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Evening Technical Support Engineer Remote Jobs in Alabama

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product ... Identify, document, and escalate issues to team leads or engineering as appropriate. * Track and ...

Nttlimited

$23/hr

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support ...

Broadcom

Solution Engineer - Remote Are you ready to take on a senior Domain Specialist role collaborating ... Maintain understanding of the ValueOps domain (functional and technical) * Maintain understanding ...

4P Consulting Inc.

Structural Engineer (Senior)

Birmingham, AL · On-site +1

$94K - $127K/yr

Contract Structural Engineer (Senior) -Remote Work We are looking for a Senior Structural Engineer ... Providing technical support to project managers and architects * Working with other engineers and ...

Thrive

Systems Engineer

Birmingham, AL · On-site +1

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... This role provides first-contact remote technical support for network, server, and end-user systems.

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

University degree or technical college diploma in Computer Science, Software Engineering ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site +1

Collaborate with Engineers: Work closely with aerospace engineers and other technical staff to ... Possible support and assistance with proposal writing as well, as requested by your manager.

CSAA

Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ... Technical Leadership & Collaboration * Provide mentorship, technical guidance, and operational ...

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Support Specialist II

3-GIS

Huntsville, AL • On-site, Remote

Full-time

Posted 11 days ago

Job description

Job Description
Position Title: Support Specialist II
Reports To: Manager, General Support
Department: Product Support
Summary/Objective:
The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ecosystem. This role is responsible for diagnosing complex software issues, guiding customers through best practice workflows, and ensuring a consistently exceptional support experience. You will work directly with client accounts, collaborate cross-functionally with internal teams, and help shape the future of customer success at 3-GIS.
This position requires strong technical proficiency, strong communication skills, and the ability to guide customers through various 3-GIS product challenges.
Essential Functions: Customer Support & Technical Troubleshooting
  • Provide superior customer support and troubleshoot client issues with 3-GIS software, ensuring customers exceed expectations in their use of the platform.
  • Serve as a support representative for customer accounts, acting as a trusted advisor.
  • Diagnose and resolve issues across the 3-GIS stack, Esri products (ArcGIS Pro, ArcGIS Enterprise, Portal), and associated databases.
  • Leverage GIS data analysis and mapping tools to support customer requests.
  • Contribute toward the development of change control processes for hosted systems when required.
  • Possible participation in the on-call rotation to support critical customer systems.
Customer Enablement & Education
  • Educate customers on 3-GIS and Esri products, services, and recommended workflows to maximize operational efficiency.
  • Assist clients on product functionality, system usage, and best practices.
  • Engage in technical discussions with both technical and non-technical stakeholders.
Technical Configuration & System Management
  • Be able to configure and assist with upgrades of 3-GIS Solutions, Esri software, and supporting technologies.
  • Configure web services, application servers, and database connections for customer environments.
  • Test new software functionality, validate bug fixes, and provide structured feedback to Product and Development teams.
  • Follow documented procedures for customer escalations and ticket processing, including product enhancements and bugs.
Cross-Team Collaboration
  • Work collaboratively with Sales, Product, Development, and PMO teams to ensure accurate, timely solutions for customers.
  • Identify, document, and escalate issues to team leads or engineering as appropriate.
  • Track and report data from calls, chats, and high priority issues to support continuous improvement.
  • Mentor and train new team members within the organization.
  • Provide feedback to support leadership to improve customer experience, support processes, and operational efficiency.
Continuous Improvement & Customer Advocacy
  • Proactively identify workflow improvements, best practices, and opportunities to enhance customer satisfaction.
  • Contribute to internal knowledge bases, documentation, and process refinement.
  • Support customer onboarding and consultation for new customers.
  • Complete other support duties as assigned.

Required Qualifications:
  • Bachelor's Degree in Computer Science, GIS, Information Systems, or related field.
  • 3-4 years of experience in customer service, technical support, or GIS-related roles.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.
  • Hands-on experience with:
    1. ArcGIS Desktop/Pro
    2. ArcGIS Server / ArcGIS Enterprise
    3. Esri Portal
    4. ArcGIS geoprocessing and data analysis tools
    5. 3-GIS Web and Mobile
    6. Python or similar scripting languages
    7. Database tools such as PGAdmin, SQL Developer, or SQL Server Manager
    8. Jira or similar ticketing systems
  • Self-directed and effective in a remote or hybrid work environment.
  • Strong critical thinking and analytical skills with an interest in problem solving.
  • Passion for continuous learning and supporting team growth.
Preferred Qualifications:
  • Understanding of 3-GIS configuration.
  • Hands-on experience with 3-GIS Admin.
  • Experience with APIs, automation, or system integrations.
  • Telecom planning, construction, or asset management experience.
  • Advanced experience with ESRI spatial analysis and geoprocessing workflows.
  • Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid).
  • Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows.
Work Environment:
  • Employees in a Remote setting with limited travel.

Expected Hours of Work:
  • 40 hours, Monday - Friday
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
SSP Innovations, LLC is an Equal Opportunity Employer (EOE).

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