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The Senior Manager, TPDM Operations & Platform Stewardship, leads platform governance, operational excellence, and continuous service improvement for the Trading Partner Data Management (TPDM) organization. This role owns the health and operational maturity of the Edifecs EDI platform, including monitoring, SLA/KPI management, license administration, vendor management, capacity planning, technical debt reduction, and outage prevention.

The position serves as the cross-functional operational excellence leader across TPDM's EDI, ETL, and Delivery pillars. Responsibilities include ownership of TPDM Intake & Triage, operational metrics and reporting, governance frameworks, strategic initiative execution, documentation standards, and team development. The role partners closely with leadership, business stakeholders, and external vendors to align TPDM operations with enterprise objectives.

Key Responsibilities

Leadership & Operations

• Lead TPDM operational excellence and platform stewardship functions.
• Coordinate cross-pillar initiatives, escalations, and operational priorities across EDI, ETL, and Delivery teams.
• Drive accountability, continuous improvement, collaboration, and high-quality service delivery.
• Present operational updates, platform scorecards, and executive-level reporting.
• Mentor and coach team members and leaders using established development programs and skill matrices.
• Serve as an escalation point for operational issues and cross-functional decisions.
• Support succession planning and provide Director-level coverage as needed.

Platform Stewardship & Performance

• Own Edifecs platform performance metrics, including uptime, throughput, error rates, and SLA compliance.
• Establish and maintain platform governance, standards, runbooks, buildbooks, and change management processes.
• Manage platform capacity planning, technical debt reduction, upgrades, patching, and risk mitigation.
• Serve as primary operational contact for the Edifecs vendor relationship.
• Manage license tracking, operational escalations, roadmap alignment, and contract milestones.
• Monitor SaaS migration progress, business-case realization, and implementation milestones.

Operational Excellence & Continuous Improvement

• Own and improve the TPDM Intake & Triage process.
• Develop and maintain dashboards, scorecards, KPIs, and operational reporting.
• Standardize workflows and identify opportunities to improve reliability and efficiency.
• Partner with technical teams to implement automation solutions.
• Govern documentation standards across the TPDM Confluence environment.
• Ensure documentation remains accurate, current, and aligned to operational standards.

Strategic Execution

• Translate strategic priorities into executable work plans and measurable outcomes.
• Lead TPDM governance frameworks, quality assurance standards, and operational processes.
• Maintain staffing plans, succession documentation, and organizational design artifacts.
• Support external stakeholder engagement, governance committees, and vendor partnerships.
• Drive career development initiatives, skills assessments, and training programs.

Project, Financial & Administrative Management

• Manage multiple strategic initiatives and operational programs simultaneously.
• Develop project timelines, estimates, budgets, and resource plans.
• Ensure effective change management and operational readiness.
• Participate in budgeting, capacity planning, vendor negotiations, and financial oversight.
• Identify opportunities for cost savings and operational efficiencies.

Additional Requirements

• Full-time position with a minimum 40-hour workweek.
• May require evening, weekend, or on-call support based on business and platform needs.
• Perform other duties as assigned.

Required Qualifications

Technical & Professional Skills

• Advanced knowledge of EDI platforms, data integration architectures, and trading partner integration patterns.
• Strong understanding of monitoring, alerting, operational metrics, SLA management, and service delivery.
• Experience with vendor management, licensing, and contract administration.
• Experience supporting high-volume, mission-critical systems in a 24x7 environment.
• Strong analytical, problem-solving, and root-cause analysis capabilities.
• Excellent written and verbal communication skills.
• Experience with Agile methodologies and operational service management practices.

Leadership & Management Experience

• Experience leading teams, projects, and cross-functional initiatives.
• Strong coaching, mentoring, and performance management skills.
• Ability to prioritize competing priorities and make sound business decisions.
• Proven ability to collaborate effectively across organizational boundaries and leadership levels.

Preferred Qualifications

Technical Knowledge

• Healthcare EDI and X12 transaction expertise.
• Knowledge of HIPAA privacy and security requirements.
• Familiarity with ITIL or other service management frameworks.
• Experience with Azure DevOps, Active Batch, Splunk, or similar enterprise technologies.

Professional & Leadership Competencies

• Advanced operational program management experience.
• Experience creating business requirements, technical specifications, runbooks, and improvement plans.
• Strong negotiation, influencing, and stakeholder management skills.
• Demonstrated success developing talent, fostering innovation, and building high-performing teams.
• Vendor and resource management experience.
• Participation in formal leadership development or succession programs.

Compensation

• $56.82/hr. - $72.46/hr. (W2/Non-Exempt)

Req# 37590904