Event Operations Manager Jobs in Chantilly, VA (NOW HIRING)

Description

Join Pinstripes and be part of a team dedicated to creating unforgettable experiences and shaping the future of Eatertainment.
 

As the Senior Event Sales Manager, you will report directly to the National Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus is driving event revenue. This includes creating sales initiatives to seek new sales opportunities, manage and mentor event sale managers, collaborate with clients on all event details to ensure smooth execution, managing revenue documentation, and maintaining accurate financial records.

ESSENTIAL RESPONSIBILITIES 

The duties include, but are not limited to, the following:

• Develop, plan, and sell events, with a focus on exceeding monthly and annual sales objectives
• Create and implement innovative sales initiatives and strategies to consistently exceed KPI standards
• Build and maintain strong relationships with repeat clients through regular outreach and follow-ups.
• Demonstrate high-level negotiation skills to close deals effectively and at a high rate
• Identify and pursue new business opportunities through proactive and aggressive outbound efforts
• Leverage established relationships with local DMCs, event planners, CVBs, and hotels
• Collaborate with the National DOS and GM on sales and marketing initiatives
• Manage, support, and develop team(s) of Event Sales Managers
• Maintain excellent communication and follow up skills with clients and liaison between all Punch Bowl Social departments
• Maximize revenues using upselling techniques and strategic sales approaches
• Ensure accurate and timely weekly and monthly financial reporting. Analyze financial variances and initiate corrective actions as needed
• Provide timely proposals tailored to client needs, including menu selections, beverage preferences, and overall event planning
• Schedule and execute site tours, ensuring clients receive comprehensive and engaging experiences
• Full understanding FOH and BOH operational procedures as they relate to events
• Oversee the accurate execution of events from start to finish, maintaining strong communication with the venue team
• Exceptional time management, extremely organized and efficient with a strong ability to handle multiple tasks and quickly able to change priorities
• Monitor office procedures to ensure timely responses to calls and follow-up on leads and opportunities
• Spearhead and ensure BEO meetings are consistent and collaborate staffing schedules with operations
• Remain flexible in approach to meet evolving business needs and requirements
• Deliver outstanding guest service throughout all stages of the sales process, including post-event follow-ups for repeat business and referrals
• Attends and actively participates in local professional networking events and follow up on leads
• Ability to lead and motivate a high-performance sales team while creating a "fun" and engaging environment
• Proficient in POS systems, Tripleseat, Microsoft Office, and Wisely
• Ensure all events adhere to Punch Bowl Social brand standards and operational excellence
• Ability to travel as needed

What's in it for you:

• Benefit Package
• Medical, dental and vision insurance
• Health Savings Account option - including company HSA contribution
• Flexible Spending Accounts
• 401K
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Flexible Vacation
• Voluntary benefits - LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Growth opportunities, with several new restaurant openings
• Discounts on Food, Beverage and Activities

Expected Earnings: OTE $110,000-120,000 annually (base + uncapped commission)

Requirements

  QUALIFICATIONS AND EXPERIENCE

• Minimum of 6 years in restaurant or hotel event sales, with a proven track record in event-specific sales.
• Experience in event operations  
• Extensive understanding of the market and industry trends
• Proven experience working in high-volume, fast-paced environments for at least 3 years
• Familiarity with event operations and the ability to adapt to varying schedules based on event volume
• Ability to accommodate and work schedules that align with restaurant and bar volume demands
• Excellent verbal and written communication skills
• Strong math aptitude for financial reporting and budget management
• Experience in managing, leading, and motivating a team of employees

Preferred Skills

• Demonstrates a positive attitude and a genuine passion for creating memorable experiences and making people smile
• Works effectively in a team environment, contributing to a supportive and collaborative atmosphere
• Values high-quality food and beverage, with an understanding of and appreciation for the techniques involved in production
• Exhibits a sense of adventure and energetic engagement in all aspects of the role
• Communicates effectively with team members (both BOH and FOH), management, and the community
• Demonstrates strong interpersonal skills, including verbal and written communication, active listening, and follow-up for clarity
• Possesses strong organizational skills, attention to detail, and the ability to multitask efficiently.
• Ability to check for understanding and follow up on directions as needed
• Proficient in computer skills, including Excel and Word
• Familiarity with CRM and catering software systems; experience with Tripleseat is a bonus

Work Environment / Physical Requirements: 

• Must be able to work on-site at venue during weekdays, as this role requires hands-on involvement with daily operations and event coordination.
• Flexible hours with availability to work evenings, weekends, and holidays as needed
• Ability to stand and walk for extended periods
• Good sense of balance, with the capability to bend, kneel, and lift products weighing up to 50 pounds
• Ability to remain stationary while working at a computer screen or on the phone for extended periods
• Awareness of potential hazards, including slipping and tripping

*** Must be 21 years old and over ***

We look forward to hearing from you! For more information, check us out at pinstripes.com

We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

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