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Executive Call Center Manager Jobs in San Ramon, CA

Prometric

Test Center Manager

San Francisco, CA · On-site

$25/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Sonepar

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve. In August 2011, IES was ...

Habitat Health

Center Manager (PACE)

San Leandro, CA · On-site

Reporting to the Center Executive Director, the Center Manager leads and supports clinical, social, and operational staff, ensuring smooth coordination across all center-based workflows. This role is ...

Habitat Health

Center Manager (PACE)

San Leandro, CA

$116K - $132K/yr

Reporting to the Center Executive Director, the Center Manager leads and supports clinical, social, and operational staff, ensuring smooth coordination across all centerbased workflows. This role is ...

Body Techniques

Wellness Center Manager

Alameda, CA · On-site

$50K - $60K/yr

The Wellness Center Manager works side-by-side with our executive management team, which will open the path to company equity. We are seeking a person with a passion for wellness, a strong business ...

Habitat Health

Center Manager (PACE)

San Leandro, CA

Reporting to the Center Executive Director, the Center Manager leads and supports clinical, social, and operational staff, ensuring smooth coordination across all center‑based workflows. This role ...

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Showing results 21-40

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in San Ramon, CA

Executive Call Center Manager information

See San Ramon, CA salary details

$33K

$71.3K

$122.4K

How much do executive call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for executive call center manager in San Ramon, CA is $71,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $83,800.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in San Ramon, CA? For Executive Call Center Manager jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in San Ramon, CA look for? The top searched job categories for Executive Call Center Manager jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Executive Call Center Manager jobs? Cities near San Ramon, CA with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $71,335 per year, or $34.3 per hour.

Test Center Manager

Prometric

San Francisco, CA • On-site

$25/hr

Full-time

Vision, Retirement

Re-posted 29 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

465th of 482 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: San Francisco, CA
TEST CENTER ADDRESS: 100 California St #105, San Francisco, CA 94111
Please complete this brief questionnaire
What To Expect On First Day(VIDEO)
JOB OVERVIEW
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.
PERKS
  • 12 Paid Holidays Off annually based on work schedule and start date
  • No selling or quotas
  • Office setting environment
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA
  • Legal

RESPONSIBILITIES
  • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
  • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators
  • Have an understanding of how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics
  • Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets
  • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
  • Responsible for hiring and training of new Test Center Administrators
  • Review and approve timesheets and expenses for all staff
  • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility
  • Represents the organization with professionalism
  • Has sufficient knowledge of basic technology to resolve common issues
  • File detailed reports on any irregular test center situations or complaints
  • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
  • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
  • Engage with property management to maintain a safe and comfortable testing environment
  • Acts as a TCA to administer tests
  • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
  • Maintain a deep knowledge of policies, practices, and procedures.

QUALIFICATION REQUIREMENTS
EDUCATION
  • High school diploma or equivalent
  • College experience a plus

EXPERIENCE
  • Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
  • One year of management or supervisory experience required
  • Must be 18 years of age to qualify

SKILLS
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to learn and apply verbal and written operational instructions
  • Ability to make decisions using appropriate situational judgement
  • Ability to write detailed, accurate and professional reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
  • Availability - Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands.
  • Ability to effectively manage situations that require conflict resolution

PHYSICAL JOB REQUIREMENTS
  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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