ZipRecruiter

Log In

1

Escalation Resolution Manager Jobs in Washington

Chenega Corporation

Operations Manager

Chantilly, VA · On-site

$123K/yr

Provide leadership in incident management, escalation resolution, and operational decision-making. * Other duties as assigned Qualifications * Bachelor's degree in Information Technology, Computer ...

Johnson,-Mirmiran-

Engineering Area Manager

Washington, DC · On-site

$220K - $270K/yr

... escalation/resolution on key accounts while ensuring compliance with contract terms and client ... Demonstrated experience managing or influencing financial performance (budgeting, forecasting ...

previous pagenext page

Showing results 21-40

All JobsEscalation Resolution JobsEscalation Resolution Manager JobsEscalation Resolution Manager Jobs in Washington

Escalation Resolution Manager information

Infographic showing various Escalation Resolution Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Engineering Area Manager

Washington, DC • On-site

Johnson, Mirmiran & Thompson (JMT)
Construction • 1 - 5K employees
Learn more about Johnson, Mirmiran & Thompson (JMT)external

$220K - $270K/yr

Full-time

Re-posted 24 days ago

Johnson, Mirmiran & Thompson rating

9.8

Company rating: 9.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record's list of the Top 500 Design Firms.

Position summary: Responsible for proactively driving area growth and profitability by mentoring project teams, optimizing resource allocations, and ensuring high quality client deliverables across the area.  Responsible to support area operations leadership strategic planning, business development, financial success, and growth in Northern Virgina and Washington, DC in a matrix-based organizational structure. Reports to the Regional Manager.

Compensation for this position is $220,000-$270,000 annually, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. 

Essential functions and responsibilities:

Reporting Relationships & Partnerships

  • Provide direction to Office Leaders to achieve regional and local priorities and goals
  • Collaborate with Business Line Leaders to align area growth plans, targets, and pursuits with business line strategies.
  • Partner with Market Leaders to develop and execute market strategies and client engagement to expand presence and win profitable work.
  • Partner with Service Line Leaders to ensure technical excellence, consistent quality and risk management practices, and access to specialized expertise and capacity for pursuits and project delivery.
  • Align with markets and services to support pursuits, client engagement, and delivery through specialized knowledge and thought leadership.
  • Drive staff engagement, retention, and succession planning by providing mentorship, coaching, and performance management ensuring staff development occurs at all levels.

Projects

  • Provide project oversight, coordination and management for significant projects and participate in financial reviews with applicable staff for projects.
  • Provide oversight for contracting strategy, scope management, and change management on key pursuits and active projects as needed.

 Strategy/Business Development

  • Enhance our presence around Transportation and Water, Energy & Environment business lines.
  • Coordinate strategic growth with the Buildings & Facilities and Technology & Innovation business lines.
  • Establish and grow market presence in the area through business development.
  • Promote and facilitate efficient work-sharing across the area and corporate-wide.
  • Drive the application of technology and advancement.

 Financial Oversight

  • Responsible for financial performance against annual and multi-year targets, including revenue, profitability, backlog, and utilization.
  • Develop and manage the area's annual budget and monthly forecasts in partnership with Regional Manager to implement staffing plans and corrective actions to achieve targets.
  • Ensure timely billing and collections to support cash flow and monitor accounts receivable and lead escalation/resolution on key accounts while ensuring compliance with contract terms and client requirements.

 Nonessential functions and responsibilities:

  • Perform other related duties as assigned

What Johnson, Mirmiran & Thompson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply