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Evening Call Center Spanish Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Fluent in English and Spanish (spoken and written). * Strong verbal and written communication ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14/hr

  • Medical

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Openings available for Bi-Lingual Spanish speakers * Public transportation access nearby

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14 - $22.35/hr

  • Medical

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Openings available for Bi-Lingual Spanish speakers * Public transportation access nearby

General Call Center | Full-Time

Call Center Representative

Dallas, TX · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Fluent in English and Spanish (spoken and written). * Strong verbal and written communication ...

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All JobsEvening Call Center Spanish Jobs

Evening Call Center Spanish information

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$10

$17

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How much do evening call center spanish jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for evening call center spanish in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Evening Call Center Spanish vs Evening Customer Service Representative?

AspectEvening Call Center SpanishEvening Customer Service Representative
CredentialsBasic customer service skills, bilingual Spanish proficiencySame as Call Center Spanish, often with additional certifications
Work EnvironmentCall centers, remote or on-site, evening shiftsOffice or remote, evening shifts, customer interaction
Industry UsageCustomer support, telecommunication, retailRetail, tech support, banking
Search IntentJobs requiring Spanish bilingual skills in evening call centersCustomer service roles with Spanish language requirement in evening hours

Both roles involve customer interaction in the evening hours and require bilingual Spanish skills. The main difference lies in the job titles; 'Evening Call Center Spanish' emphasizes call center environments, while 'Evening Customer Service Representative' can include a broader range of customer support roles across industries. Understanding these distinctions helps job seekers find the most relevant positions based on their skills and preferences.

What are some common challenges faced in an evening call center Spanish position, and how can I prepare for them?

Working in an evening call center Spanish role often involves addressing customer concerns during non-standard hours, which can include handling urgent or sensitive issues. You may also encounter a higher volume of calls from Spanish-speaking clients needing assistance after typical business hours. To prepare, it’s helpful to develop strong multitasking and problem-solving skills, as well as maintaining clear and empathetic communication, especially when customers may be stressed or in need of quick solutions. Being adaptable and having a good understanding of company protocols will help you manage diverse scenarios effectively.

What are the key skills and qualifications needed to thrive as an evening call center Spanish representative, and why are they important?

To thrive as an Evening Call Center Spanish Representative, you need fluency in both Spanish and English, excellent verbal communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills is typically required. Outstanding active listening, patience, and problem-solving abilities help you handle customer inquiries efficiently and professionally. These skills ensure effective communication, customer satisfaction, and the ability to resolve issues promptly during evening shifts.

What is an evening call center Spanish job?

Evening Call Center Spanish jobs are customer service or support positions that require employees to assist Spanish-speaking customers during evening hours, typically after regular business hours. These roles often involve answering phone calls, responding to inquiries, processing orders, or resolving issues in Spanish. Employees in these positions need strong communication skills in both Spanish and English, and may work for companies in industries such as telecommunications, healthcare, finance, or retail. The job is ideal for bilingual individuals seeking flexible or part-time work during evenings. Training is usually provided to familiarize employees with company protocols and systems.
What cities are hiring for Evening Call Center Spanish jobs? Cities with the most Evening Call Center Spanish job openings:
What are the most commonly searched types of Call Center Spanish jobs? The most popular types of Call Center Spanish jobs are:
What states have the most Evening Call Center Spanish jobs? States with the most job openings for Evening Call Center Spanish jobs include:
Evening Call Center Spanish jobs near you

Quality Management Specialist (Call Center) - Spanish Speaking

WSSC Water

Laurel, MD • On-site

Full-time

Re-posted 5 days ago

Job description

Position Information
Functional Title Quality Management Specialist (Call Center) - Spanish Speaking Recruitment Category Type Standard Functional Category Customer Service Grade GS.14 FLSA Status Exempt Requisition Number 26-0226 Number of Vacancies 1 Job Level Non-Management Job Code N/A Job Description Summary Organization Name Performance & Productivity Reports to Section Manager, Customer Service Training and Quality Management Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Monday to Friday 8:00 a.m. to 5:00 p.m.
Position Location Laurel
Position Summary Information
General Summary
The Quality Management Specialist is responsible for designing/updating, monitoring, reporting and maintaining the customer service division's quality management program. This position is responsible for collaborating with the appropriate staff and partners to drive continuous improvement in the customer service division.
Essential Functions
  • Designs, updates and/or maintains the quality monitoring program evaluating the quality of services provided across the customer service department's functions
  • Develops, updates and/or maintains the department's quality management (QM) policies & procedures
  • Conducts internal audits to measure and assure adherence to established quality assurance standards
  • Analyzes trends and recommends enhancements to support short and long-term changes in business needs
  • Assists with the development and adoption of metrics for the functional areas
  • Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions based on established standards, procedures, and requirements
  • Creates, maintains and leads training in quality management (QM) processes and standards for all levels of staff and vendors
  • Cultivates and disseminates knowledge of quality management best practices
  • Identifies individual quality and productivity performance issues requiring refresher training and/or specialized coaching
  • Leads calibration sessions and other quality related meetings to ensure equity-based assessments, provide quality updates, training, etc.
  • Produces standard and ad hoc reports such as performance detailed statistical analysis, graphs, charts, etc. at an individual, division, section and department level
  • Serves as liaison between the customer service department and other WSSC Water departments to stay abreast of activities and events that may impact quality
  • Designs and/or implement strategic initiatives to maintain high quality outcomes
  • Works with training staff and supervisors to address training needs resulting from quality monitoring and/or through other performance assessment methodologies/tools
Other Functions
  • Serve as the lead for quality initiatives across the department
  • Serves as subject matter expert on system's implementation/enhancements projects
  • May manage support staff/interns
  • Provides input, content and/or facilitates sessions to enhance staff training programs
  • Participates in meetings and on teams to help continuously enhance staff skill and operational performance that result in world-class customer experiences
  • Assists with and/or provides back up support to workforce management staff
  • Participates in employee engagement initiatives
  • Performs other related duties as required
Work Environment And Physical Demands
Work is performed in a business casual office environment.
Required Knowledge, Skills, And Abilities
  • Demonstrated understanding of quality assurance methods, techniques, and technology tools in a contract center environment
  • Strong quantitative, analytical and technical aptitude skills
  • Well versed in best practices in the quality management field such as data-driven quality management tools and techniques and customer satisfaction life-cycle
  • Ability to analyze statistics and use statistical applications to make recommendations for improvements
  • Ability to proactively find and define problems, understand business impact, identify solutions and make/implement recommendations for corrective action
  • Proficient in importing data for use in report software, spreadsheets, graphs, and flow charts
  • Proficient in using Microsoft applications; Excel, PowerPoint and Word
  • Ability to analyze and organize complex information and assimilate new information and ideas quickly
  • Ability to work in a high-volume/fast-paced environment, multi-task, meet multiple deadlines and handle pressure with tact and poise
  • Knowledge of contact center quality management and training in a multi-channel environment
  • Ability to be innovative and creative, and work collaboratively, independently, establish priorities and demonstrate good judgment
  • Excellent verbal and written skills to effectively, accurately and concisely convey thoughts and concepts, and tailor information to target audiences
  • Excellent interpersonal and relationship building skills within a diverse environment
Minimum Education, Experience Requirements
  • Bachelor's degree in statistics, business or a related field
  • 4+ years' experience in a senior analyst quality management role
  • 1 year experience using quality monitoring software
  • Ability to communicate in Spanish with Spanish-speaking customers and stakeholders

OR
  • High school diploma or equivalent
  • 8+ years' experience in a senior analyst quality management role
  • 1+ year experience using quality monitoring software
  • Ability to communicate in Spanish with Spanish-speaking customers and stakeholders

Additional Requirements
Additional years experience preferred.
Preferences
  • Supervisory experience
  • Experience working with legacy and/or cloud based systems such as CSIS, MMIS, PPIS, GIS, CC&B, Issue Trakr, Customer Connect, etc.
  • Quality management and/or Training experience in a contact center environment
Salary $84,214 - $145-095
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us atada@wsscwater.com
Close Date 08/10/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
Eligible applicants will be reviewed for consideration after 8/11/26.

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