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Senior Engineer - ERP Application Support (Finance & HR)

The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful, high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life, and the ability for individuals to live in their communities.

The Position: We are seeking a Senior Engineer - ERP Application Support to provide day-to-day operational support, configuration, and issue resolution for ERP systems supporting Finance and HR functions. This role focuses on system stability, user support, and reliable execution of approved changes to ensure ERP applications effectively support business operations.

The Senior Engineer works closely with Finance stakeholders, vendors, and the Principal Application Developer (Enterprise Systems) to implement changes, resolve issues, and maintain reliable ERP system operations.

The salary range for the Senior Application Developer - ERP Systems position at Center for Elders' Independence is $95,721 to $145,496. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI's annual compensation review and established compensation practices.

Key Responsibilities:

• Work closely with Finance, HR, business analysts, vendors, and IT partners to understand operational needs and application issues. Provide timely support and solutions that align with established application designs and business requirements.
• Provide hands-on support for ERP applications, including configuration changes, user access management, workflow adjustments, and routine system maintenance. Execute approved enhancements and fixes under the guidance of senior technical leadership.
• Support ERP-related integrations with other enterprise systems such as EMR, CRM, banking platforms, and third-party vendors. Validate data accuracy and completeness for inbound and outbound integrations, escalating issues to platform or senior engineering teams as appropriate.
• Monitor ERP application health and performance. Troubleshoot and resolve application issues, incidents, and data discrepancies, serving as an escalation point for complex operational problems.
• Ensure ERP applications are operated in compliance with security policies, healthcare regulations, and internal controls. Support audits and compliance reviews by providing documentation and system evidence as required.
• Maintain technical and operational documentation for ERP configurations, workflows, and support procedures.
• Provide user support, training assistance, and guidance to Finance and HR staff.
• Assist with knowledge transfer and onboarding for new application support staff.

Education & Experience:

• Associate's degree in Computer Science, Information Technology, Finance, or a related field.
• 5+ years of experience in ERP application support, configuration, or enterprise application operations.
• Proven experience supporting financial or HR systems in a regulated environment.
• Experience working with vendors and third-party service providers.
• Technical Skills
• Strong hands-on experience supporting ERP systems for Finance and HR.
• Working knowledge of SQL for data validation and troubleshooting.
• Familiarity with application integrations and data flows across enterprise systems.
• Basic scripting skills (e.g., Python or JavaScript) for automation or issue resolution.
• Familiarity with healthcare interoperability concepts (HL7 / FHIR) from a support or validation perspective.
• Strong analytical and problem-solving skills.
• Clear communication skills for working with business users and technical teams.

Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life, and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a capitation healthcare plan in which CEI is paid a set amount for each participant enrolled.