Job Summary
Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter-own critical clinical systems, guide a highperforming global team, and be the person who keeps missionessential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).
Position Description:
Monitoring and hands-on coding most of the day to ensure the issues are working well.
o 60% Production Support/Monitoring
o 40% Development in .Net and SSIS as needed
Oversee production stability, highpriority workflows, and timesensitive operations, including earlymorning through evening processing and SLAcritical activities
Partner closely with business groups, compliance, and customerfacing teams to understand needs, lead conversations, and drive issue resolution and system improvements
Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems
Requirements
Required Skills:
7+ years experience must be able to be both technical and functional - monitoring, and also debugging code.
- 60% Production Support/Monitoring
- 40% Development in .Net and SSIS as needed
Hands-on experience with SSIS, .NET, C# for modification to code as needed
Production Support for incident resolution
Understand technicalities of batch interfaces
Excellent communication - to report up to leadership in a proper format
7+ years working with healthcare technology platforms
Understand SOPs, create SOPS (Standard Operating Procedures)
Work with the appropriate team to make sure these issues get resolved
Experience with data integrations, ETL pipelines, and realtime system interactions
Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
Available any time from 7am to 10pm during the time that jobs are running
Bonus Skills:
Azure Cloud experience highly preferred