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Product Service Engineer

Job Description

Department: Dynamis Engineering

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Product Service Engineer Manager

Amount of Travel Required: Varies

Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.

Positions Supervised: N/A

AIP Level: 6

POSITION SUMMARY: The Product Service Engineer primarily works in field operations. They provide remote technical support in the operation of power generation equipment and auxiliary systems related to power production packages.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")

• Provide technical support in a timely manner to operators and field service personnel for power generation packages and auxiliary system related to power production packages.
• Generate accurate reporting and analysis of field issues to management.
• Monitor equipment remotely to provide quick response support to field trips/issues.
• Perform data mining and analysis of historical trend data to provide improvements on preventative maintenance or to detect cyclical issues.
• Remotely operate equipment as needed.
• Travel to site to provide operator coverage as needed.
• Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS:

• Successfully passes background check and pre-employment drug screening.
• Valid U.S. Driver’s License required. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Daily overtime required and in-person, predictable attendance.
• Proficiency in spoken English language, bilingual Spanish is a plus.
• Proficient in Microsoft Office suite tools
• Able to interpret electrical/controls drawings.

EDUCATION/EXPERIENCE LEVEL

• 0-3 years of previous electrical/controls troubleshooting experience.
• High School Diploma required. An equivalent combination of education, specialized training, and relevant professional experience may be considered in lieu of a formal degree.
• Knowledge of electrical devices such as relays, transducers, sensors, i/o systems, etc.
• Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix, etc.
• Able to read electrical/controls drawings.
• Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.

QUALIFICATIONS, SKILLS, AND ABILITIES

• Ability to work within a team concept to successfully complete assigned tasks.
• Ability to take instructions well and interact with other employees in a positive manner within the framework of assigned work groups.
• Efficient at Microsoft office (word, excel, PowerPoint, outlook)
• Knowledge of GE and other gas turbine-related controls programs.
• Successfully completes New Hire Safety Orientation and annual recertification.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to walk, sit, climb, bend, reach, and squat/kneel.  Product Service Engineers work primarily indoors in the office. If required to go to a worksite, the work environment includes exposure to hazardous materials and operating conditions. Given these conditions, employees are required to wear company-mandated personal protective equipment and must strictly adhere to safety policy.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination, depending on job demands.

AAP /EEO STATEMENT 

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws.  Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status.  It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies. 

07/2024.