Epic Support Jobs in Portland, OR (NOW HIRING)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Manager roles within the Operations department are responsible for executing efforts that align people, processes, and technology to deliver improvements that advance OCHIN's mission. Managers provide leadership, coordination and management over their assigned area and partner with leaders across the organization to support a larger mission. This role will be a leader in prioritizing work, managing resource allocation, scoping projects, improving processes, and growing and support your team members. The manager is also responsible for identifying, driving, and operationalizing improvements to achieve high-quality, measurable, and sustainable results that support OCHIN's strategic goals and objectives.

The Manager of the Epic Revenue Cycle/Access Product Team leads the Epic Analysts and Developers, a team of skilled Epic experts whose primary focus is to continually improve their assigned applications by defining and improving best practices, enhancing the product through a blend of member-requested enhancements, new features and functionality made available in Epic version upgrades, and insights from OCHIN teams. This role will be focused on Revenue Cycle and Patient Access applications and will work closely with other leaders across OCHIN. This role and the team you lead are key contributors to the continuous improvement and advancement of the Epic products and services we provide to our members, helping to make an impact and improve outcomes.

This role is responsible for managing the daily operations of the Product Team including resource allocation and performance management, providing oversight to the team, providing leadership on the configuration and development of features and functionality, leading design reviews and technical change management processes, and working with various partners throughout OCHIN to continually improve processes and technology for our members across the OCHIN collaborative.

• Manage assigned team members through their employment lifecycle, including recruitment, onboarding, training and development, rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning.
• Manage and coordinate team objectives, resources, projects, and work assignments, tracking productivity and progress against established goals and initiatives.
• Ensure products continue to mature, solve member needs, deliver measurable value, and align with OCHIN strategies and best practices. Lead the design and development of new and enhanced product functionality.
• Ensure team goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff follow corporate policies, team standard operating procedures, service level agreements, and project reporting expectations.
• Proactively identify portfolio risks and issues, recommend mitigation strategies, and ensure timely escalation when project deliverables or deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools, identifying opportunities for process and quality improvement.
• Lead Design Reviews and Change Control processes and functions.
• Build and maintain strong relationships with members, leaders, and teams across OCHIN; reinforce communication and collaboration across teams to optimize work, projects, and outcomes.
• Represent the Epic Product Team in committees and cross-functional forums to drive systems thinking and operational excellence across OCHIN.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Other duties as assigned.

Qualifications

• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required.
• Minimum of three (3) years of supervisory experience or leadership roles required. Experience managing Epic Resolute Applications Analysts is also highly desired.
• The ideal candidate will have at least 5 years of experience as an Epic Resolute Applications Analyst, with experience in Epic build.
• Epic Certification in at least one of the following applications is required (more than one is preferred): Strong preference for Resolute Hospital Billing, Resolute Professional Billing, Prelude, or MyChart. Required certification in any of the following: Resolute Hospital Billing, Resolute Professional Billing, Claims, Prelude, Cadence, Grand Central, or MyChart.
• Experience leading Change Control and Design Review processes, required. Experience with Jira is helpful.
• Experience leading a team of technically skilled Epic application experts preferred.
• Experience working with Epic in both inpatient and outpatient settings preferred
• A keen sense of excellent customer service and how to deliver it effectively in all situations.
• Strong leadership skills, in support of the organization's needs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred
• Ability to travel -5%-10%

Competencies

Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how their performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff's accomplishments.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

#LI-Remote