Evening Tranquility Jobs (NOW HIRING)

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries, and you are enveloped by the same inspiration to discover, (dis)connect, and create.
Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.
The Lead Turndown Attendant plays a key leadership role within our Housekeeping team, ensuring the evening presentation of guest rooms reflects the warmth, serenity, and excellence that define the Ventana experience. This position supports and guides the turndown team, ensuring consistency in Forbes and Hyatt standards, while also assisting with the cleanliness and care of public areas and office spaces to maintain the overall beauty of the resort.
Key Responsibilities
Lead the evening turndown team, ensuring all rooms are serviced to Forbes and Hyatt luxury standards.
Clean and maintain public areas, restrooms, and colleague or office spaces as assigned.
Inspect rooms and common areas after service to ensure readiness, presentation, and attention to detail.
Support, coach, and train team members to uphold consistency, efficiency, and brand standards.
Maintain clear communication with the Housekeeping leadership team, reporting maintenance issues, guest requests, or service challenges promptly.
Prepare and restock evening amenities, linens, and supplies as needed.
Collaborate with Front Office, Guest Experience, and Engineering to ensure seamless guest service.
Assist with daily assignments and scheduling as needed.
Uphold confidentiality, safety, and guest privacy at all times while fostering a calm, professional presence.
Support Ventana's sustainability initiatives through eco-friendly cleaning methods and waste-reduction practices.
Contribute to the overall cleanliness and upkeep of resort facilities, ensuring a pristine and inviting environment for guests and colleagues alike.
Compensation & Schedule
Base Pay: $21.50 per hour
Service Charge: Average additional earnings of $6-$10 per hour, bringing projected total compensation to approximately $27.50-$31.50 per hour
Gas Stipend: $15 per day for qualified colleagues
Schedule: Part-time position, evening shifts required (typically 3 pm - 10 pm), including weekends and holidays
Benefits - Hyatt Hotels
Annual allotment of complimentary hotel stays at Hyatt properties worldwide
Work-life benefits including a complimentary Headspace subscription and tuition reimbursement
Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
Paid Time Off (PTO)
Benefits - Ventana Big Sur
Paid meal breaks
Complimentary daily meal
$15 per day gas stipend

A true desire to satisfy the needs of others in a luxury environment
Previous housekeeping or hospitality experience required, leadership experience preferred
Forbes or Michelin experience a plus
Strong attention to detail and consistency
Ability to work efficiently in a fast-paced, service-oriented setting
Excellent communication and collaboration skills
Flexible schedule, including weekends and holidays
Commitment to sustainable practices and environmental care
Valid driver's license with a clean driving record (required)
Physical Requirements
Ability to walk on uneven terrain and navigate outdoor pathways between resort buildings
Frequent climbing of stairs, bending, reaching, stretching, and kneeling
Ability to lift, carry, and move items up to 50 pounds
Ability to work in varying weather conditions and temperatures
Stamina to remain active for extended periods throughout the shift

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.