead for systems training across all divisions, acting as the primary liaison for agency systems. The role ensures that all staff are effectively trained on system functionality within their designated program areas, provides onboarding training for new employees, and delivers ongoing training related to system updates and enhancements to support programmatic operations and service delivery.
DISTINGUISHING FEATURES OF THE CLASS
This position operates at a strategic leadership level and is responsible for integrating training, system functionality, and quality assurance across multiple Social Services program areas, including Children's Services, Adult Services, and Economic Services.
The Training & Quality Manager works collaboratively with executive leadership, program managers, supervisors, IT staff, and external partners to ensure training and systems are aligned with operational needs, regulatory requirements, and best practices.
This role is distinguished by its agency-wide scope, emphasis on systems training, and responsibility for driving workforce development and continuous quality improvement.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
- Serve as the agency's primary systems training lead and liaison across all divisions
- Develop and deliver onboarding training for new staff related to system functionality and program operations
- Provide ongoing training on system updates, enhancements, policy changes, and workflow integration
- Assess agency-wide training needs in collaboration with leadership and develop strategic training plans
- Plan, design, implement, and evaluate training programs aligned with agency goals and service delivery standards
- Collaborate with IT, program leadership, and external partners to ensure systems support operational effectiveness
- Analyze training outcomes and performance data to improve workforce competency and program effectiveness
- Communicate training updates, outcomes, and performance trends to leadership and stakeholders
- Support quality assurance and continuous improvement initiatives across divisions
- Serve as liaison for special projects, contracts, and cross-agency initiatives
- Maintain training records and prepare reports to evaluate training effectiveness
- Represent the department in county-wide and external training and systems initiatives
- Perform other duties as assigned
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
Knowledge of:
- Social Services programs, policies, and regulatory requirements
- Adult learning principles and instructional design methods
- Case management and operational systems (e.g., NC FAST, PATH NC, or similar platforms)
- Quality assurance and continuous improvement practices
Skills in:
- Training program development and facilitation
- Strategic planning and workforce development
- Data analysis and performance measurement
- Collaboration and stakeholder engagement
Ability to:
- Translate complex system functionality into practical application for staff
- Communicate effectively with all levels of the organization
- Assess training needs and develop effective solutions
- Manage change and support organizational improvement efforts
- Build and maintain effective working relationships across divisions
Typical Qualifications
Minimum Education and Work Experience
Master's degree in Public Administration, Human Services, Education, Organizational Development, or a related field and four (4) years of experience in training, workforce development, or quality management, including at least one (1) year of supervisory or lead experience;
OR
Bachelor's degree in a related field and six (6) years of experience in training, workforce development, or quality management, including at least two (2) years of supervisory or lead experience.
Preferred Qualifications:
- Experience in Social Services or human services settings
- Experience with systems training and implementation
- Experience with quality assurance or continuous improvement initiatives
Supplemental Information
Residency Requirement
Candidate must reside within a two-hour driving radius of Guilford County to be considered for employment.
- Position will be located in Greensboro; however, will require travel to the High Point office and other community sites
Transcripts are required. Copy of transcript must be submitted with application for consideration. Official college transcripts required at time of hire.
Physical Demands and Work Conditions
Must be able to physically perform the basic life operational functions of standing, walking, pushing, pulling, lifting, fingering, grasping, talking, and hearing.
Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Must possess the visual acuity to prepare data and statistics, operate a computer terminal and audio-visual equipment, and do extensive reading. Some positions in this class require the operation of a motor vehicle to go to various agency sites and locations.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist that can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (
UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an
Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes
5% into your 401(k) - no match required.
Enrollment in the
State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000
Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have completed
All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.
- No formal education
- Some High School, No Diploma/GED
- High School Diploma or GED
- Associate's Degree (AA, AS)
- Bachelor's Degree (BA, BS)
- Master's Degree (MA, MS, MBA, etc.)
- Professional degree (JD, MD, DVM, etc.)
- Doctoral Degree (PhD, EdD, etc.)
02
Do you have a Master's Degree or higher in Adult Education, Human Resources, or Public Administration or a related field?
For evaluation purposes, all education, including degrees and certifications, must be documented in the Education section of the application. Education referenced only on a résumé will not meet this requirement. Official transcripts will be required to verify educational credentials.
03
Do you have a Bachelors Degree or higher in Adult Education, Human Resources, or Public Administration or a related field?
For evaluation purposes, all education, including degrees and certifications, must be documented in the Education section of the application. Education referenced only on a résumé will not meet this requirement. Official transcripts will be required to verify educational credentials.
04
How many years of professional experience do you have as a training administrator or facilitator?
All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
- N/A or no experience
- Less than 2 years of experience
- 2 years of experience but less than 4 years
- 4 years of experience but less than 6 years
- 6 years of experience but less than 8 years
- 8 years of experience but less than 10 years
- 10 or more years of experience
05
How many years of professional experience do you have in a role with employee supervisory responsibilities?
All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
- N/A or no experience
- Less than 1 year of experience
- 1 year of experience but less than 2 years
- 2 years of experience but less than 3 years
- 3 years of experience but less than 4 years
- 4 years of experience but less than 5 years
- 5 or more years of experience
06
Please clearly describe your professional experience working in a human services field applying knowledge and skills of casework, group work, or community organization?
Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
07
Do you have a current valid driver's license issued by the state of North Carolina?
08
Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected?
Important: Failure to meet or agree to meet the residency 