Executive Endevor Jobs (NOW HIRING)

Title: IT Production Support Assistant
Duration: 12 Months Contract (possibility of extension)
Location: Downey, CA 90242 (Hybrid - 3 Days Onsite, 2 Days Remote)
Please note: Working overnight and weekends is a high possibility, but advance notice will be provided.
Description:

• The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments.
• Supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues.
• Supports mainframe COBOL applications using the client's source code storage and compilation tool to promote program packages and members, as requested by application developers.
• Works in a paired programming environment for knowledge sharing and training purposes.
• Reviews and submits procedural documentation, and participates in team presentations to help build team skills and expertise.
• Manages incident tickets using a tracking software application to update each incident or request with action taken / resolution.
• Coordinates and/or controls the operation of the mainframe console, assignment of devices, replies to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards.
• Executes many tasks during the shift in a 24/7/365 full coverage environment.

Skills Required:

• Possess knowledge and experience in customer service
• Flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.

Additional Skills Required:
Experience Required

• At least 2 years of experience in the last 5 years working with IBM mainframe operations and production control environment, including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• 2 years of experience in the last 5 years working in a data center, interacting closely with customers and managing incident tickets using a tracking software application like the Cherwell service management tool.
• 2 years of experience in the last 5 years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS), and Control Statements to Endevor libraries.

Additional Experience Required:

• One year of experience operating a commercial high-speed printer, such as a Canon varioPRINT 6220 TITAN MICR, to print large volume jobs.

Education Required:

• A high school diploma or equivalent.

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Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA