Executive Crossgates Mall Jobs (NOW HIRING)

MCHG is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and lead our housekeeping department to ensure our hotel is clean, comfortable, and welcoming at the highest standards.

We are hiring an Executive Housekeeper to oversee all housekeeping operations, lead and develop the housekeeping team, and maintain exceptional cleanliness and presentation throughout the property. This role is key in delivering an outstanding guest experience and ensuring operational excellence.

We offer competitive pay and excellent full-time benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts
• Supportive, respectful work environment

Key Responsibilities

• Lead, manage, and oversee all housekeeping operations across guest rooms, public areas, and back-of-house spaces
• Recruit, train, coach, and develop housekeeping staff to meet high service and performance standards
• Monitor staffing levels, productivity, and scheduling to ensure optimal departmental efficiency
• Conduct inspections of guest rooms, public areas, and back-of-house to maintain brand standards and cleanliness excellence
• Manage departmental budget, inventory, and procurement of cleaning supplies and equipment
• Coordinate with Front Desk, Maintenance, and Management regarding room status, priorities, and special guest requests
• Ensure compliance with safety, sanitation, and company procedures
• Address guest concerns regarding housekeeping promptly, professionally, and effectively
• Develop and enforce standard operating procedures and best practices for the department
• Foster a positive, respectful, and team-oriented work environment
• Report departmental performance, challenges, and successes to hotel leadership

Qualifications

• Extensive hotel housekeeping experience required; prior supervisory or management experience preferred
• Proven ability to lead, motivate, and develop a large housekeeping team
• Strong organizational, leadership, and communication skills
• Detail-oriented with a focus on quality, cleanliness, and guest satisfaction
• Experience managing budgets, labor, and departmental operations
• Ability to work in a fast-paced environment while maintaining standards
• Flexible availability including weekends, nights, and holidays
• Ability to stand, walk, bend, and lift up to 50 lbs as needed

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.