Excess Telecom Jobs in Florida (NOW HIRING)

An Excess Telecom job typically involves working for Excess Telecom, a company that provides discounted wireless services to eligible customers through government assistance programs. Employees may work in roles such as customer service, sales, technical support, or operations. These jobs often focus on assisting customers with applications, troubleshooting issues, and promoting telecom services. Compensation and job responsibilities vary based on the role and location.

To thrive at Excess Telecom, you typically need a background in telecommunications, customer service experience, and familiarity with wireless products and services. Proficiency with CRM software, telecommunications billing systems, and basic networking tools is often required. Excellent interpersonal communication, problem-solving abilities, and adaptability are highly valued soft skills in this role. These qualifications are essential for effectively assisting customers, troubleshooting technical issues, and ensuring a positive user experience in a fast-paced environment.

At Excess Telecom, daily responsibilities often include assisting customers with account setup and troubleshooting, answering service-related inquiries, and educating users about device capabilities and available plans. Team members regularly use computer systems to process service requests, monitor network performance, and coordinate with other departments to resolve any technical or billing issues. The role is dynamic and customer-focused, involving both inbound and outbound communication. You can expect ongoing training opportunities and supportive team structures, making it a great environment for building a career in telecommunications.