ZipRecruiter

Log In

1

Evening Inbound Appointment Setter Jobs in Florida

OX Floors

Be Seen First

Customer Service/Scheduling Coordinator

Stuart, FL · On-site

$18 - $21/hr

Coordinate service appointments with customers, ensuring optimal technician routes and time ... Handle inbound and outbound calls efficiently to meet performance and quality metrics. * Log all ...

previous page

Showing results 41-53

All JobsEvening Inbound Appointment Setter JobsEvening Inbound Appointment Setter Jobs in Florida

Evening Inbound Appointment Setter information

What is the difference between Evening Inbound Appointment Setter vs Evening Outbound Sales Representative?

AspectEvening Inbound Appointment SetterEvening Outbound Sales Representative
Primary RoleScheduling appointments for sales teams based on inbound inquiriesProactively reaching out to potential clients to generate sales
Work EnvironmentCall centers or remote settings, primarily during evening hoursRemote or office-based, engaging in outbound calls during evening shifts
Required SkillsExcellent communication, active listening, appointment setting experienceSales skills, persuasion, outbound calling experience

While both roles involve communication during evening hours, the Evening Inbound Appointment Setter focuses on scheduling appointments from inbound inquiries, whereas the Evening Outbound Sales Representative actively contacts prospects to generate sales. The former emphasizes appointment coordination, while the latter emphasizes direct sales efforts.

What are the most commonly searched types of Inbound Appointment Setter jobs in Florida?

The most popular types of Inbound Appointment Setter jobs in Florida are:

Evening Inbound Appointment Setter jobs near you

Customer Service/Scheduling Coordinator

OX Floors

Stuart, FL • On-site

$18 - $21/hr

Full-time

Medical

Posted 18 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Summary

We are seeking a proactive and detail-oriented Customer Service & Scheduling Coordinator to manage service appointments, assist customers via phone and email, and support call center operations. This individual will play a key role in ensuring a smooth service experience from initial contact through job completion.

Key Responsibilities

1. Customer Service

  • Act as the first point of contact for customer inquiries via phone, email, and online platforms.
  • Provide accurate information regarding services, pricing, availability, and timelines.
  • Resolve customer issues, complaints, or service changes in a timely and professional manner.
  • Maintain a high level of customer satisfaction and represent the company with a service-first attitude.

2. Scheduling & Dispatch

  • Coordinate service appointments with customers, ensuring optimal technician routes and time management.
  • Assign and dispatch field technicians or service representatives based on availability, location, and expertise.
  • Monitor schedule changes and proactively communicate updates or delays to customers and team members.
  • Manage service calendars, reschedule jobs as needed, and minimize gaps or conflicts.

3. Call Center Operations

  • Handle inbound and outbound calls efficiently to meet performance and quality metrics.
  • Log all customer interactions, service calls, and follow-ups accurately in the CRM or scheduling system.
  • Assist in maintaining call scripts, FAQs, and knowledge base documents.
  • Participate in team meetings and contribute feedback to improve call center processes.

4. Administrative & Reporting

  • Maintain accurate service records, customer notes, and scheduling logs.
  • Prepare reports on service volume, customer issues, and technician performance.
  • Assist with billing, service confirmations, and post-appointment follow-ups as needed.

Qualifications

  • High school diploma or equivalent; college degree preferred.
  • 2+ years in a customer service, scheduling, or call center environment.
  • Experience with scheduling software and CRM systems (e.g., ServiceTitan, Salesforce, Zendesk).
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving ability and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.

Preferred Skills

  • Knowledge of field service operations or home services (e.g., HVAC, flooring, cleaning, etc.)
  • Bilingual skills (Spanish/English) a plus.
  • Familiarity with Microsoft Office and Google Workspace.

Working Conditions

  • Full-time position.
  • Office-based.
  • May require occasional weekend or evening availability.