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Evening Pets Customer Service Jobs (NOW HIRING)

PetSuites

Customer Service Representative

Spring, TX · On-site

$13.50 - $18.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Missouri City, TX · On-site

$14 - $19/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

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Evening Pets Customer Service information

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How much do evening pets customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for evening pets customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Evening Pets Customer Service vs Evening Pets Sales Associate?

AspectEvening Pets Customer ServiceEvening Pets Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCustomer support desk, call center, or retail storeRetail floor, assisting customers with product selection
Employer & Industry UsagePet stores, retail chains, e-commerce

While both roles involve working in pet retail environments, Evening Pets Customer Service focuses on assisting customers with inquiries, returns, and support, whereas Evening Pets Sales Associate emphasizes helping customers select products and increasing sales. Understanding these differences helps job seekers identify the right position based on their skills and interests.

What cities are hiring for Evening Pets Customer Service jobs? Cities with the most Evening Pets Customer Service job openings:
What are the most commonly searched types of Pets Customer Service jobs? The most popular types of Pets Customer Service jobs are:
What states have the most Evening Pets Customer Service jobs? States with the most job openings for Evening Pets Customer Service jobs include:
Evening Pets Customer Service jobs near you
Infographic showing various Evening Pets Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative & Scheduling Coordinator - Charlotte, NC

Swifto Charlotte

Charlotte, NC • On-site

$22 - $23/hr

Full-time

Posted 19 days ago

Job description

Are you a calm, organized problem-solver who enjoys helping both people and pets? Swifto is a growing, premium dog walking and pet care company serving clients in Charlotte, New York City, and Miami. We are looking for a Customer Service & Scheduling Coordinator to support our operations and help ensure every scheduled service is completed reliably and on time.


This is a full-time, in-office role for someone who communicates clearly, keeps track of many moving pieces, and can respond thoughtfully when plans change. You will work closely with clients, dog walkers, and the Operations Manager to coordinate schedules, resolve service issues, and maintain an excellent experience for the pets and people we serve.


What You'll Do

  • Manage daily scheduling and service changes, including new requests, cancellations, walker time off, and last-minute coverage needs.
  • Communicate directly with clients by phone, email, and messaging to answer questions, provide updates, and resolve concerns promptly and professionally.
  • Coordinate closely with dog walkers throughout the day to confirm services are accepted, remain on schedule, and are completed as planned.
  • Monitor active services and respond quickly to late arrivals, access issues, schedule disruptions, emergencies, and other time-sensitive concerns.
  • Reassign services and notify affected clients when coverage changes are required.
  • Maintain accurate client, pet, walker, scheduling, and service records in company systems.
  • Escalate complex client, walker, or safety concerns to the Operations Manager while helping drive each issue to resolution.
  • Support new client onboarding and other administrative or operational projects as needed.
  • Provide occasional weekend, additional evening, and holiday coverage based on business needs.

What We're Looking For

  • Previous customer service, scheduling, operations, hospitality, or other service-coordination experience.
  • Excellent written and verbal communication skills, including confidence handling client concerns and sensitive situations.
  • Strong organization, attention to detail, and the ability to manage competing priorities in a fast-moving environment.
  • A practical, solutions-oriented approach and the ability to remain calm when plans change unexpectedly.
  • Comfort learning and using scheduling, messaging, and other web-based systems throughout the workday.
  • Reliability and sound judgment, particularly when coordinating time-sensitive pet care services.
  • A collaborative attitude and a genuine love of pets and the people who care for them.

Position Details

  • Schedule: Our operations run from 8 a.m. to 10 p.m. This position will primarily work shifts during those hours based on business needs. While the initial schedule will likely be focused on the 12:00 p.m. to 8:00 p.m. shift, schedules may change over time as business needs evolve. Occasional weekend, additional evening, and holiday coverage is included in this role.
  • Location: In person at Swifto's Charlotte office; this is not a remote or hybrid position.
  • Job type: Full-time, ~40 hours per week.
  • Compensation: $22-23 per hour
  • Benefits: Health insurance and 401(k).

How to Apply

Please submit your resume and a brief cover letter explaining why you are interested in working with Swifto and how your customer service, scheduling, or coordination experience would help you succeed in this role.


If you enjoy solving problems, supporting a team, and helping deliver dependable care to pets and their people, we'd love to hear from you.