ZipRecruiter

Log In

1

Evening Credit Card Customer Service Jobs in Indiana

PIVOT Workforce

Accounting Manager

Indianapolis, IN · On-site

$90K - $100K/yr

Reconcile Fleet invoices from NAPA Tracs system to company ERP monthly Process credit card customer ... Client Reports for Service, Construction & Company Assist with Quarterly & Year End Audit ...

Keystone

Customer Experience Advocate

Indianapolis, IN · On-site

The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and ... Process credit card payments, orders and requests accurately * Prioritize, assign, and dispatch ...

next page

Showing results 1-20

All JobsEvening Credit Card Customer Service JobsEvening Credit Card Customer Service Jobs in Indiana

Evening Credit Card Customer Service information

What is an evening credit card customer service representative?

Evening credit card customer service representatives are professionals who assist credit card holders with their account questions, concerns, and transactions during evening hours. They handle inquiries about balances, payments, transactions, disputes, and lost or stolen cards. These representatives are essential for providing support outside of typical business hours, ensuring customers can access help when they need it. They often work in call centers or remotely, using specialized software to securely access and manage customer accounts.

What are the key skills and qualifications needed to thrive as an evening credit card customer service representative?

To excel as an Evening Credit Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and secure payment processing tools is typically required. Patience, empathy, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining compliance during high-volume evening shifts.

What are some common challenges faced by evening credit card customer service representatives, and how can they be managed?

Evening Credit Card Customer Service representatives often encounter higher call volumes and more urgent customer issues, as clients may call after discovering problems during the day. Managing stress and maintaining professionalism during peak hours are key challenges. Representatives benefit from strong communication skills, effective time management, and familiarity with escalation procedures. Team leaders and supervisors are typically available to provide support, and regular training helps staff stay updated on processes and customer care techniques.

What is the difference between Evening Credit Card Customer Service vs Night Credit Card Customer Service?

AspectEvening Credit Card Customer ServiceNight Credit Card Customer Service
Work HoursTypically 4 PM to 12 AMTypically 10 PM to 6 AM
Required SkillsCustomer support, communication, problem-solvingCustomer support, communication, problem-solving
Work EnvironmentCall centers, office settingsCall centers, office settings
Industry UsageCommon in banking and finance sectors

Both Evening and Night Credit Card Customer Service roles involve assisting customers with their credit card inquiries, requiring similar skills and work environments. The main difference lies in their shift timings, with evening roles ending around midnight and night roles covering overnight hours. Employers often seek candidates with strong communication and problem-solving skills for both positions.

What are the most commonly searched types of Credit Card Customer Service jobs in Indiana?

The most popular types of Credit Card Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Evening Credit Card Customer Service jobs?

Cities in Indiana with the most Evening Credit Card Customer Service job openings:

Evening Credit Card Customer Service jobs near you

Card Services Specialist

Financial Center First Credit Union

Indianapolis, IN • On-site

$18.90 - $25.99/hr

Full-time

Re-posted yesterday

Job description

POSITION TITLE: Card Services Specialist
REPORTS TO: Card Services amp; ITM Operations Manager
PAY GRADE: 7
DEPARTMENT: Internal Operations
FLSA STATUS: Non-Exempt (Paid Hourly)
LOCATION: Hybrid, 7101 East 56th Street, Indianapolis, IN, 46226
PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
The Card Specialist maintains the clerical duties of the Credit Union’s debit and credit card programs, approves and processes disputes for debit card transactions, completing new card setups, and handling member inquiries.
ESSENTIAL DUTIES:
  • Deliver the exceptional member experience during all interactions with potential members, members, coworkers, internal members and vendors
  • Performs daily processing of Debit Card requests including but not limited to:
    • Process debit card disputes within regulatory timelines, including filing chargebacks, and insurance notices.
    • Analyzes customer account activity, including ATM transactions, VISA debit authorization and settlements to determine whether fraudulent, unauthorized or other misuse of an account has occurred in order to limit the organization’s exposure to loss and protect a legitimate customer account balance.
    • Notify fraud prevention group of dispute trends.
    • Communicates with members as needed to follow up on debit disputes.
  • Performs daily processing of Credit Card requests including but not limited to:
    • New credit card onboarding – new card setup
    • Balance transfers
    • Account maintenance
    • Researching and responding to member service calls
  • Daily review of reports for both validation and reconciliation of previous day’s work for accuracy and risk management
  • Supports Card Services amp; ITM Operations Manager in the setup and testing of credit card promotions
  • Manages card inventory, including card BIN management, bulk card renewal, instant issue cardstock, and monthly inventory review. Places orders for rush-order cards and international card holders
  • Manage cards which are returned undeliverable to the Credit Union by logging, notifying members, and destroying cards as required
  • Creates and maintains procedures ensuring compliance with visa rules and regulations
  • Serves as a backup for the weekly cash orders and balancing of the credit unions ITMs
  • Participates in training for retail teams and branch visits
  • Performs other duties as commensurate with the position.
REQUIRED BACKGROUND:
  • High School graduate or equivalent
  • 1-year experience with a Credit Union (or Financial Institution) member account processing is preferred
  • Strong verbal and written communication skills. Strong interpersonal and customer service skills. Ability to be resourceful, perceptive and persuasive when solving problems. Displays, diplomacy, patience and tact when dealing with members and staff
  • Detail oriented with ability to adapt quickly in a fast-paced environment
  • Good organizational skills. Ability to concentrate, exercise judgement amp; be a creative thinker
  • Must have the ability to effectively work with a variety of personalities, backgrounds and experience levels
  • Must be proficient in use of Microsoft Office products, specifically Word, Excel and PowerPoint
  • Ability to properly handle sensitive information is imperative
ADA REQUIREMENTS
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Apply