Erp Support Jobs in Kentucky (NOW HIRING)

The ERP Manager owns the day-to-day health and strategic evolution of our Epicor Kinetic SaaS ERP platform. As a key IT leader, this role partners with Operations, Finance, Sales and Customer Service to deliver secure, compliant, and scalable processes while leading high‑impact initiatives that improve user experience and data integrity. You will manage a roadmap of Kinetic modernization, security/controls redesign, and business‑critical integrations. Success requires strong project leadership, hands‑on Epicor expertise, and the ability to coordinate internal stakeholders and 3rd party providers.

• Own the Epicor Kinetic (SaaS) application roadmap, platform health, and release planning, including coordination of Epicor updates and regression testing.
• Lead the upgrade of customized Epicor Classic screens to Kinetic screens, including requirements gathering, design, build/configuration, testing, and user adoption.
• Redesign Epicor security to meet IT General Controls (ITGC) and Segregation of Duties (SoD) requirements, including role design, access provisioning workflows, and periodic access reviews.
• Serve as a key partner for SOX compliance by supporting control design, evidence collection, audit requests, and remediation of control deficiencies related to ERP processes.
• Manage ERP integrations and automation initiatives, including integrations with Salesforce focused on orders, case, and warranty management (data flows, ownership, monitoring, and issue resolution).
• Partner with key stakeholders to optimize end‑to‑end processes (e.g., order‑to‑cash, procure‑to‑pay, inventory/WIP, costing, close, and reporting) within standard Epicor.
• Provide project management for ERP initiatives: scope, schedule, budget, resource planning, risk management, change management, and executive communication.
• Manage and hold accountable 3rd party providers (implementation partners, developers, and integration vendors) through clear requirements, deliverables, testing standards, and SLAs.
• Establish and maintain ERP documentation, including process maps, role/security matrices, integration runbooks, and support procedures; provide training and knowledge transfer.
• Drive continuous improvement through metrics and monitoring (system availability, ticket trends, cycle times, close duration, integration failures) and prioritize corrective actions.

• Bachelor’s degree in Information Systems, Business, Engineering, or related field (or equivalent experience).
• 5+ years of ERP experience, including hands‑on Epicor Kinetic in a SaaS environment (administration, configuration, and delivery of enhancements).
• Must be able to work on‑site in Lexington, KY.
• Demonstrated experience supporting Epicor in a manufacturing environment (production, inventory, planning, order management) and partnering with Finance (GL, AP/AR, costing, close).
• Experience operating in a regulated SOX environment, including ITGC concepts, access controls, evidence collection, and audit support.
• Proven ability to redesign and administer ERP security to meet Segregation of Duties requirements (role‑based access, provisioning workflows, periodic reviews).
• Project management experience delivering ERP initiatives end‑to‑end (scope, schedule, risk, testing, change management, and stakeholder communication).
• Experience managing 3rd party providers and systems integrators, including SOW management and accountability for timelines and quality.
• Integration and automation experience, including Salesforce integration patterns and workflows (case and warranty management preferred), plus strong troubleshooting skills across integrated systems.
• Strong communication skills with the ability to translate business requirements into system solutions and drive adoption through training and documentation.

• Complete your onboarding activities, including a 4‑day FANdamentals training to learn about our brand and products at our Headquarters in Lexington, KY.
• Onboard with IT, Manufacturing, Finance and Customer Experience teams; review current Epicor Kinetic (SaaS) architecture, environments, support model, and pain points.
• Inventory customized Classic screens and prioritize candidates for conversion to Kinetic screens; confirm standards for UX, testing, and deployment.
• Assess current Epicor security model against ITGC and SoD requirements; identify high‑risk roles, access gaps, and quick wins.
• Review existing integrations and automation; document current‑state data mappings, owners, monitoring, and failure points.
• Establish project governance and cadence (status reporting, backlog, change control) and align 3rd party providers to deliverables and timelines.

• Deliver the first wave of converted Kinetic screens (design/build/test) and validate with key user groups; incorporate feedback and refine standards.
• Define the target Epicor security model: role catalog, least‑privilege principles, SoD conflict framework, and provisioning/approval workflow.
• Partner with SOX stakeholders to confirm control requirements and evidence expectations; begin creating repeatable access review and change documentation.
• Design the Salesforce integration approach for case and warranty management (process, data mapping, error handling, and monitoring); agree on ownership and SLAs.
• Stand up an ERP release and testing rhythm aligned to SaaS updates, including regression test scope and stakeholder sign‑off.

• Scale the Classic‑to‑Kinetic screen modernization plan, publishing a prioritized backlog and delivery schedule with measurable milestones.
• Implement the redesigned Epicor security roles and provisioning controls; launch periodic access reviews and document the operating procedure for audit readiness.
• Deliver an initial Salesforce–Epicor case/warranty integration or automation release and establish monitoring, alerting, and support runbooks.
• Create a 12‑month ERP roadmap covering process improvements, reporting, integrations, and compliance commitments; align prioritization with business leadership.
• Formalize vendor management routines (SOWs, QBRs, KPIs) to ensure predictable delivery and continuous improvement.

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non‑hazardous environments to avoid injury to self, co‑workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or an accommodation due to a disability, you may email us at recruiting@bigassfans.com or call us at 1.877.244.3267.