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Escalation Engineer Salary Jobs in Riner, VA (NOW HIRING)

Collaborate with internal departments, such as finance and engineering, to ensure procurement ... Support tactical procurement team by serving as an escalation path for expedited delivery and price ...

... engineering documentation, and drives crossfunctional teams to meet aggressive delivery timelines ... This role exercises significant autonomy in decisionmaking, risk mitigation, and escalation ...

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Escalation Engineer Salary information

See Riner, VA salary details

$42.6K

$88.9K

$125K

How much do escalation engineer salary jobs pay per year?

As of Aug 26, 2026, the average yearly pay for escalation engineer salary in Riner, VA is $88,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an escalation engineer?

Escalation Engineers are responsible for handling the most complex technical issues that frontline support teams cannot resolve. Their daily tasks often include troubleshooting high-priority incidents, collaborating with product development and engineering teams to find solutions, and directly communicating with customers to provide updates and resolutions. By effectively managing escalated cases, they help minimize downtime for clients and ensure customer satisfaction, while also providing valuable feedback to improve products and processes. This role is highly collaborative and requires excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need deep technical expertise in troubleshooting, systems analysis, and advanced knowledge of relevant software or hardware, typically backed by a degree in computer science or related field. Familiarity with ticketing systems, debugging tools, and certifications such as Microsoft Certified Solutions Expert (MCSE) or similar are often required. Exceptional problem-solving abilities, communication skills, and the capacity to remain calm under pressure distinguish outstanding professionals in this role. These skills are crucial for resolving complex customer issues efficiently and maintaining high client satisfaction.

What is the typical salary for an escalation engineer?

The salary for an Escalation Engineer can vary depending on factors such as location, experience, industry, and the specific company. In the United States, the average annual salary typically ranges from $90,000 to $140,000, with higher salaries possible at large tech companies or with specialized expertise. Benefits and additional compensation like bonuses or stock options may also be included.

What is the difference between Escalation Engineer Salary vs Customer Support Engineer Salary?

AspectEscalation Engineer SalaryCustomer Support Engineer Salary
Required CredentialsTechnical certifications, relevant degreesTechnical knowledge, customer service skills
Work EnvironmentTechnical teams, troubleshooting in complex issuesCustomer interaction, issue resolution
Industry UsageIT, tech companies, software firmsIT, telecom, tech support services

Typically, Escalation Engineers earn higher salaries than Customer Support Engineers due to their advanced technical skills and involvement in resolving complex issues. While both roles require technical knowledge, Escalation Engineers often have more specialized certifications and work in more technical environments, leading to higher compensation.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What cities near Riner, VA are hiring for Escalation Engineer Salary jobs?

Cities near Riner, VA with the most Escalation Engineer Salary job openings:

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Regal Rexnord rating

8.1

Company rating: 8.1 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

153rd of 495 rated machine equipment manufacturers


Job description

Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.

____________________

Position Overview:

The Purchasing Supervisor is responsible for overseeing the daily operations of the procurement team, ensuring efficiency, accuracy, and cost-effectiveness in procurement activities. This role involves managing a team of buyers, coordinating supplier relations, and optimizing purchasing strategies to align with company objectives.

The ideal candidate will be a dynamic leader who fosters a culture of Continuous Improvement and consistently drives measurable year-over-year performance gains. This leader will champion operational excellence across Safety, Quality, Delivery, and Cost, ensuring that all key performance indicators exceed stakeholder expectations. Additionally, this leader will be instrumental in shaping the plant's strategic direction by developing and executing both short-and long-term plans that support sustainable, protable growth.

Key Responsibilities:
  • Supervise and mentor a team of buyers, providing guidance and support to enhance performance.

  • Develop and implement purchasing policies and procedures to ensure compliance with company and industry standards.

  • Monitor supplier performance and maintain strong supplier relationships.

  • Review purchase orders, ensuring accuracy, cost-efficiency, and timely delivery.

  • Collaborate with internal departments, such as finance and engineering, to ensure procurement aligns with company objectives.

  • Aligns site procurement organization with global sourcing including cost out initiatives.

  • Analyze purchasing trends, generate reports, and provide strategic recommendations to optimize procurement processes.

  • Support tactical procurement team by serving as an escalation path for expedited delivery and price negotiations

  • Maintain compliance with all relevant regulations and ethical procurement practices.

  • Facilitate daily management and performance monitoring for sourcing, and provide tactical and strategic direction for the members on the procurement Team

  • Identify projects that drive improvements in procurement efficiencies, generate PPV, indirect cost savings, improve On Time Delivery, support Quick Inventory Turns, and implementation of lean inventory strategies.

  • Develop suppliers to improve gaps to performance in critical KPI's

Required Skills and Qualications:
  • Bachelor's degree in supply chain management, business administration, or related field.

  • Proven experience in purchasing, procurement, or supply chain management, with at least 5 years in a supervisory role in a professional environment.

  • Strong leadership and team management skills.

  • Excellent negotiation and vendor relationship management abilities.

  • Proficiency in procurement software and ERP systems.

  • Strong analytical and problem-solving skills.

  • Effective communication and organizational skills.

  • Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills and Qualications:
  • Advanced degree (MS Engineering, MBA)

  • Six Sigma Black Belt Certication

  • P&L management experience

Work Type: Onsite: This role follows an Onsite Work Schedule and requires working from your designated Regal Rexnord office on a fulltime basis.

Expected Base Salary Range: $80,000 - $100,000

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.

  • Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a 'U.S. Person', which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

Candidates must be eligible to work in the United States without requiring companysponsorship to obtain or keep U.S. work authorization.

Benefits
  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.


The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.


Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.


Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.


Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.


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