Etf Jobs in Madison, WI (NOW HIRING)

Introduction
Do you like going the extra mile for your customers? Are you looking for a career where you have the opportunity to make a difference in someone's life every day? Then apply now to start making a difference in the lives of thousands!
What We're Looking For: The Office of Budget and Management is hiring a Trust Funds Assistant 3. We're looking for critical thinkers who love to interact with people and are comfortable managing competing priorities in a fast-paced environment.
What We Offer: This is an excellent opportunity to develop a meaningful and rewarding career with ETF . Our employees have access to an excellent comprehensive benefit and compensation package , including generous paid time off so you can truly have work/life balance! If you have student loans and work full time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program.
Who We Are: The Department of Employee Trust Funds (ETF) manages retirement, insurance, and other benefit programs for 650,000+ state and local government employees and retirees of the WRS. Our members are at the center of everything we do, and we're committed to enhancing their well-being by delivering expert guidance, strong, sustainable benefit programs, and an exceptional customer experience. We're looking for talented people who are active learners that build strong collaborative customer relationships (whether internal or external) and recognize the value different perspectives and experiences bring to our organization.
Where We're Located: ETF is located in the award-winning city of Madison . Located just off University and Sheboygan Avenues, at 4822 Madison Yards Way, within walking distance to several parks, restaurants, and Hilldale Shopping Center .
Position Summary
This paraprofessional position functions under general supervision as the Lead worker in the operations support unit within the Office of Budget & Management and requires specialized knowledge of the benefit programs administered by ETF. A primary focus is conducting address research for 600,000+ Wisconsin Retirement System (WRS) members using various technology tools, corresponding with members, and making updates to ETF business application systems. Other functions include: Oversee other program staff as lead worker, manage and lead next of kin program, recommend and update outdated processes, management of outsourced courier and shredding services; preparation of 50,000+ member benefit packets annually; fleet management; forms production/ordering and inventory of 6,000+ different forms related to administration of all ETF public employee benefit programs, and agency-wide copier equipment leasing.
Program duties and responsibilities include analyzing, reviewing, and processing records; making continuous improvements to unit processes for enhanced efficiency and service to ETF program areas; conducting special studies and preparing reports; developing and implementing policy recommendations; developing and maintaining unit documentation; and providing training and oversight for the work of permanent office support staff and limited term employees and contractors assigned to the unit.
This lead worker position also collaborates with and provides coverage for the Records and Forms Management Specialist in the Records Management Unit. It reports to the Supply and Mail Services (SAMS) Supervisor and directly supports the Supervisor in developing the SAMS annual operating budget request and tracking purchases and expenditures for supporting ETF program operations. It also receives extensive guidance from client/customer program supervisors and managers across the agency.
Salary Information
The is in classification Trust Funds Assistant 3 (pay schedule/range 02-14) with a starting salary is $31.65 per hour, plus excellent benefits.
Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of appointment.
To learn more about ETF's total compensation package, please visit our Total Rewards Calculator !
Job Details
This position may be eligible for hybrid work flexibility. The selected employee must report to the ETF office on their first day of employment. In addition, the employee may need to report to ETF on short notice as operational needs require. All employees are expected to be headquartered and work within the state of Wisconsin.
ETF does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check to determine whether the circumstances of any conviction may be related to the duties required of the position.
A 12-month probationary is required.
Qualifications
Minimally Qualified candidates will have experience in all of the following :

• Experience with processing mail operations within business (incoming sorting, outgoing, etc).
• Using various resources to research and gather information to aid in decision making
• Utilizing computer applications to manage workflows, databases, manage e-mails, create documentation, etc.

In addition, Highly Qualified candidates will also have experience with the following :

• Experience training and/or leading others (training, delegating work, providing performance feedback)
• Experience Revising Forms
• Experience using scanning software (scanning, reindexing, etc.)

How To Apply
To apply, click "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. To be considered for this position, you must attach a resume and letter of qualifications addressing your training and experience with the qualifications listed above.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your eligibility for further consideration. For helpful tips, please review our instructions for developing your resume and letter of qualifications .
Online applications that do not include all requested materials may not be considered. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Permanent classified state employees who are eligible for transfer or voluntary demotion should complete the application process described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
For applicant questions or employment inquiries contact ETF Human Resources: ETFJobs@etf.wi.gov . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
ETF is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities .
Deadline to Apply
Application materials are due by 11:59 pm on September 1, 2026.