Evening Process Mapping Jobs (NOW HIRING)

Salary: $27.00 - $30.00 Hourly
Location : Pottstown
Job Type: Regular Full-Time
Job Number: 202600210
Division: Finance & Enrollment Services
Department: Enrollment Services
Opening Date: 07/07/2026
Closing Date: 7/26/2026 11:59 PM Eastern
FLSA: Non-Exempt
Job Level: 14
Reports To: Associate Director of Student Services
Classification: Administrator
BASIC PURPOSE
This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location is the Pottstown campus.
*Saturdays and evenings are required as needed, but especially during peak registration times.
**This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances.
Primarily responsible for the oversight of processing handled by the Enrollment Services Processing Center and the day-to-day management of the Student Services Resource Center (SSRC), Welcome Desk, and the Enrollment Services areas. This position has responsibility for assisting other Enrollment Services staff as needed to ensure College standards are satisfied. Create a work environment that strives for continuous improvement and staff involvement. This position includes administrative coverage responsibilities for the Enrollment Services area. Saturdays as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Hire, supervise and evaluate support staff to ensure quality service to students is provided. Foster an environment of a student focused culture. Establish and adhere to the staff coaching schedule to include staff observation, quality review and goal setting for improved performance. Coach and develop team members by providing consistent support and direction that emphasizes the importance of service and develops skills that lead to overall success. Responsible for staff scheduling, attendance tracking, and coordinating with other areas for departmental coverage. Train new hires and develop a training schedule that supports the ongoing development of staff.
• Coordinate and provide backup coverage to the Student Services areas as needed. Ensure the established protocols for New Students, Transfer Students and Returning Students is maintained and followed. Oversee Enrollment Services processing including new student applications, payments, email responses, transcript requests, student record demographic changes, and document scanning. Maintain up to date processing schedule, establish a quality review process, work with staff and process owners to develop, implement and update process and procedure changes, and consistently look for process improvements. Daily oversight of workloads to include adjusting appropriately. Contributes to the implementation of new processes and modification of existing processes by testing, evaluating, monitoring, and documenting the service's impact.
• Assist and support with Signal Vine Text Messages, Placement Test Exemptions and Test Proctoring, Course Withdrawal processing, Tuition Reimbursement Processing and other processes that support the Student Services area. Collaborative working relationship with process owners to ensure timely and effective processing and service standards are being met.
• Create and analyze existing service reports. Evaluate existing processes and provide documentation with process mapping and detailed instructions. Identify any trends from review of data and make appropriate recommendations for changes to enhance customer service or efficiencies within the department that will support retention and completion. Prepare process reports for the Leadership team to include process assessments, volume and recommendations of innovative and technical solutions to improve operational effectiveness with a focus on impact to service provided to the student.
• Point of contact for escalated student issues for Enrollment Services Department. Research, identify solutions, and resolve satisfactorily with students. Based on findings, look for opportunities to improve processes. Will be administrator on duty during the day and will be responsible for handling any challenging student or visitor issues, faculty problems, or other escalated matters that may arise. Work with staff in other departments to resolve and notify leadership team when warranted.
• Has college-wide responsibilities and requires travel between all campuses and off-site locations. Requires evening and some weekend hours. Serve on division and college committees. Performing other duties as assigned.
ESSENTIAL KNOWLEDGE AND SKILLS
1.Education/Training/Work Experience:
• Bachelor's Degree required.
• 2 years of Higher Education Experience (Community College experience preferred)
• Minimum of 3 years supervisory experience required
• 2 years of Call Center experience preferred
• 2 years of Processing experience with system optimization work preferred
2.Specialized Knowledge & Skills:
• Understanding of Community College philosophy, practice and population
• Excellent written and oral communication skills; highly organized
• Advanced skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Familiarity with records/registration systems (Colleague preferred)
• Customer service experience
Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran's status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.
Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at titleixcoordinator@mc3.edu.
All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at 504@mc3.edu or 215-619-7383.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, holidays, vacation, and sick leave. To learn more details, visit our benefits page.
01
Do you have a Bachelor's degree?

• Yes
• No

02
Do you have at least 2 years of higher education experience (community college experience preferred)?

• Yes
• No

03
Do you have a minimum of 3 years supervisory experience?

• Yes
• No

04
Do you have 2 years of Call Center experience (preferred)?

• Yes
• No

05
Do you have 2 years of processing experience with system optimization work (preferred)?

• Yes
• No

Required Question