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Executive Cfpb Examiner Jobs (NOW HIRING)

BSI Financial

AVP of Customer Care & Collections

Irving, TX · On-site

$16.25 - $21.50/hr

This executive will drive customer satisfaction, portfolio performance, regulatory compliance ... Ensure adherence to CFPB, RESPA, FDCPA, FCRA, FHA, VA, GSE, state, and investor servicing ...

RealPage, Inc.

FinTech Counsel

Richardson, TX · On-site

$138K - $235K/yr

Legal and regulatory due diligence to assess risk and advise corporate development and executive ... Familiarity with CFPB supervision and examination processes. * Experience advising on consumer ...

RealPage, Inc.

FinTech Counsel

Richardson, TX · On-site

Legal and regulatory due diligence to assess risk and advise corporate development and executive ... Familiarity with CFPB supervision and examination processes. * Experience advising on consumer ...

RealPage, Inc.

FinTech Counsel

Richardson, TX · On-site

$138K - $235K/yr

Legal and regulatory due diligence to assess risk and advise corporate development and executive ... Familiarity with CFPB supervision and examination processes. * Experience advising on consumer ...

CrossCountry Mortgage

Regulatory Affairs Counsel

Regularly report to the EVP, Attorney, Regulatory Counsel on examination matters requiring ... the CFPB, or prudential regulators. * Experience with a loan origination system; Encompass ...

Crosscountrymortgage

Regulatory Affairs Counsel

Regularly report to the EVP, Attorney, Regulatory Counsel on examination matters requiring ... the CFPB, or prudential regulators. * Experience with a loan origination system; Encompass ...

Upstart

Director, Financial Crimes Compliance

OR · On-site +1

Present regular reporting to the Board of Directors, executive leadership, and risk committees ... Serve as the primary point of contact for regulatory examinations, independent audits, and ...

Rockland Trust

Assistant General Counsel

Rockland, MA · On-site

... CFPB. * Serve as a legal resource to support the Company's Securities Act compliance including ... and executive compensation plans. * Manage and support regulatory examinations, audits, and ...

Rockland Trust

Assistant General Counsel

Rockland, MA · On-site

... CFPB. * Serve as a legal resource to support the Company's Securities Act compliance including ... and executive compensation plans. * Manage and support regulatory examinations, audits, and ...

Cathay Bank

SVP, Chief Compliance Officer

El Monte, CA · On-site

$164K - $200K/yr

This executive will lead the design, implementation, governance, and continuous enhancement of the ... Experience at FDIC, OCC, Federal Reserve, or CFPB regulated institutions. Experience in ...

Upstart

Product Quality Manager, Home Lending & Auto

OR · On-site +1

... examination-ready quality assurance. As the Secured Lending Quality Manager, you will lead quality ... Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or ...

Qcells

Director, Compliance Risk

Santa Clara, CA · On-site

$145K - $195K/yr

... g., CFPB, state regulators, bank partners). * Establish and maintain a risk-based compliance ... Deliver transparent reporting to executive leadership on issue status, trends, and emerging risks.

Qcells

Director, Compliance Risk

Teaneck, NJ · On-site +1

... g., CFPB, state regulators, bank partners). * Establish and maintain a risk-based compliance ... Deliver transparent reporting to executive leadership on issue status, trends, and emerging risks.

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Executive Cfpb Examiner information

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$33.5K

$61.4K

$99K

How much do executive cfpb examiner jobs pay per year?

As of Sep 2, 2026, the average yearly pay for executive cfpb examiner in the United States is $61,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,500.00 per year, depending on experience, location, and employer.

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Executive Cfpb Examiner jobs near you

AVP of Customer Care & Collections

BSI Financial Services

Irving, TX • On-site

$15.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Description
The AVP of Customer Care & Collections is responsible for leading all customer-facing servicing operations and delinquency management strategies across the mortgage servicing portfolio. This executive will drive customer satisfaction, portfolio performance, regulatory compliance, operational efficiency, and loss mitigation outcomes while overseeing Customer Care, Collections, Early-Stage Delinquency, Default Operations, and Escalations teams.
The ideal candidate combines deep mortgage servicing expertise with strong leadership, regulatory knowledge, and a proven track record of improving borrower experience while reducing delinquency and credit losses.
Key Responsibilities
Customer Care Leadership
  • Lead all customer service functions including inbound/outbound servicing, borrower inquiries, escrow, payment processing support, and complaint resolution.
  • Develop and execute strategies to improve customer satisfaction, first-call resolution, and service-level performance.
  • Oversee quality assurance, workforce management, and training programs.
  • Ensure consistent delivery of a best-in-class borrower experience across all servicing channels.

Collections & Delinquency Management
  • Direct collections strategies for early-stage and late-stage delinquency portfolios.
  • Develop and implement collection treatments, contact strategies, segmentation models, and performance scorecards.
  • Drive roll-rate improvements, cure rates, right-party contact rates, and delinquency reduction initiatives.
  • Monitor portfolio trends and implement corrective actions to minimize losses and improve borrower retention.

Loss Mitigation & Default Management
  • Partner with Loss Mitigation and Default Servicing teams to ensure seamless borrower transitions through hardship assistance programs.
  • Support execution of modification, repayment, deferment, and foreclosure avoidance strategies.
  • Evaluate portfolio performance and identify opportunities to improve workout success rates.

Compliance & Risk Management
  • Ensure adherence to CFPB, RESPA, FDCPA, FCRA, FHA, VA, GSE, state, and investor servicing requirements.
  • Maintain strong controls around borrower communications, complaint management, and collection activities.
  • Partner with Compliance, Legal, Audit, and Risk teams during examinations and audits.
  • Drive remediation efforts and corrective action plans when needed.

Operational Excellence
  • Establish and monitor KPIs, SLAs, and operational scorecards.
  • Utilize analytics to identify trends, optimize staffing, and improve performance.
  • Lead process improvement initiatives utilizing Lean, Six Sigma, or continuous improvement methodologies.
  • Oversee vendor and outsourcing relationships as applicable.

Leadership & Talent Development
  • Lead multiple managers and large-scale servicing teams.
  • Build a culture focused on accountability, customer advocacy, performance, and compliance.
  • Develop succession plans and leadership development programs.
  • Manage departmental budgets and resource planning.

Qualifications
Required
  • Bachelor's degree in Business, Finance, Accounting, or related field.
  • 10+ years of mortgage servicing experience.
  • 7+ years of progressive leadership experience managing customer service and collections operations.
  • Strong understanding of: Mortgage servicing lifecycle, Delinquency management, Loss mitigation, CFPB servicing regulations, and GSE/FHA/VA servicing requirements
  • Experience managing large servicing portfolios and multi-site teams.
  • Demonstrated success improving customer experience and collections performance.

What's in it for you?
  • Competitive compensation and full benefits package include medical, dental, and vision.
  • 100% company-paid life insurance and disability coverage!
  • 401K with company matching!
  • 17 days PTO (increases with tenure) and 9 company paid holidays!
  • Professional but fun, casual work environment and great team culture!

About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.
BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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