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Evening Call Center Representative Jobs in Boca Raton, FL

Miami First Remodeling

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Appointment Setter

Oakland Park, FL · On-site

$15/hr (+ commission)

Appointment Setter / Call Center Representative (Fort Lauderdale) Prime Connect Media LLC Appointment Setter / Call Center Representative compensation: $15 Hourly + 0.5% Commission on sold appt ...

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...

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All JobsEvening Call Center Representative JobsEvening Call Center Representative Jobs in Boca Raton, FL

Evening Call Center Representative information

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$10

$16

$23

How much do evening call center representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for evening call center representative in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is an evening call center representative?

Evening Call Center Representatives are customer service professionals who handle incoming or outgoing calls for a company during evening hours, typically after regular business hours. Their primary responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They may work for various industries, such as telecommunications, healthcare, finance, or retail, and are essential for providing support to customers who need assistance outside of standard daytime shifts. Strong communication skills, patience, and the ability to work independently are key qualities for this role.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is often required. Outstanding active listening, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These skills and qualities are essential to ensure effective customer service, resolve issues efficiently, and maintain a positive company image during off-peak hours.

What are some common challenges faced by evening call center representatives and how can they be managed?

Evening Call Center Representatives often encounter challenges such as handling high call volumes during peak hours, addressing customer issues that may arise after regular business hours, and maintaining energy and focus during late shifts. To manage these challenges, it's important to practice effective time management, take scheduled breaks, and utilize available support from supervisors and team leads. Building strong communication skills and staying adaptable also help representatives resolve customer concerns efficiently while maintaining a positive attitude, even during demanding periods.

What are the most commonly searched types of Call Center Representative jobs in Boca Raton, FL?

The most popular types of Call Center Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Evening Call Center Representative jobs?

Cities near Boca Raton, FL with the most Evening Call Center Representative job openings:

Evening Call Center Representative jobs near you
Infographic showing various Evening Call Center Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Manager

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.

Responsibilities:

•    Managing, leading, and engaging a mid-sized team.

•    Handling inbound calls and making outbound calls.

•    Engaging with prospective customers regarding their floor covering needs.

•    Passionate about delivering a great customer experience.

•    Providing a positive and informative customer experience.

•    Use internal tools to document all customer touch points and communications.

•    Availability to weekends.

•    Ability to build rapport with customers.

•    Contribute to the achievement of team goals and outcomes.

•    Participate in regular training and development meetings as required.

•    Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

•   5+ years of Call Center, Customer Service, or other customer facing experience.

•    3+ year of leadership experience.

•    Familiarity with Customer Relationship Management (CRM) software and best practices.

•    Technologically proficient,

•    Excellent listening and communication skills.

•    Must possess a positive, can-do attitude.


Benefits and Compensation:

•    Performance Bonuses

•    100% Paid Training

•    Medical Insurance

•    Dental Insurance

•    Vision Insurance

•    Flexible Schedules

•    Employee Discounts

•    Paid Time Off (PTO)

•    401k


What Our Employees Say About Us?

•    Indeed Employee Reviews: 88%

•    Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

•    Consumer Affairs Customer Reviews: 90%

•    Trustpilot Customer Reviews: 90%

•    Houzz Customer Reviews: 94%

•    Google Customer Reviews: 94%


How Our Call Center Managers Are Set Up For Success?

•    Ongoing Training

•    Learning and Development

•    Career Pathing

•    Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.


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