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Evening Technical Support Analyst Remote Jobs in Middleton, WI

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... Provide technical details in a non-technical way with internal stakeholders and customers

INFO ORIGIN INC

Desktop Tech Support Analyst

Madison, WI · Remote

$23.75 - $32/hr

Provide in-person desktop and technical support to employees. * Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals . * Support Android, iOS ...

New

PNC Bank

Loan Support Analyst Sr (Commercial)

Portage, WI · On-site +1

$41K - $82K/yr

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be ... This position may be eligible for remote work in select geographic locations, subject to approval ...

WPS

Medicare Pricing Analyst

Madison, WI · On-site +1

Ability to collaborate effectively and provide support to the Technical Claims team with various ... Remote Work Requirements * High speed cable or fiber internet. * Wired (ethernet cable) internet ...

SmartIPlace

Security Analyst

Madison, WI · Remote

$50 - $55/hr

Technical support responsibilities require expertise of multiple platforms, operating systems and ... Monitoring, auditing and analysis of security systems. * Provide advice to management on ...

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

Introduction Join our team of IT professionals as an IT Service Desk Analyst (IS Technical Services ... Providing remote technical support for Windows 11 operating systems, desktops, laptops, printers ...

WPS

Senior IT Security Analyst

Madison, WI · On-site +1

$90K - $115K/yr

... supports security awareness and responsible AI initiatives. Salary Range $90,000 ~ $115,000 The ... S econdary consideration will be given to remote candidates in Wisconsin, Illinois, Michigan ...

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Evening Technical Support Analyst Remote information

See Middleton, WI salary details

$15

$27

$43

How much do evening technical support analyst remote jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for evening technical support analyst remote in Middleton, WI is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $31.35 per hour, depending on experience, location, and employer.

What is an evening technical support analyst remote?

An Evening Technical Support Analyst (Remote) is a professional who provides technical assistance and support to users during evening hours, often outside of standard business times. Their responsibilities typically include troubleshooting technical issues, resolving customer queries, and ensuring systems run smoothly after regular office hours. Working remotely, they use communication tools like phone, email, or chat to assist users with software, hardware, or network problems. This role is especially important for organizations that offer 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as an evening technical support analyst remote?

To thrive as an Evening Technical Support Analyst (Remote), you need strong problem-solving abilities, knowledge of IT systems, and typically a degree or certification in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and troubleshooting software/hardware issues is essential. Excellent communication, patience, and time management are standout soft skills for this role. These skills ensure quick, effective resolution of technical issues while maintaining customer satisfaction in a remote, often independent work environment.

What are the typical challenges faced by an evening technical support analyst remote, and how can they be managed?

Evening Technical Support Analysts working remotely often encounter challenges such as handling urgent technical issues with limited immediate escalation support and managing time zones with distributed teams or customers. Balancing clear communication and maintaining productivity during quieter evening hours can also be tricky. Proactively documenting solutions, leveraging collaboration tools, and staying connected with team members during overlap hours help in addressing these challenges effectively. Additionally, establishing a structured routine and dedicated workspace can improve focus and work-life balance.

What is the difference between Evening Technical Support Analyst Remote vs Night Technical Support Analyst Remote?

AspectEvening Technical Support Analyst RemoteNight Technical Support Analyst Remote
Work HoursEvening hours, typically 4 PM - 12 AMNight hours, typically 12 AM - 8 AM
Required SkillsTechnical troubleshooting, customer service, communication skillsTechnical troubleshooting, customer service, communication skills
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentRemote, support for clients during evening hoursRemote, support for clients during night hours

The main difference between an Evening Technical Support Analyst Remote and a Night Technical Support Analyst Remote lies in their working hours. Both roles require similar skills and certifications, focusing on technical troubleshooting and customer support in a remote setting. The choice depends on whether the candidate prefers evening or overnight shifts, but the job responsibilities and environment are largely comparable.

Evening Technical Support Analyst Remote jobs near you

Support Analyst

Middleton, WI • On-site, Remote

Esker
Software Development • 501 - 1,000 employees
Learn more about Eskerexternal

$53K - $68K/yr

Full-time

PTO

Posted 22 days ago

Job description

Join Esker as a Support Analyst

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

We’re seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you’ll work directly with complex customer environments and real-world production issues, applying critical thinking and technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations.

You’ll collaborate closely with fellow support analysts, engineering, and cross-functional partners to drive timely resolution, identify root causes, and contribute to long-term improvements in system stability and support processes. This is an excellent opportunity for someone with a strong technical foundation who enjoys problem-solving, customer impact, and continuous learning—while helping ensure a reliable, high-quality experience for customers using our platform every day.

Key Tasks/Duties:

  • Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services

  • Provide technical details in a non-technical way with internal stakeholders and customers

  • Maintaining documentation and forwarding customer feedback to development teams… influence future product enhancements by…

  • Document and escalate complex issues to the appropriate internal teams for resolution using correct escalation pathways, case management system, and internal collaboration tools

  • Assist in creation of customer-facing support documents

  • Be a change-agent to embrace and foster positive change attitudes amongst the team.

  • Demonstrates and promotes Esker core value of "Good Vibes" within team setting

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Perform other duties as assigned

Essential Experience:

  • 2+ years experience in technical support, customer service, customer training, or account management

  • Associate or Bachelors degree preferably in computer science, mathematics, engineering or business OR equivalent experience in lieu of degree.

  • Experience in troubleshooting software issues and guiding users through resolution steps.

  • Experience working with cloud-based software platforms is highly desirable.

  • Proven experience managing and cultivating positive working relationships with customers and coworkers

  • Ensure a positive customer experience through outreach and collect feedback through customer engagement

  • Familiarity with Javascript, XML, JSON, relational databases is a plus

  • Familiarity with ticketing systems and customer support tools.

  • Ability to remain calm and maintain professionalism while de-escalating challenging scenarios

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Ask systematic questions to understand more about the problem.

  • Esker product experience a plus

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

Travel:

  • Ability to travel up to 5% of working hours

Salary Range: $53,000-68,000 + incentive

This role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.

This posting will close Tuesday, August 18th at 12 PM CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

View All Esker Jobs