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Escalation Engineer Salary Jobs in Reston, VA (NOW HIRING)

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a ... Experience with virtualization platforms (VMware, Hyper-V) Salary Range: $70,000 - $90,000 Salary ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a ... Experience with virtualization platforms (VMware, Hyper-V) Salary Range: $70,000 - $90,000 Salary ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a ... Experience with virtualization platforms (VMware, Hyper-V) Salary Range: $70,000 - $90,000 Salary ...

RIVIDIUM

Cloud Service Desk Engineer

Washington, DC · On-site

$120K - $145K/yr

... engineering-level escalated service desk support for cloud/endpoint issues, device enrollment ... Compensation: $120,000.00 - $145,000.00 annually The listed salary range represents a general ...

JFL Consulting, LLC

NOC Engineer Tier 3

Springfield, VA · On-site

$140K - $180K/yr

Salary: $140k- $180k * 100% employer-paid medical, dental, and vision premiums for employees and ... Provide Tier 3 escalation and resolution for the most complex network faults and outages * Manage ...

Rividium

Cloud Service Desk Engineer

Washington, DC · On-site

$120 - $145/hr

... escalated service desk support for cloud/endpoint issues, device enrollment, compliance status ... Compensation: $120,000.00 - $145,000.00 annually The listed salary range represents a general ...

RiVidium, Inc

Cloud Service Desk Engineer

Washington, DC · On-site

$120K - $145K/yr

... escalated service desk support for cloud/endpoint issues, device enrollment, compliance status ... Compensation: $120,000.00 - $145,000.00 annually The listed salary range represents a general ...

JFL Consulting LLC

NOC Engineer Tier 3

Springfield, VA · On-site

$140K - $180K/yr

Salary: $140k- $180k * 100% employer-paid medical, dental, and vision premiums for employees and ... Provide Tier 3 escalation and resolution for the most complex network faults and outages * Manage ...

JFL Consulting LLC

NOC Engineer Tier 3

Springfield, VA

$140K - $180K/yr

Salary: $140k- $180k * 100% employer-paid medical, dental, and vision premiums for employees and ... Provide Tier 3 escalation and resolution for the most complex network faults and outages * Manage ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

This role is responsible for escalation support, administration of key systems, and providing ... Competitive salary range: $90,000 - $100,000 (commensurate with experience). * Comprehensive ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

This role is responsible for escalation support, administration of key systems, and providing ... Competitive salary range: $90,000 - $100,000 (commensurate with experience). * Comprehensive ...

Pavion

Project Engineer III

Chantilly, VA · On-site

$90K - $140K/yr

Act as the primary escalation point for complex field issues, collaborating with installation teams ... The starting salary will be determined based on qualifications, experience, education, skills ...

Pavion

Project Engineer III

Chantilly, VA · On-site

$90K - $140K/yr

Act as the primary escalation point for complex field issues, collaborating with installation teams ... The starting salary will be determined based on qualifications, experience, education, skills ...

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Escalation Engineer Salary information

See Reston, VA salary details

$48.4K

$101K

$142K

How much do escalation engineer salary jobs pay per year?

As of Aug 26, 2026, the average yearly pay for escalation engineer salary in Reston, VA is $100,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $114,400.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an escalation engineer?

Escalation Engineers are responsible for handling the most complex technical issues that frontline support teams cannot resolve. Their daily tasks often include troubleshooting high-priority incidents, collaborating with product development and engineering teams to find solutions, and directly communicating with customers to provide updates and resolutions. By effectively managing escalated cases, they help minimize downtime for clients and ensure customer satisfaction, while also providing valuable feedback to improve products and processes. This role is highly collaborative and requires excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need deep technical expertise in troubleshooting, systems analysis, and advanced knowledge of relevant software or hardware, typically backed by a degree in computer science or related field. Familiarity with ticketing systems, debugging tools, and certifications such as Microsoft Certified Solutions Expert (MCSE) or similar are often required. Exceptional problem-solving abilities, communication skills, and the capacity to remain calm under pressure distinguish outstanding professionals in this role. These skills are crucial for resolving complex customer issues efficiently and maintaining high client satisfaction.

What is the typical salary for an escalation engineer?

The salary for an Escalation Engineer can vary depending on factors such as location, experience, industry, and the specific company. In the United States, the average annual salary typically ranges from $90,000 to $140,000, with higher salaries possible at large tech companies or with specialized expertise. Benefits and additional compensation like bonuses or stock options may also be included.

What is the difference between Escalation Engineer Salary vs Customer Support Engineer Salary?

AspectEscalation Engineer SalaryCustomer Support Engineer Salary
Required CredentialsTechnical certifications, relevant degreesTechnical knowledge, customer service skills
Work EnvironmentTechnical teams, troubleshooting in complex issuesCustomer interaction, issue resolution
Industry UsageIT, tech companies, software firmsIT, telecom, tech support services

Typically, Escalation Engineers earn higher salaries than Customer Support Engineers due to their advanced technical skills and involvement in resolving complex issues. While both roles require technical knowledge, Escalation Engineers often have more specialized certifications and work in more technical environments, leading to higher compensation.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are popular job titles related to Escalation Engineer Salary jobs in Reston, VA?

For Escalation Engineer Salary jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer Salary jobs in Reston, VA look for?

The top searched job categories for Escalation Engineer Salary jobs in Reston, VA are:

What cities near Reston, VA are hiring for Escalation Engineer Salary jobs?

Cities near Reston, VA with the most Escalation Engineer Salary job openings:

Escalation Engineer Salary jobs near you
Infographic showing various Escalation Engineer Salary job openings in Reston, VA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $100,980 per year, or $48.5 per hour.

Help Desk Technician - Tier 3

Dulles, VA • On-site

Solvere One
11 - 50 employees
Learn more about Solvere Oneexternal

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities
  • Act as the Tier 3 escalation point for the service desk
  • Support cloud, hybrid, and on-prem infrastructure environments
  • Lead troubleshooting across servers, networks, virtualization, and security
  • Update documentation and standard operating procedures, as needed
  • Mentor Tier 1 and Tier 2 engineers
Technical Requirements
  • 5+ years in IT, with 3+ years in an MSP environment
  • Expertise in Microsoft 365, Azure AD, and Entra ID
  • Strong experience with Windows and Apple/macOS environments
  • Strong experience with PowerShell
  • Networking knowledge (TCP/IP, VLANs, firewalls - Fortinet, Meraki, Sophos)
  • Experience with backup & disaster recovery solutions
  • Experience supporting hybrid and fully cloud-based organizations
  • Familiarity with RMM and PSA tools (ConnectWise preferred)
Preferred Qualifications
  • Certifications such as Security+ and/or Network+
  • AZ-100, AZ-700, AZ-900
  • Experience with Google Admin
  • Experience with virtualization platforms (VMware, Hyper-V)

Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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