Executive Calmhsa Jobs (NOW HIRING)

The CalMHSA Way:

• Curiosity
• Innovation
• Grounded in Mission
• Ownership
• Clarity

SUMMARY OF POSITION:

CalMHSA is hiring two IT Technicians and is actively seeking candidates across all experience levels — Level I, Level II, and Level III. Candidates will be placed at the appropriate level based on their qualifications, experience, and organizational fit.

IT Technician I (Level 1) serves as the first point of contact for incoming IT support requests, providing frontline technical assistance to end users across the organization. This role supports hardware, software, account access, and basic network troubleshooting while ensuring a high level of customer service and adherence to CalMHSA IT standards, policies, and security procedures.

IT Technician II (Level 2) provides advanced on-site and remote user support and is instrumental in ensuring new staff are up and running flawlessly upon hiring. This role handles escalated issues from Level 1, supports desktop/laptop/device configuration, and may assist in work performed by Level 3 technicians. It demands a thorough understanding of IT systems and a strong ability to solve intricate technical problems.

IT Technician III (Level 3) takes primary responsibility for advanced desktop, laptop, networking, phone, and device configuration and support. This role operates with independence to accomplish assignments and projects, leads IT initiatives, mentors Level 1 and Level 2 staff, and leverages scripting, automation, and AI tools to streamline processes and ensure the smooth operation of CalMHSA technology services.

DUTIES AND RESPONSIBILITIES include but are not limited to:

All Levels:

• Respond to, troubleshoot, document, and resolve IT support requests appropriate to level designation
• Record, track, and document helpdesk requests, problem-solving processes, and resolutions within the ticketing system
• Assist with software installation, configuration, updates, and maintenance
• Support IT hardware including desktops, laptops, printers, mobile devices, and peripherals
• Perform identity access tasks including user account management, permissions, and MFA
• Perform basic to advanced network troubleshooting (Wi-Fi, VPN, DNS/DHCP, switches, routers, firewalls — scope varies by level)
• Comply with all IT security policies and procedures to ensure data protection and network security
• Conduct end-user training on technology and best practices to enhance IT literacy
• Support new hire onboarding and prompt offboarding, including equipment and access management
• Maintain and support CalMHSA AV and conferencing equipment
• Maintain endpoint asset management inventory
• Provide onsite and conference room technical support
• Provide VIP/white-glove support for executive leadership, senior government officials, and board members
• All other duties as assigned

Level II & III Additional Responsibilities:

• Handle escalated issues from lower-level technicians; provide guidance and mentorship
• Record processes into the knowledgebase and submit articles for use as triage scripts
• Ensure SLA compliance; document and monitor issues through to resolution
• Participate in or lead IT projects including new technology implementations, system upgrades, and infrastructure improvements
• Submit change request candidates from incidents and request tickets

Level III Additional Responsibilities:

• Lead deployment, configuration, and maintenance of end-user software and infrastructure
• Identify and develop enhancements to IT desktop systems through automation and AI tools
• Manage IT equipment purchases and maintain on-hand inventory minimums
• Audit all endpoint data destruction activities to ensure policy compliance
• Participate in change management activities
• Deploy and troubleshoot advanced network infrastructure

BACKGROUND CHECK ELIGIBLE DUTIES: This position requires access to IT systems, infrastructure, and applications that house confidential information, including employee records, user credentials, system configurations, network access controls, and applications containing county records and private behavioral health information. The incumbent has elevated system privileges for user account management, permissions administration, and device configuration. The incumbent must handle all access responsibly in accordance with CalMHSA IT security policies and procedures, ensuring the integrity and security of all systems and data while preventing accidental or malicious misuse of privileged access.

QUALIFICATIONS – EDUCATION, EXPERIENCE, and SKILLS/KNOWLEDGE:

Education: Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and relevant work experience.

Experience by Level:

• Level I: 0–2 years of experience in an IT support, help desk, or technical support role
• Level II: 2–4 years of experience in IT support or a similar role
• Level III: 4–6 years of experience in IT support or a similar role

Technical Skills:

• Proficiency with Windows and macOS operating systems; Level III also requires Linux/Unix
• Understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN (basic to advanced depending on level)
• Familiarity with Microsoft 365 and Google Workspace; Level III requires proficiency in M365 administrative functions
• Experience with IT ticketing systems such as Zendesk, ServiceNow, or Jira
• Hardware and software troubleshooting skills (foundational to expert depending on level)
• Level III: Experience with Mobile Device Management (MDM) solutions such as Intune, Jamf, ABM, or similar

Soft Skills:

• Excellent verbal and written communication skills
• Strong troubleshooting, analytical, and problem-solving abilities
• Customer service orientation with a professional and positive demeanor
• Ability to prioritize and manage multiple support requests simultaneously
• Ability to maintain professionalism and confidentiality when supporting executive leadership and government officials
• Ability to work independently and collaboratively within a team environment

Preferred Certifications:

• CompTIA A+
• Microsoft Certified Professional (MCP)
• Google IT Support Professional Certificate
• Other relevant technical certifications

COMPUTER SKILLS – Demonstrate the ability to use Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Adobe, Google Office Suite, and other modern connectivity applications (Zoom, Slack, Asana) for daily internal communication.

LANGUAGE SKILLS and MATHEMATICAL SKILLS – Demonstrate the ability to read, comprehend, and respond appropriately through written or verbal form; demonstrate tactfulness when communicating with staff members at all levels; ability to communicate with a variety of audiences effectively. Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

REASONING – Demonstrate the ability to effectively apply common sense and follow through on daily tasks; demonstrate the ability to work with little or no supervision; demonstrate excellent analytical skills; demonstrate the ability to efficiently conduct research and ask appropriate probing questions to complete necessary tasks.

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, and fingers to type; answer phones; write; use a calculator; demonstrate strength to lift and carry materials weighing up to 50 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

SENSORY DEMANDS – The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS – There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues.

REGULAR WORK SCHEDULE – Schedule varies depending on business needs; however, company normal business hours are 8:00am to 5:00pm, Monday – Friday.