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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
*This is a full-time onsite role located in Tampa, FL.
*The shift for these positions is for evening or overnight shift, including weekends.
POSITION SUMMARY:
Working within the Digital Hands Operations Center, the IT Security Analyst (Tier 1) acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment. Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances. First responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools. The applicant must possess a sound understanding of desktops, servers, networking, and security concepts. This role reports to the Director of Cyber Security Response.
DUTIES AND RESPONSIBILITIES:

• Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
• Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required.
• Respond to Security Alert based on severity and risk.
• Run analytical queries within SIEM (multiple platforms) and endpoint security solutions.
• Reference open source resource and Threat Intel in identification malicious activity.
• Implement Firewall Blocks.
• Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG).
• Communicate with customer via email and telephone.
• Embrace opportunities to enhance and improve process workflows and the customer experience.
• Other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's Degree and/or 1-3 years of experience in an information technology role.
• Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions.
• Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
• Knowledge of Basic IT Security concepts.
• Excellent organizational and time-management skills and the ability to multi-task and prioritize.
• Excellent communication, presentation and listening skills.
• Capability of learning and performing all the activities that everyone on the shift does.

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
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